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How To Videos
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Troubleshooting + FAQ
How Do I Install My TigerSaw Side Clamps?
*Please do not mistake these with our spring clamps, as those are a different assembly.
- Remove the flow control panel cover
- Install both side clamp flow controls near the bottom of the panel
- Make sure that all flow controls are installed in the correct orientation. See below:
- Snap the solenoids onto the DIN rail, between the ends of the base
- Install the T into the 10mm Blue Air tubing going from the outlet of the pressure regulator to the inlet of the air manifold stack
- Run 10mm Tubing from the “T” to the secondary air supply block on the Air Manifold
- Run 6mm tubing from the A side of the clamp solenoid valve to the inlet of the clamp’s flow control on the pneumatic panel
- Run 6mm tubing from the outlet of the flow control, up under the saw table, out the cutout near the back of the table and into the rear of the clamp’s cylinder
- Run 6mm tubing from the “B side” of the clamp solenoid to the front fitting of the clamp’s cylinder
- Repeat steps for second side clamp
How do I locate an ESC on my Network?
Locating an ESC on a Network
• Record the serial number from the bottom of the Lantronix box (figure 1)
• Make sure the Lantronix box is turned on (steady blue light – figure 2) and plugged into your network
• Open command prompt: Click the Windows icon, then type: cmd
• Type: arp -a <enter>
• The middle column will list every MAC address this computer knows. Look for the Lantronix serial number in that column. The left column will tell you the corresponding IP address.
• If the Lantronix serial number is not listed, then it is not seen on the network by this computer or doesn’t have an IP address assigned. Keep going:
• Reset the Lantronix box by holding down the reset button until the light starts blinking (figure 3)
• Plug the Lantronix box directly into the computer’s Ethernet port and repeat step 4. With the box plugged directly into the computer they should both negotiate IP addresses together in the “AutoIP” range, 169.254.x.x
What is an Enable Code?
An enable code is a unique string of numbers that is tied to the serial number of the machine, providing important benefits.
- The enable code registers your TigerStop product for convenient access to technical support, upgrades, and service.
- The enable code activates any additional software or accessory options purchased, such as Cut List Downloading, Dynamic Optimization, or Label Printing.
- Your TigerStop product warranty starts on the day an enable code is provided
When a TigerStop machine is powered on for the first time, the display will ask you for an enable code. You will need to obtain and enter an enable code before you can start using your new TigerStop machine. To get an enable code fill out an online Warranty Registration Form in the Service section of the website.
How Do I Install my TigerSaw Spring Clamps?
*Please do not confuse this with the TigerSaw side clamps, that is a different assembly
How do I get an Enable Code?
To get an enable code fill out the Warranty Registration Form. It is located in the Service section of the website and can be submitted online. If you are having difficulties doing so online, please copy and paste your answers into an email addressed to email@example.com. You may also call TigerStop’s Service Department +1 (360) 448 6102.
You will need to obtain and enter an enable code before you can start using your new TigerStop machine. Your enable code is associated with your machine’s serial number. To find your serial number watch the below video.
How do I set up my ESC with DeviceInstaller?
Setting up an ESC with DeviceInstaller Quick-start Guide
The Lantronix DeviceInstaller software can be downloaded HERE:
1. Ensure ESC is plugged into ethernet cable and serial cable to TigerStop
2. Ensure ESC and TigerStop are plugged in and powered on
3. Note which serial port on ESC the serial cable is plugged in to (1 or 2)
4. Note Baud Rate of TigerStop (In ‘System Info” Menu – 9600 works best)
1. Download and install the Lantronix DeviceInstaller software
2. Run DeviceInstaller
3. In the LH column the lantronix device will show up
4. Expand menu (“+” boxes) until it displays the IP address (figure 1) – write down the IP address for later
5. Click on IP address to highlight it – the RH column will change
6. Click on the Web Configuration tab above the RH column
7. Click on the Green Arrow to the right of the address bar (figure 2)
8. Click “OK” on the Windows security box that pops up
1. Click on “Network” at top of Purple box
2 Click the “Use the following IP configuration” radio button 3. Enter the following settings:
- IP Address: The IP address from Part One, step 4
- Subnet Mask: 255.255.255.0
- Default Gateway: Fist 6 numbers of IP address and 0.0 (example: 192.168.0.0) DNS Server: Leave blank
4. Click OK button on bottom of screen (important)
1. Click on “Serial Settings” (in purple box) for whichever channel TigerStop is plugged into on ESC (1 or 2)
2. Select baud rate that TigerStop is set to (drop down box)
3. Click OK button on bottom of screen (important)
4. Click on “Connection” (in purple box) for whichever channel TigerStop is plugged into on ESC (1 or 2)
5. Note Local Port setting – it will be 10001/10002 or 14001/14002
6. Click OK button on bottom of screen (important)
1. Click “Apply Settings” – Device Installer will reboot ESC and progress bar will show when complete
2. Exit out of Device installer
3. Re-open DeviceInstaller and confirm that settings by following steps one through three & just looking at the settings this time
4. Close DeviceInstaller
1. Navigate to TigerLink Appdata folder:
- Click Winows icon lower LH side of screen and type: %appdata%
- Open Appdata folder and scroll down to TigerLink folder and open
2. Open TigerStopDevices.xml file with notepad
3. Make the following changes:
- <baudrate> set to TigerStop & ESC baudrate
- <serialNumberName> should match the TigerStop serial number <displayName> should match the TigerStop serial number
- <ipAddressString> is the IP address from step one
- <ipPort> is the local port noted in step three
1. Open TigerLink
2. Ensure the “Auto Connect” checkbox is checked. If not, check it, then close/re-open the program.
3. TigerStop serial number should be displayed in the “Devices” box
4. If so, ESC is configured correctly and TigerStop is connected
Never click “Find All” again. That resets all the settings on the ESC, and then this process would need to be repeated
It’s a good idea to remove the “Find All” button from the TigerLink6 interface entirely
This can be accomplished by editing the disableFindAll.txt file to say TRUE instead of FALSE
That file can be found in the same location referenced in step five
If TigerLink6 ever fails to connect in the future, then:
1. Make sure the TigerStop is on
2. Check all the physical connections
3. Make sure the “Auto Connect” checkbox is checked in the TigerLink6 interface
4. Close and reopen TigerLink6
What Serial Commands Can I Send to My TigerStop?
TigerStop Serial Commands
Most TigerStop products are able to communicate with a computer via the RS 232 Serial Interface. The feature option SET is required to use serial commands. Serial commands can be used to view information and set-tings, change settings and control the TigerStop. Most commands are one or two letters followed by an ENTER key. A utility such as the free application PuTTY may be used to connect to the TigerStop to send & receive serial commands. It can be downloaded at no charge HERE:
Basic Serial Commands:
A complete explaination of the TigerStop Comm Spec can be found on our GitHub page HERE:
How Much Weight Can I Push with My Machine?
Below are the recommended maximum push weights for TigerStop products. These weights are a general guidline, as environmental and material variables may affect actual performance. For those wishing to delve deeper into this subject, a white paper is available: TigerStop Physics
How Do I Use PuTTY & How Do I Perform a Data Pull?
Download PuTTY here:
Determine baud rate of TigerStop:
- In Version 5:
D-Show > A -Menu > Password & = > R arrow button > C-System Info > R arrow button to “baud rate”
Determine port on PC:
If using USB to Serial converter, this will be displayed in the Device Manager under Ports (COM & LPT)
- Make the following settings (see diagram):
1. Click on the “Serial” radio button
2. Enter the TigerStop baud rate
3. Enter the COM port of the PC
4. Click “Open”
• PuTTY will open a terminal window as below
• Type: v enter
• If PuTTY is connected properly to the TigerStop, the software version of that TigerStop should appear
• Note: You will not see what you type as you type it – this is normal
Type in the following string of commands. As you do so, the terminal window will become populated with data. When you have completed all of the commands, copy and paste the data into a .txt file and email that to:
Data Pull Commands:
What does each pin on my IO Port do?
• The outputs are all open collector sinking connections
• Most of the inputs are normally open contacts
• The inputs and outputs are not programmable
• There are four main I/O bits, as specified on the IOC6 diagram below:
The I/O panel is another route to access those same I/O bits via M12 ports
Most of the additional ports on the I/O panel are used with specific current or legacy products, and won’t be useful to most integrations. There are four potentially useful outputs, however, and one potentially useful input
Three of those outputs are Clamp1 (an infeed clamp), Clamp2 (an outfeed clamp), and Clamp3 (typically a vertical clamp at the tool position). These outputs fire at predetermined times during full-auto lists. The fourth potentially useful output is loader, which fires when the TigerStop has returned to the load position after completing a stock piece
The potentially useful input is light curtain, which pauses TigerStop motion. This input is not implemented on firmware older than version 5.52
How Do I Correct Electrical Noise Issues?
There are many things to do to greatly improve serial port stability. The first section generally resolves most communication issues
Update to the latest version of the software
- The TigerStop amp & controller software has improved stability with regards to environmental noise
Reduce the baud rate
- A baud of 9600 is 6 times more stable than 57600, and doesn’t noticeably slow down commands
Use the new communication protocol
- This greatly reduced the volume of characters that need to go back and forth in the system
Use a ferrite bead around the motor wires
- This will greatly reduce the level of electrical noise inherent in the system, especially in AC systems
Best-practice cable management
- Never run serial cables near power cables or motors. Keep cable runs as short as possible
Make sure the TigerStop doesn’t share a circuit with anything else
- A TigerStop sharing a power line with a 20kW motor is going to have problems every time it starts or stops
Watch for radiated noise
- An arc welder next to the TigerStop will induce noise through the air, even without anything connected be-tween the systems
Ensure proper grounding
- You don’t want ground loops or anything similar
Further measures if problems continue after performing all of the above steps:
- Improves power stability to the system. A 2:1 stepdown will also improve stability
- These electrically separate the two systems, and help tremendously
What Are the Indexes For Printer Selection?
Printer Selection Indexes
These numerical designations are used for selecting the Printer Type via serial communication or Amp Printer setup within the TigerTouch Options Menu
2 ZEBRA 2
3 ZEBRA 4
4 ZEBRA 4-2
8 1in Wide
9 2in Wide
10 3in Wide
11 4in Wide
Why won't my display turn on?
There are a number of reasons that a display won’t turn on, mostly having to do with power reaching the screen. It is easy to verify that power is reaching the screen.
On a SawGear, the LCD screen is back lit if it is receiving power. On our other machines, there is a small LED immediately to the right of the TigerStop logo on the keypad. That LED will be lit green if power is reaching the keypad.
What Do The Data Log Counters Mean?
Data Pull – C Log Explanations
The C Log is a list of counters accumulated by the amplifier.
The command to pull these counters in PuTTY or TigerTouch Terminal is “C enter” Below is an explanation of these counters:
1. UpTime = Total time TigerStop is powered on since being flashed
2. PowerOns = Number of power ons
3. WLMoves = Number of moves made while running a cutlist
4. ManualMoves = Moves made from controller or by serial commands
5. Total Moves = ALL moves (home routine = 3 moves, retract adds 1)
6. SerComds = Number of serial commands received
7. CanComds = Number of commands received from controller
8. Total Comds = 6 + 7
9. CNTRuserWrt = How many times written to counters (this list is the counters)
10. CNTRbuWrts = Same as above, different flash region
11. SIuserWrts = Changes made to settings
12. SIbuWrts = How many times settings have been stored
13. SIfactWrts = How many times factory settings have been stored (777)
14. Total Inchs = Total distance moved (in feet, miles & meters)
15. C log Index = How many lines in C log (counters – this list – some lines not shown)
16. E log Index = How many lines in error log
19. Amp Temp Avg = Amp Temperature average
20. Amp Temp Max = Amp temperature max
21. MotorAmp Avg = Motor amp average
22. MotorAmp Max = Motor amp max
23. Tool Time ms = Total time DM is off (tool cycling) in milliseconds
29. Volts Avg = Average voltage
30. Volts Peak = Peak voltage
Why is my LED screen flashing?
This frequently means that the safety chain is not functioning properly on an Advanced Interconnect Kit (AIK). Pull the kill line, push the E-stop, and then reset both to the safe position. If your AIK has a large box with a clear plastic top, then you’ll also need to push the blue ‘safety reset’ button on that box.
Why is my LED screen off?
If the LED is off start by checking power into the machine. Use a multi meter set to AC voltage, and measure the power as it leaves the wall or on the power cable as it enters the amplifier (or the SawGear Powerhead). DO NOT unseal and open the amplifier for this step, or at any other time while the amplifier is plugged in.
Check the fuses by removing them, one at a time, and testing for continuity with a multi meter. If your amplifier is silver, then there is likely a fuse drawer on the outside of the amplifier where the power cable plugs in (8A, 250V, fast-acting). The other fuses are located inside the amplifier. DO NOT open the amplifier until the power cable has been unplugged. See the Amplifier Installation Guide for complete instructions. You’ll find a row of two or three fuses (1A, 250V, fast-acting) on the exposed edge of the amplifier. If the amplifier has no fuse drawer, then there is also a single fuse (8A, 250V, fast-acting) near the bottom edge of the circuit board, between incoming power and the round tower capacitors. The SawGear Powerhead has no internal fuses, but there is a fuse drawer as on the modern amplifier.
If the LED is off, power is reaching the amplifier, and all of the fuses are good, then it’s time to check for power leaving the amplifier. Make sure the amplifier is sealed, plugged in, and turned on. Use your multi meter to measure DC voltage on the six pin circular port on the back of the amplifier. Be careful not to bridge between the pins with your probe, as this can blow a 1A fuse. Measure between the center pin and the first pin counter-clockwise from the notch (i.e. the first pin counterclockwise from the gap between pins). You should see a steady ~24VDC (20-28V is fine). If you don’t, it’s time to replace the amplifier.
On a SawGear; if you verify fuses and incoming power but the display isn’t back lit, then it’s time to replace the Power Head. You may order a new replacement power head here.
If the LED is off, but power is leaving the amplifier, then there is most likely a problem with the controller cable or with the controller. If additional working TigerStops are available, test the suspect controller and the suspect cable in those systems (separately). If not, ring out the cable and then replace the controller if the cable tests well.
If the screen doesn’t power up, but TigerStop seems to respond normally to commands, the screen contrast may be set incorrectly. You can restore factory settings to reset the contrast. This is also a good thing to try when a SawGear is back lit but the display doesn’t light up. Restore factory settings.
Why don't my keypad buttons work?
This typically happens because of a keypad membrane problem. Replacing the keypad membrane usually solves the problem. Keypad membranes are available for version 4 and 5 electronics as well as for the SawGear.
On the TigerStop product line, the keypad membrane can be tested in boot diagnostics. Using Boot Diagnostics to test keypad. Boot diagnostics are not available on the SawGear or on electronics earlier than version 3.50.
Where Does Everything Plug Into My Amplifier?
Why won't my machine home?
There are a number of factors that will prevent a machine from properly homing. These include the motor, the amplifier, the encoder, the end sensors (limit switches), and mechanical difficulties. Most of these possibilities can be tested in boot diagnostics. On version 4 electronics, boot diagnostics are accessed by holding down the ‘program list’ button while powering up. On version 5 electronics, boot diagnostics are accessed by holding down the ‘stop’ button while powering up.
Why Is My Amplifier Blown?
Blown Amplifier Troubleshooting
A blown amplifier can be caused by a single event that easy to identify, such as a crash, jam or a facility power event. Other times, the cause is not immediately clear and more involved troubleshooting becomes necessary. Below is troubleshooting template that we use to try to identify the cause of a blown amplifier in these situations.
1. Serial number of TigerStop Product
2. What is broken?
What do you think the problem is?
What symptoms do you have?
3. What happened when it broke?
What events happened around the failure, as detailed as possible
What were you doing the last time it was working?During: What did you notice as it failed?
After: What did you notice that caused you to seek help?
Has there been any recent changes: process, operator, location, power, new machinery in the area?
Is there anything else the you can think of?
4. What is the application?
Push or Stop?
What is attached to the carriage?
If it’s not something we provide, that’s no problem but please provide a photo and:
What is it made out of?
How long is it?
How much does it weigh?
What is the material being processed?
Packs or singles? (how many in a pack?)
Roller tables or flat?
How is the station loaded?
How many shifts?
Is there anything else you can think of?
5. What is the environment?
Photos are often helpful:
Pictures of the machine, front and back
Pictures of the cables, especially if there’s any accessories or computer connections
Pictures of the room from a few different angles
What about the circuit the TigerStop is plugged into?
Is any other machinery on that circuit?
What about the tool that the TigerStop is integrated with?
What other machines are physically nearest to the TigerStop?
Amplifier Power Investigation:
1. If other known-working machines are available at the facility:
Swap in a known working controller and controller cable to rule out problems with those components
2. If there is an AIK, make sure that the safety relay is powered on and in the “safe” condition
3. Check the incoming power – You will need a multimeter to perform this test:
Unplug AC power cable from amplifier
Set multimeter to measure AC Voltage
Test all phases as indicated in diagram
4. Check the fuses:
Always disconnect power from the amplifier before opening it!
Always close the amplifier before reconnecting power!
AMP6: Located in fuse tray on the outside of the amplifier (part of AC power input module) – AMP5: Located on the circuit board inside amplifier
1A Fuses: Located on the circuit board inside the amplifier (all versions)
See FAQ “What fuses do I need for my TigerStop Product?” for more information
5. Check the motor:
Test the motor every time you replace an amplifier,as a bad motor can destroy a fresh amplifier
We have a short video that walks you through the process here:
6. Power Investigator:
In extreme and repeated cases, we will loan a power investigator to the customer. This is a small box that plugs in-line to incoming power and records the voltage every five seconds and also records spikes, surges, and sags on each line. This doesn’t ever solve the problem, but it frequently provides data that can be helpful when determining if changes need to be made to incoming power.
The most frequent request that we make is a 0.75 kW isolation transformer installed immediately up stream of the TigerStop
How do I use boot diagnostics to troubleshoot my machine?
Boot diagnostics is a simple toolset for checking basic functionality on your TigerStop. Boot diagnostics is not available on SawGear or on electronics earlier than version 3.50. If you have a SawGear, try repeating the first power up (page 10 of the install guide). This solves many startup problems. Another troubleshooting tactic is to separate the Powerhead from the measuring bar to see whether either of them acts up independently. Watch the boot diagnostics video below.
Why won't my positioner move?
There are many reasons why a TigerStop brand machine may stop in the middle of a move. Here is a list of common x out causes and their fixes. You may be suffering from an end sensor problem, a minimum limit problem, calibration problem, or a mechanical issue.
- Check Minumum/Maximum Limit settings here.
- Use the Motor/Belt Replacement Guide to disassemble your TigerStop and check for debris.
- Test your End Sensors here.
- If the above options don’t work please contact firstname.lastname@example.org
Why is my positioner inaccurate?
There are many reasons why you may be suffering from inaccuracies. Troubleshooting accuracy problems can be complicated, but if you follow this guide closely, you can solve any issue you are having.
Check part square
If you are cutting parts, check to make sure the cut end of the part is square. An unsquare part can be a sign that the accuracy issue is being caused by inadequate clamping or from the part moving during processing. An unsquare part can also be a sign of excessive saw blade run out. The TigerStop may also be mounted unsquare to the blade.
Check the TigerStop pusher attachment
The pusher attachment mounted to the TigerStop carriage may have mechanical play if not mounted properly. This can cause accuracy and part square issues. A quick way to check for this is to try and wiggle the TigerStop pusher attachment by hand. If you get any front-to-back movement, you will want to remount the pusher attachment. If you still have play, then you may need to check the flip away mounting or check the belt to ensure you don’t have any damage. See the TigerStop Installation Guide and the TigerStop Belt and Motor Replacement Guide for instructions.
Check the saw tolerance
In some situations, accuracy problems can be caused by the saw that TigerStop is mounted to. To check the saw:
a. Move TigerStop to a short distance.
b. Cut 6 parts, without moving TigerStop.
Note: You will be using TigerStop as a stop for this exercise
c. Using a caliper, measure each part. Each part should be the same length. If there is any deviation, make sure it is within your saws specified tolerance. If the parts are beyond your saws stated tolerance, you know your accuracy issue is, at least in part, caused by the saw.
Does the accuracy problem happen only when running a parts list?
If you are running a pusher or pattern part list, does your accuracy issue only happen when inside these lists but its accurate in manual mode? TigerStop handles accuracy differently in manual mode than it does inside a pusher or pattern parts lists. If this sounds like your accuracy issue, you will want to check and set the Kerf setting. Use the TigerStop Version 3.50 – 4.72 Users Guide or the TigerStop Version 5 Users Guide for full instructions on how to set your Kerf setting. Note: SawGear doesn’t push material, so it will not have a kerf setting.
Is the accuracy always off by the same amount at any location?If the TigerStop is not accurate by the same amount, no matter the location, then you will need to adjust your calibration. Use the TigerStop Version 3.50 – 4.72 Quick Reference Card, TigerStop Version 5 Quick Reference Card or the SawGear Quick Reference Card for full instructions on how to calibrate your machine.
Is the accuracy consistently off the farther out you go?
If the TigerStop accuracy gets consistently worse the farther out you go, then you may need to re-tension your belt and adjust your scale setting. Over time, the TigerStop and SawGear belt will wear and need to be re-tensioned. Use the TigerStop Belt and Motor Replacement Guide or the TigerTurbo Belt Replacement Guide to re-tension and scale your machine. If you have a TigerStop product that uses a rack and pinion drive, you will want to check your scale against the machines default value. On these machines, the scale should never be changed.
Fill out a TigerStop Data Log
If the accuracy problem doesn’t seem to be caused by one of the causes listed, then you should fill out a TigerStop data log. The data log is a worksheet that will have you send TigerStop to a number of locations and then record data at each location. Download the Data Log in the Service section of the website under Downloads or search for “data log”. Read the instructions and be sure to fill it out completely. Once finished, email the data log to email@example.com.
Can I use a TigerStop on the left or right side of a tool?
Some TigerStop products are ambidextrous, but are shipped from the factory as a right or left hand machine. To use TigerStop in the opposite direction, follow the instructions in the TigerStop Installation Manual on page 8 and 16. The Installation Manual is found in the Downloads section of the Service page online under Product & Accessory Installation Manuals.
To see examples of a TigerStop on the left or right side of a tool visit the TigerStop configurator by CLICKING HERE.
What is that high-pitched noise coming from my TigerStop?
This noise is completely normal. You will frequently hear this high-pitched whiny noise when the TigerStop is holding at a constant position.
Most tooling processes are louder than this noise, but if you want the noise to stop while you’re doing quieter work in the shop, you can use the ‘sleep’ functionality to make the noise stop. The easiest way to access (and exit) the sleep mode is by using the power button on the keypad. Sleep mode can also be activated based on a timer. Sleep is not available on version 4 and earlier electronics.
Be aware that while the machine is asleep, it will not hold its position. In other words, you’ll be able to manually move the positioner and it will not return to the original position. However, it will track this motion and reflect the proper position upon awakening.
The sleep timer setting puts the machine to sleep after a given amount of time. On most of our machines, the sleep timer is set in seconds. It is accessed via the ‘options’ menu. On a SawGear, the sleep timer is set in minutes. It is accessed by pressing ‘D’ button followed by the power button. Setting the timer to zero on any machine prevents sleep mode from automatically occurring.
What is My Warranty?
Your Warranty begins on the day you receive an enable code. To receive an enable code fill out the Warranty Request Form located in the Service section of the website.
Each TigerStop, LLC/Precision Automation, Inc. product is warranted against defects in material and workmanship for a period of twelve (12) months from the date the product is enabled or the equivalent of 2080 hours of production use, whichever shall first occur. In the event that a product is not enabled within thirty six (36) months from shipment date the warranty shall lapse. If a product is enabled before thirty six months (36) and after thirty (30) months, the warranty shall be in effect until thirty six (36) months from shipment date. Seller’s liability under this warranty shall be limited to repairing or replacing, at the discretion of Seller, defective parts or components. Consumables, such as wear on painted surfaces, window finish and condition, light bulbs, seals, chip removal system, etc. are not covered. Seller-specified maintenance procedures must be adhered to and recorded in order to maintain this warranty. The warranty is voided if the machine is subjected to mishandling, misuse, neglect, accident, improper installation, poor or improper power conditions, improper maintenance, or improper operation or application, or if the machine was improperly repaired or serviced by the customer or by an unauthorized service technician. Shipping damage and non-functional cosmetic damage are non-warrantable.
TigerStop, LLC/Precision Automation, Inc. saw systems (limited to TigerSaw 1000, TigerSaw 2000, TigerSaw Miter, TigerSaw Ferrous, TigerRip, and TigerAngle) are warranted for on-site labor during the warranty period. Buyer is responsible for all travel and living expenses associated with on-site labor. Only Seller may authorize and schedule any on-site labor.
With the exception of the foregoing warranty, SELLER MAKES NO OTHER WARRANTY, EXPRESS OR IMPLIED, WITH REGARD TO ANY PRODUCT OR ITS COMPONENTS AND HEREBY EXPRESSLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY, SUITABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE OR USE, OR NON-INFRINGEMENT. Warranty is non-transferable from the original registered owner to any other party. Optionally purchased one (1) year extended warranties are available and shall be subject to the same terms of duration as original warranty. Seller’s liability under this agreement shall be limited to repairing or replacing, at the discretion of Seller, parts or components.
All spare part(s) are warranted for thirty (30) days from invoice date. For all non-warranty spare part(s), items will be invoiced in full at time of order and require full payment prior to shipment. All warranty spare part(s) will be invoiced in full at time of order and secured with buyer’s authorized credit card. Payment will not be charged to buyer’s credit card immediately. If warranty part(s) are not returned within thirty (30) days from invoice date, the buyer’s authorized credit card will be processed for full invoice amount. Additionally, if warranty part(s) are returned and warranty is denied, the buyer’s authorized credit card will be processed for full invoice amount. All other warranty terms apply.
What is TigerStop's Return Policy?
The Buyer must obtain a return goods authorization (“RGA”) from Seller before returning any product eligible for return. No return of eligible products will be accepted by Seller without an RGA, which will be issued at Seller’s sole discretion. Special order products may not be returned for any reason if non-defective.
All authorized returned products must be unused and resealeable, in factory-original shipping cartons and must be complete with all packing materials. If returned products are claimed to be defective, Buyer must notify Seller of the nature of the defect prior to returning the product. All items not eligible for return will be returned to Buyer, transportation costs collect. Product returned to Seller by Buyer for no fault of Seller may be subject to a restocking/handling fee. Contact firstname.lastname@example.org for more information.
TigerStop Parts Return Policy
Standard Parts Returns:
To return your part you will need an RGA (Return Goods Authorization) Number from TigerStop’s Customer Service. You may call customer service at 360 448 6102 or email customer service at email@example.com to receive your RGA number. Please supply 1) your original order number and 2) reason for return code to speed up the return process.
Additional RGA and Restocking Information:
Please note that RGA’s are issued at TigerStop’s sole discretion. Customer Service may need to work with you to gather more information before issuing an RGA number. TigerStop will not issue an RGA for special order parts or custom parts.
Parts less than 30 Days old:
TigerStop will gladly issue an RGA for parts ordered within the last 30 days. If the return arrives complete and in new condition, full credit will be issued for the returned part. Returns that do not arrive complete and in new condition are subject to a minimum 20% restocking fee. Zero credit may be issued for returns that are incomplete or damaged.
Parts over 30 days old:
For parts ordered in the last 6 months, TigerStop will issue an RGA so long as the parts are complete and in new condition. Please note that all parts returned over 30 days are subject to a 20% restocking fee. Zero credit will be issued for returns that are incomplete or damaged.
Packaging Your Return:
In an ideal world everyone would perfectly preserve their packaging for returns, but life isn’t always that simple. That’s why we don’t require factory original packaging for returns. Hooray!
What we do care about is receiving returns in one piece and with the RGA number written prominently on the package. Adequate packaging is critical to preventing shipping damage. Remember, the inspection determining whether credit can be issued happens after arrival at TigerStop. So, if it looks like a herd of water buffalos made their annual migration over your package, TigerStop won’t be able to accept it. (Another good rule of thumb is that circuit boards should never mix with Styrofoam.)
Who Pays for the Return?
Shipping on standard returns is the customer’s responsibility. Original shipping costs will not be credited. However, customers may be credited shipping costs on a case by case basis depending on the reason for the return.
TigerStop Returns Address:
Once your return is carefully packaged with the RGA number prominently displayed on the exterior of the package, sent it to:
TigerStop LLC c/o Returns Department
12909 NE 95th Street
Vancouver, WA 98682-2426
All returns are inspected for condition and completeness after arrival at TigerStop. Based on the inspection, applicable credit will be issued. If the item was purchased via credit card, return credit will be issued to the same card.
When credit can’t be issued, TigerStop will do our best to contact you and explain. If we can’t issue credit and you want the returned part back, we will gladly return the part at your expense. TigerStop can store returned parts for 30 days from the first contact attempt. If we can’t reach you and don’t hear from you by then, the parts will be scrapped.
TigerStop’s goal is to make purchasing and returning spare parts as easy as possible. Our aim is to get you up and running so that you can continue manufacturing cool products, quickly and accurately, for your growing customer base. If TigerStop made a mistake in any way, please let us know, and we will do our best to remedy the situation. We love our customers, we love what we do, and we are continuously striving to do better each day. If you have suggestions about how we can serve you best, don’t be shy! Feedback is welcomed with open paws. You may share your thoughts with firstname.lastname@example.org.
How do I get a shipping or freight quote?
TigerStop’s Shipping Department can estimate any shipping or freight costs. Please email email@example.com.
How do you calculate shipping and freight?
Shipping rates on machines depend on where the shipment is going. All part shipments use standard UPS pricing. You can calculate spare parts and accessories prices during checkout on the online store. Contact TigerStop’s Shipping Department firstname.lastname@example.org for a freight quote on larger machinery purchases.
Do you ship worldwide?
Yes, TigerStop can ship anywhere in the world from our Vancouver, Washington factory or our Wierden, Netherlands factory.
How Do I Test My I/O Port On My Amplifier?
IO Port Signal Test:
Unplug 6-pin cable from the I/O port From the Ready screen, press:
D-Show > A -Menu > Password & = > L arrow button > A-Debug > OK > Start
The test takes about a minute and displays dashes across the screen from L to R as it progresses When complete, the display should read: Good Pins= 1234 Bad Pins= If the display shows bad pins, then the port is damaged.
*Note: In version 5.43, the display will show Bad Pins=3 – this is a quirk with that version and is normal
*To run the IO test for Version 4 electronics, from the ready screen press:
5+2+. all at the same time then release > enter your password followed by = > Press 1, and then = to run the IO test
IO Port Voltage Test
How Do I Replace My SawGear Circuit Board?
Changing a SawGear Circuit Board
Remove screws on each side of Powerhead case (there is one under the latch on each side as well)
Separate the two halves (clamshell design)
Unscrew Two Screws
Disconnect wiring connections
Snap PCB off of Tabs
Reverse Process to install new PCB
A – Motor Power Wires
B – Encoder Cable
C – Power Molex Connector
D – KPM Ribbon Connector
How Do I Scale My SawGear?
How to Scale a SawGear
Unplug the power cable from the back of the SawGear powerhead and plug it back in
Press the power button once, then hit the calibrate button twice in a row
You will now see “Working Length” flash on the screen and it will then display a number
If the long cuts are too long, increase the working length by 0.03 inches (.076mm). If the cuts are short, decrease the working length by 0.03 inches (0.76mm). Then press start to save the new number
Example: Our long cut is too long, so we would add .003 to our working length. 48.000 + .030 = 48.030
Press the Start button several times, stepping through the next options – continue until the carriage starts to move
The carriage will now move all the way to the far end and the display will read:
“Ready to work. Enter a dimension”
Enter a short dimension and press start
Make a cut and measure it
Hit the Calibrate button again and enter the measured dimension and press start
Move to a longer dimension, make a cut and measure it
Check that measurement against the dimension displayed on the screen.
If still off at this point, please repeat steps 1 through 6 as needed until accuracy is achieved
How Do I Troubleshoot My SawGear Motor
Troubleshooting a SawGear Motor
Remove the screws on each side of the powerhead as illustrated below
Please note: There is an additional screw below each plastic attachment knob assembly as well
After removing the screws, pull both flanges away from the body and pull it forward – the two halves will come apart in a “clam-shell” fashion
Once opened, you will be able to see the motor, dowel pulley and drive belt. Inspect for damage to the belt or anything that might prevent it from spinning
Step Three: Motor Test
There are two parts to testing the motor. The first is to measure resistance with a multi-meter and the second is to drive the motor in both directions using a 18-24 volt drill battery
Remove the red & black motor wires from the circuit board as shown below:
With a multimeter set to ohms Ω , measure between the black and red wires & note the reading. Next measure from the black to the chassis ground, then the red to chassis ground. The readings should be: Black & Red = Varies, but not OL Black & Ground = OL Red & Ground = OL.
** It is best to do this test under a minor load as sometimes shorts do not present themselves until work is applied. To do this, you can turn the motor shaft via the drive spindle
Touch the red and black motor wires to the positive & negative terminals on an 18-24 volt drill battery. The motor should spin. Next, reverse the wires and the motor should spin in the opposite direction.
How Do I Change My SawGear Pulley?
SawGear Pulley Removal
- The SawGear pulley assembly (MB-P) is press-fit into the extrusion and locked in place with a retaining clip snapped into a groove on the bottom bearing of the pulley assembly (see illustration a)
- The retaining clip is located in a slow in the extrusion profile (see illustration b)
- In order to replace the pulley assembly, the retaining clip must be removed
- This is achieved by drilling a small hole in the bottom of the extrusion next to the bearing, through which the retaining clip may be pried off of the bearing, releasing the pulley assembly (see illustration c)
How Do I Find My Serial Number?
How to find your serial number:
Stamped into the aluminum beam, opposite the motor, on the front about an inch away from the end cap
Written in pen on the back of the powerhead, also stamped into the aluminum beam on the bottom near one of the pulleys
Stamped into the aluminum beam, on the front above the motor
Stamped into the aluminum beam, on the top next to the motor
Stamped into the aluminum beam, on the top next to the inset plate opposite the motor
TigerStop Heavy Duty 2
Stamped into the aluminum beam, on one end
What Type of Fuses do I need for my Cascade Controls AIK?
Fuse Holder & Fuse Replacement Specifications
AIK – Cascade Controls Versions
- Fuse – 250v 5mm x 20mm 5A slow-blow (time delay) fuse – McMaster Carr# 6978K753
- DIN mount Fuse Holder – McMaster Carr # 7641K58
What is the Signaling in my AIK System?
What Are Some of the Common Troubleshooting Steps for my AIK System?
“I’m not getting power to TigerStop controller/sensors/solenoid valve/main AIK box”
Check incoming power from the wall to the AIK box:
The AIK main wiring box gets its power directly from a 120VAC wall plug. Check the 120VAC at the wall plug to ensure that there is adequate power. Visually inspect the power cable for damage and ohm it out using a multi-meter. The power cable then plugs into a plug on the AIK main wiring box that we be labeled “120vac In”
Check the 8 amp 250v slow blow fuse inside the AIK wiring box
Inside the AIK main wiring box there should be an 8 amp 250v slow blow fuse. This fuse, if bad, will prevent power from going to the 120vac out plug. This fuse is located directly to the right of the red master safety relay (depending on your model). It is in a grey fuse holder. It has a yellow light that normally lights up when the fuse is bad, but don’t rely on that light as it may be blown out as well.
Check to make sure the master safety relay is reset
The master safety relay connects to your kill line safety switch and your tool emergency stop button. This relay has 3 LED lights (4 on an AIK2). One light on the top of the relay is for power, the other two are to indicate the safety chain is complete(kill line, E-Stop, door latches). The fourth light on an AIK2 indicates whether the control circuit is activated. If any of the lights are not lit, follow these instructions:
- Pull your safety kill line so that the switch activates
- Activate your tool emergency stop button
- Reset both of the emergency stop switches
- Press the blue reset button on the side of the AIK box (not necessary on an AIK2)
If any of the lights are still not lit, consult the AIK wiring diagram and find which switch is not working properly.
What are the Signals Used in an AIK System?
AIK Signals & Timers
Tool at Rest (a.k.a. dead man):
- This proximity sensor is an open circuit except when very close to a ferromagnetic material. This circuit needs to be closed whenever the TigerStop is moving, or the TigerStop will “X out”, cutting power to the motor until the next home routine. This circuit also needs to be open for at least part of every automated saw cycle, or the list will stop running. Best practice is for this circuit to open as soon as the tool begins cycling.
Tool at Extension(a.k.a. top arbor):
- This proximity sensor works the same way as the ‘tool at rest’ sensor. This circuit, however, should only be closed when the tool is at the very end of its cycle. As soon as this circuit closes, the ‘tool out’ voltage will be terminated. If this circuit is closed at the same time as ‘tool at rest’, then the TigerStop will quit moving until one of the circuits opens. If this circuit does not close during an automated saw cycle, the list will stop running. Best practice is for this circuit to close when the tool is fully extended, and open again as soon as the tool begins to retract.
Cycle Start (a.k.a. foot switch):
- This is a switch. The contacts are normally open. Inside of a fully automated list, closing this switch signals the TigerStop to begin processing a stock piece. The foot switch can also pause a fully automated list at the end of the current motion. Outside of a list, or when the interconnect type is set to ‘advanced’, rather than ‘full auto’, closing this switch starts a tool cycle
Tool out (a.k.a. saw activate/enable):
- This 24 volt signal (an NPN open collector sinking output) can be activated by closing the cycle start switch (i.e. pressing the foot pedal). Alternatively, it is activated automatically during a pusher, pull, or pattern list with an AIK2 in full auto mode. For a typical AIK2 setup, this signal is used to turn the air on in the TigerStop solenoid. This signal is deactivated when the ‘tool at extension’ input signal is received
What is TigerStop's Address?
TigerStop’s Headquarters are located at 12909 NE 95th Street Vancouver, WA 98682-2426 in the beautiful Pacific Northwest.
What are the Connections for my AIK2 System?
How Do I Check My IOC6 Port for Proper Voltage?
Voltage Test – Amplifier IOC6 Port
Testing Procedure (multi-meter required):
Set multi-meter to measure DC volts and test, following the diagram below with the TigerStop turned on. Please be aware that touching the wrong pins can blow a 1A fuse inside the amplifier. It is helpful to wedge one of the multi-meter probes between the outside pin and the connector housing, then touch the center pin. There should be 24 volts present between the two pins illustrated
How is my Standard Interconnect Kit Wired?
What is a Standard Interconnect Kit (SIK)?
Intro to the SIK
The Standard Interconnect Kit (SIK) offers two basic functions:
- It prohibits the TigerStop and the tool from moving at the same time
- It allows the TigerStop to automatically advance after each tool cycle in increment or list mode.
How it Works:
- The limit switch is mounted in such a fashion as to be pressed (triggered) when the tool is at rest. This completes the DM circuit telling the TigerStop that the tool is at rest and that it is safe to move.
- The cable itself plugs into the round IO port on the amplifier.
- When the TigerStop is moving, it sends a signal to the solenoid (typically plumbed into the main air input for the tool) that takes air away from the tool, preventing it from cycling until the TigerStop has completed its movement. (Please note that this is an optional safety feature, running through the air solenoid is not required for the advancement after each tool cycle)
How Can I Test My Air Solenoids?
- SIK: When the TigerStop is at rest, the LED should be on, indicating the the solenoid is activated and air is allowed to pass
- AIK: When the SE signal is activated the LED should be on, indicating the the solenoid is activated and air is allowed to pass
Manual Override Button:
- There is a manual override switch on the solenoid. It is a blue button that can be pressed with a pointy implement such as a ball point pen.Pressing this button should activate the solenoid, illuminated the LED and allowing air to pass
- Connect the black and red wires to an 12v – 18v battery (such as a drill battery) This should activate the solenoid, illuminating the LED and allowing air to pas
How Do I Wire My Standard Interconnect-Iron Worker Integration Kit?
How Does My Light Curtain Interface With The IO Panel?
*To use light curtain functionality, you will need an I/O Panel and an enable code for light curtain
Light Curtain Connections:
- This uses a standard M12 connector
- The left two pins control the light curtain (Signal 1 and -24V). The I/O panel provides 24VDC through these pins.
The light curtain should operate as follows:
- When in SAFE condition – pins 3 and 4 closed – the TigerStop will move
- When in UNSAFE condition – pins 3 and 4 are open – the TigerStop will stop and not move until SAFE again and the operator presses the STOP button on the keypad to clear the warning
How Do I Test an AC Motor?
Motor should be removed from machine
Multimeter & AC Motor Cable Pinout document
Test One – Cogging:
Rotate motor by hand, it must turn freely with a small amount of cogging. The motor will not produce the required amount of power without cogging. If no cogging, then FAIL.
Test Two – Short:
Tie all 3 drive wires together and rotate the motor by hand. It should be hard to rotate. If not, FAIL.
Test Three – Voltage:
Set multimeter to measure DC voltage connected to M1 & M2, Rotating the motor by hand, should produce a voltage reading on the multimeter. If no voltage, FAIL. Repeat between all phases (M1 & M3, M2 & M3).
Test Four – Open:
Set multimeter to measure resistance Ω. Measure from each phase to motor case. If readings show
anything other than OL or infinate, then FAIL.
Test Five – Resistance:
Set multimeter to measure resistance Ω. Measure between all phases (M1 & M2, M1 & M3, M2 & M3)
Readings should be around 2-4 ohms. If not, then FAIL.
Can I Troubleshoot My Signalling With My I/O Panel?
The I/O panel can be used to conveniently troubleshoot signaling. This applies to systems with an AIK2 and TigerStop Saw Systems.
By watching the LED’s, one can identify issues with signaling. The basic signal flow/order of events in a single TigerStop movement & tool cycle is as follows:
- DM on (safe for TigerStop to move)
- TigerStop moves to position
- SE on (TigerStop initiates tool cycle)
- DM off (as tool cycles)
- TA on (as tool reaches full extension)
- DM on (as tool returns to rest position)
- TigerStop interprets that as a tool cycle & repeats process
How do I connect my Tigerstop to an I/O Panel?
This is how to introduce/connect an I/O panel to your TigerStop System
What Is The Pin Out For My Standard M12 Connector
Where can I find the AC Motor Cable Pinout?
What is the pinout for my TigerStop AIK Cable (legacy) - U5955?
How Do I Test The AC Motor Cable?
- Unplug the 19-pin connector from the motor
- Turn off, unplug power & open amplifier enclosure
- Multimeter & Motor Cable Pinout (previous FAQ)
- Ohm out the motor itself, at the 19-pin connector. You should expect 2-4 ohms between the phases (B-C, C-D, B-D) and open circuit from each phase to ground (B-R, C-R, D-R)
- Examine the connector, on both sides. The pins should be a uniform length with no scorching or oxidation. The cups on the female side should be a uniform height as well, and similarly clean
- The pin-out shows which pins on the female 19-pin connector should be connected to which wires inside the amplifier. Unplug before opening the amplifier. Make sure that these connections are good, and also that there aren’t shorts between connection points (e.g. pin R should be connected to the motor ground and ONLY to the motor ground)
- Reconnect the 19-pin connector and re-ohm the motor from the wires inside the amplifier. You are expecting the same resistances as before, plus a small amount for the intervening cable. Each phase must be open line to the ground wire
- Please report these results
Cómo Escalar un SawGear?
El Paso Uno:
- Desconecte el SawGear
- Enchufe de nuevo a SawGear
El Paso Dos:
- Presione la tecla de encendido, luego presione el botón de calibrar 2 veces
El Paso Tres:
- Ahora verá el Flash de duración de trabajo en la pantalla y luego mostrará un número
El Paso Cuatro:
- Si los cortes largos son demasiado largos, disminuya la longitud de trabajo en 0.03 pulgadas (0.76 mm). Si los cortes son cortos, aumente la longitud de trabajo en 0.03 pulgadas (0.76 mm)
- Nuestro corte largo es 1 mm demasiado largo, así que voy a agregar 0,76 mm a mi longitud de trabajo
- Presione Start para guardar el nuevo número
How Do I Test Incoming Power?
- Unplug AC power cable from amplifier
- Set Multimeter to measure AC Voltage
- Test all phases as indicated in diagram below
- Record readings
- You should expect readings similar to the diagram below (the voltage range indicated is dependent upon whether you are plugged into 120v or 240v )
- Please refer to FAQ “What are the Power Requirements for TigerStop Products” for more detailed information
- If performing this test as a part of troubleshooting with a TigerStop technician, please email readings to email@example.com
How Do I Adjust My SPC?
Stationary Foot Adjustment:
- Looking at the red circles above you will find a total of four set screws and two main bolts that hold down the block
- Loosen the two bolts in the larger holes which will allow for the block to slide slightly back and forth. You will want to leave this loose until the moving foot has also been loosened. You will also want to remove both jaws prior to alignment as we need the bare feet to be aligned
- When the desired alignment has been achieved you can gently tighten the bolts and then adjust the four set screws located in the smaller holes for finer adjustments
- Finally tighten the bolts down fully to prevent any further movement of the foot
Moving Foot Adjustment:
- Start by removing the sticker over the two bolts that hold the display down to the moving base
- Remove the two bolts being very careful not to let the screen fall. These bolts are the only things holding it in place. Carefully lay the screen to the side and look at the four set screws inside the base. You will slightly loosen the four bolts which will allow the six set screws (four on top) to be adjusted
- You will also find two set screws on the back
- Using all six set screws shown you will need to align the moving foot with the stationary foot. With the two feet aligned we need to make sure that the set screws are tightened enough to allow no wobble during movement
- Once aligned you will tighten down the bolts on both feet and reconfirm alignment
Swivel Block Alignment:
- Now that the pusher itself has been aligned there are multiple points on the swivel block itself that can be finely adjusted
- The above piece is what holds the swivel block in place as you use the included jaws. The pin piece will slide into the notch on the orange piece
- Loosen the larger bolt to adjust the piece so the notch is able to hold the pin block
- Before tightening down the larger bolt you will use the set screw to also help hold the pin piece inside the notch
- If adjusted right, there should be no wobble in the swivel block as it measures pieces
Pin Mode Adjustment:
- While in pin mode the foot will be held in an upright position. If the pin in not at the correct angle you can adjust the shown set screw. The two magnets (one missing in picture) will also hold the foot in place while in pin mode
Moving Foot Adjustment:
- If the moving foot is crooked there are adjustment bolts on the bottom that can help flush the two feet together
- Start by loosening the bolts inside the foot itself. You can then adjust the set screws to align the foot and then tighten the two bolts back down
What Are the Power Requirements for TigerStop Products?
For the following instructions, please follow standard safety precautions while working with live electricity. If you are not familiar with standard electrical safety precautions, you should not be making these measurements
- With a voltmeter or a multimeter set to AC Volts, go to the place where the TigerSaw is plugged in
- Measure from Ground to each of the 3 hot legs, record the result
Measure between each of the hot legs, record these 3 results
- The three ground-hot readings are the same as each other (+/-10%)
- The three leg-leg readings are the same as each other (+/-10%)
- The leg-leg voltages should be 1.7x bigger than the ground-leg readings
Typical example readings:
- 120V, 120V, 120V / 208V, 208V, 208V
- 277V, 277V, 277V / 480V, 480V, 480V
If one of these is more than 25% different than the others, you have a high-leg, which is unacceptable
Typical high-leg example readings: 120V, 208V, 120V
TigerStop, Turbo, HD2
With a voltmeter or a multimeter set to AC Volts, go to the place where the TigerSaw is plugged in
- Measure from Ground to hot and neutral, record the two results
- Measure between hot and neutral, record the results
Good single phase:
- Ground-Neutral is less than 5V
- Ground-Hot and Neutral-Hot are within 10V of each other
- Ground-Hot is between 100V and 250V
Typical example readings: 1V, 120V, 120V
Anything else is usually unacceptable
How Do I Adjust my TigerTurbo Belt and Tracking?
To Tension the Belt:
- Ensure that the belt is centered on both pulleys and not riding up on the flanges
- Tighten the tensioning bolts to 20 inch pounds of torque. Do this gradually, a couple of turns at a time, alternating between bolts to keep the tension evenly distributed
Adjusting the Tracking:
- Enter the motion menu (show-menu-enter password-right arrow-A for motion) and reduce in-speed and out-speed settings to 10
- Enter the setup menu (show-menu-enter password-A for setup) and turn on auto-test. This will move the TigerStop back and forth along the beam until you press stop
- Watch the belt through the pulley sighting holes on the idle end. It will move back and forth as the Turbo moves from end to end of the beam. If it moves too far to one side, it will touch the flange for a significant portion of the time or roll up onto the flange. The side that it is touching is the side that needs to be tightened
- Adjust until the belt moves back and forth without touching either flange, or touching only at the very ends of each movement
- This process is similar to adjusting the tracking on a belt sander
- Pull off the end-plate on the motor side, and watch the belt on that pulley for the same problem Adjustments on the motor end are made with the set screws on either side of the end plate. (The plate opposite the motor must be loosened before those set screws can be used.)
- Reset the speeds to 35 (process in step 3). Ensure that the belt still doesn’t spend any significant portion of the motion touching either flange
How Do I Wire My TigerTurbo/HD2/TigerRack Limit Switch?
How Do I Set Up My AC Machine?
This process covers initial directional setup for AC machines, commonly needed done after a new amplifier. Includes TigerTurbo, TigerRack, & HD2
- Go into boot diagnostics
- Click sensor physically at zero end
- Note which sensor shows up (ME or IE)
- Go into the SysInfo menu to Set ZE
- Make ZE match whatever sensor (IE or ME) you got in boot diagnostics on the zero end
- Home machine and note which direction the carriage tries to move towards (towards tool, away from tool)
- If it moves towards the away end and successfully homes, the procedure is complete
- If Machines tries to home towards tool, hit stop
- Now go into the debug menu and turn debug mode on:
- D-Show > A -Menu > Password & = > L arrow button > A-Debug > L arrow button > C > Special password: 81980= > Password & = > C again to turn on debug mode > cancel to exit
- Now go to the SysInfo menu again and scroll until you see Motor Type(MotrType) in the SysInfo menu. The motor type should be either AC REnc or AC RDrv – change to whichever of these is not currently chosen.
- Cycle power and try to home machine again, it should now home properly away from the tool. If issues persist, please contact Tigerstop Customer Service.
- Now go into the debug menu and turn debug mode on:
How Do I Tension The Belt on My TigerStop?
Belt Tension Guide:
- Depending upon the version of idle end carriage your TigerStop has, it is either Imperial or Metric
- Imperial was used up until 2016, when the idle end carriage was revised to metric
- Metric idle end carriages are stamped ‘M8’ on the end, which is visible when the idle end cap is removed
- Due to the difference in the tensioning bolt threads, they require different numbers of tension turns
Adjusting Belt Tension:
- Thread tension bolt into idle end carriage and tighten until snug
- You should be able to just barely pull the end cap away, producing an approximately 1/16” gap between the beam and the idle end cap
- It should snap back when released
- Then tighten the number of turns required using the tensioning chart above
How Do I Test My DC Motor?
This procedure is for TigerStop products that use a DC motor: Currently includes TigerStop, TigerFence/CrossCut, and SawGears
Test Procedure Part One – (multi-meter required):
- Turn off power with the red rocker switch on the amplifier
- Unplug AC power cable
- Remove the 4 acorn nuts securing the end plate and remove the end plate
- The amplifier chassis slides apart into two pieces. Slide the cover part off
- There are three power leads coming from the motor.
- Red and Black – connected to the motor 1 and motor 2 terminals on the PCB
- Green Ground Wire – Connected to the ground lug on the amplifier chassis
- Set a multi-meter to test for ohms (the Ω symbol)
- Test the motor power leads in the following combinations
- Black and Red – the reading should be around 4 ohms for a TigerStop motor
- Black and Green – the reading should be O.L. (open line). Run this test while someone is pushing the carriage by hand
- Red and Green – the reading should be O.L. (open line). Run this test while someone is pushing the carriage by hand
- Record those readings.
Test Procedure Part Two (18-24v drill battery and 2 small paperclips or lengths of wire required)
- Touch the Red and Black motor wires to the positive and negative terminals on the drill battery.
- The motor should move
- Reverse the wires on the battery terminals
- The motor should move in the opposite direction.
Depending on the drill battery, it is sometimes useful to press paperclips or short lengths of wire into the spade connectors of the motor wires in order to allow contact with the drill battery terminals.
Link to video demonstrating both tests. https://www.youtube.com/watch?v=-gNe9b-CGPY&feature=youtu.be
What Are The Motor Oil & Gasket Specifications For My Bison Motor
Bison Motor Oil Specification:
- Capacity: 4.5 Fluid Ounces
- Type of Oil
- Benzoil HYCIRC 320 (ISO GRADE)
- AGMA- American Gear Manufacture Association AGMA 6
- Automotive (SAE)- 90 weight gear oil
- Cork gasket material – 127-100-0100
What is the Specifications for the Isolation Transformer that TigerStop Sells?
Isolation Transformer Specification:
KVA 0.75 minimum (a higher specification is fine, only more costly)
Isolation Transformer Example Photo:
How Can I Better Protect My Amplifier?
There are a few adjustments you can make to provide more protection for an amplifier. In each case, the adjustment is a trade-off between frequency of stoppage and severity of stoppage.
The 8 amp fuses (250 V, fast blow) where power enters the amplifier are specified to prevent fire. The amperage on these fuses can be reduced to provide additional protection for the electronics, at the expense of more frequent fuse replacement.
The next two adjustments are settings related to ‘X-outs’
- The machine x’s out to protect itself when something goes wrong. These settings change where it draws the line. To recover from an x-out, home the machine (either by rebooting or from the setup menu). To provide the most protection possible from throttles and max errors, you want them set as low as possible while still allowing your process to proceed
The throttle settings decide how hard the machine will try to push the motor. I’ve attached some documentation about how this works, as well as how to change them. The cutoff deciding whether your machine is considering the high voltage or low voltage throttles is about 177 V AC. Lowering the throttles provides increased protection at the cost of more frequent x-outs
The max error settings (Stall MEP, Stall MES, Run MEP, and Run MES) decide how much temporary error the machine will tolerate before x-ing out. These are set following the same process as the throttles (see attached documents). Lowering the max errors provides increased protection at the cost of more frequent x-outs.
It’s worth noting that the AC machines can be run at 240 V, and you do get the most pushing power out of them that way. However, many push applications run just fine at 120 V, and you’ve got a lot more wiggle room there (i.e. crashes won’t put as much stress on the electronics, and incoming power problems are less likely to be overwhelming).
The best protection is simply not to jam the machine. I understand that’s not something that can be done 100% in any production environment, which is why the other protections exist, but every step that can be taken to move the process in that direction is worth considering.
What Type of Belt Do I Have and Can it be Replaced?
There have been three types of timing belts used on TigerStops throughout the years. Below is a guide to help determine what type of belt you have and offer advice on replacing that belt.
Dates and serial numbers are a rough guide only for reference and your machine may differ
Tiger1 (yellow motorbox)
Dates Produced: 1994 – 1998
Serial Numbers: beta – 981179
Belt Specification: 25mm wide T5 (translucent yellowish color)
We no longer have that belt available and upgrades as below are not possible
Dates Produced: 1998 – 2000
Serial Numbers: 981180 – 004122
Belt Specification: 25mm AT5 (white)
That belt is available currently as of 2020, but may not be in the future Part Number(s): ATBxx-25 (where xx is the length – i.e. ATB10-25 for a TS10)
All TigerStop Versions Thereafter
Dates Produced: 2000 – current
Serial Numbers: 004123+
Belt Specification: 32mm AT5 (white)
Part Number(s): ATBxx (where xx is the length – i.e. ATB10 for a TS10)
Another option for machines with legacy belts
An alternative to the thinner belt (which we won’t stock forever) is to purchase a current idle end carriage, motor pulley, and 32mm belt. A whole motor assembly is much more convenient to swap out than a motor pulley, but also significantly more expensive.
How Do I Replace My Controller LCD Screen?
Disassemble the controller:
First remove the controller from the controller stand and disassemble via the plates along both sides.
Remove the circuit board:
Carefully remove the keypad membrane ribbon cable
Remove the two jack nuts on the outside of the case on each side of the 15 pin port
The circuit board can now be removed from the controller case
Remove & Install the LCD:
The LCD is attached to the circuit board with plastic stand-offs the simply unsnap from the circuit board
Remove the old LCD and snap on the new one
Reverse the entire process for reassembly
What Do The Letters In The Top Of My Screen Mean?
These letter codes indicate the current state the TigerStop is in. See the charts below to understand what each of these mean represent
How Do I Replace my TigerStop Motor Pulley?
TigerStop replacement motor pulley:
- Part Number: ATP
- Link to part in Online parts store: https://shop.tigerstop.com/products/motor-end-pulley
First the motor assembly must be removed from the measuring beam. There are two resources to guide you through this process -here is a link to a video on replacing the motor:
How Do I Mount My TigerStop
Tigerstop Installation Guide: https://www.tigerstop.com/download/tigerstop-installation-manual/
- Before you get started, ensure that the tables you are mounting the TigerStop to are completely level
- Slide the T-bolts into the two slots on the underside of the TigerStop extrusion
- The T-bolts are secured to the table with bolts/lock washers/washers from the underside of the table
- Leave the bolts finger-tight to start
- Start at the end closest to your saw/tool
- Line up the first 2ft of the extrusion parallel to the back fence on the tool. If there is no back fence, align the first 2ft square with the tool
- Once properly aligned, tighten the bolts. DO NOT over-tighten these bolts, it can affect your accuracy. A ¼-turn past finger-tight is appropriate
- Once you have the first 2ft fastened down, you will now be able to tighten the rest of the T-bolts running down the beam. Do this 2ft at a time, making sure that the TigerStop is straight throughout the 2ft increments. This will allow you to pull on the far end of the beam to straighten out any potential bow in the extrusion
- Your TigerStop is mounted!
What Do The Boot Up Screens and Sequences Mean?
“Waiting for amp…”
- Wait until a single com packet comes to the controller from the amp. The amp should be sending these 5 times a second once it boots up
“Initializing…” (3 dots)
- Load the default language file from flash
- Load the serial number
- Do a ton of stuff if the serial number is blank
- Load the enable code
- Wait for an enable code if it’s blank
“Initializing….” (4 dots)
- Load parameters from memory
“Initializing…..” (5 dots)
- Load work list file system from memory
“Initializing……” (6 dots)
- Load the chosen language file from flash
- Initialize the system’s units (in/mm)
- Throw up the System Info Screen
- Wait 2 seconds, unless someone hits ‘=’
- Throw up the “Clear the deck” screen
- Wait for a “START or STOP” press
How Do I View or Change My Password?
- The password is set from the factory to the serial number of the machine – try that first
- The serial number is stamped into the machine, see our service bulletin on “Where is My Serial Number?” to help you locate that
Service Password: 81550
- This is a service password that we use (mostly to view or change the password)
- This password will allow you to access the menu system, but will not allow you to change any settings that are double password protected, you will need to know your real password to change these settings.
Viewing or Changing the Serial Number:
- You can change your password by pressing ‘program list’, then ‘space calib’ and then ‘=’
- It will ask for your current password (use ‘81550 and =’) and then you can set a new password. You will need to enter the new password twice
- Enter the options menu
- D-Show > A-Menu > Enter the 81550 password & = > C-Options > R arrow 1 time > Enter 81550 & =
- It will show you the current password, as well as allow you to change it
- To save the change, hit ‘=’ and then “done”
How Do I Adjust the Internal Glides on my Carriage?
- Gain access to both ends of extrusion if possible. Only gaining access to one is fine but will cause the process to take longer
- Unplug power to TigerStop
- Remove the Idle end cap and the orange u-slot that the end sensor wire runs down and carefully store the idle end sensor down at the motor end
- Remove Amp and cover and then loosen the motor bolt. Slide the motor mount out of the beam bringing the belt, carriage and Idle end pulley out with it. Do Not Drop
- Remove the carriage from the belt. Now we are ready to refit the carriage
- Start by sliding the carriage until about an inch of glide is exposed out the end of the beam. (See Picture)
- Push on each glide with something flat (e.g. a screwdriver). You should see a small gap between the glide and the beam
- Using the set screws in each glide tighten them a very small amount to make this gap the same on all four glides
- Now try moving the carriage back into the beam. If it is too tight it will not go in so you will have to get a feel for how much to tighten each set screw
- Once it does slide into the beam you can wiggle/pull the carriage up>down>in>out to check for rock
- You may have to repeat these steps several times until it is snug but able to be pulled using your arm strength
- Once you have adjusted the glides at one end of the beam, slide it down to the other end and repeat the process
- If you only have access to one end you will need to do the other end by feel at the end you have access to
- Check for rock or movement of the carriage through the whole beam
- If the glides are worn to where it is impossible to adjust them evenly, new glides can be purchased
- Once you are content with the feel put the machine back together
Here are some additional resources to help you:
And another that shows how to open the machine up.
What fuses do I need for my TigerStop Product?
Fuse Specifications for TigerStop Products
Manufacturer information provided is for reference only and subject to change. Please order replacement fuses based on the specifications
• TigerStop Part Number: J3088
• Specifications: 8A 250v Fast blow 5mm x 20mm
• Littelfuse Part Number: 217008.HXP
• TigerStop Part Number: J3070
• Specifications: 1A 250v Fast blow 5mm x 20mm
• Littelfuse Part Number: 217001
• TigerStop Part Number: J3070
• Specifications: 1A 250v Fast blow 5mm x 20mm
• Littelfuse Part Number: 217001
• TigerStop Part Number: J3088
• Specifications: 8A 250v Fast blow 5mm x 20mm
• Littelfuse Part Number: 217008.HXP
Saw System Control Box:
• TigerStop Part Number: J6750
• Specification: 10A 600VAC 13/32” x1.5”
• Automation Direct Part Number: MCL10
• TigerStop Part Number: J6751
• Specification: 5A 600VAC 13/32” x1.5”
• Automation Direct Part Number: MCL5
• TigerStop Part Number: E1001
• Specifications: 5A 250v Fast Blow 5mm x 20mm
Legacy AIK (Cascade Controls):
Alternative Replacement Part Specs:
• 250v 5mm x 20mm 5A slow- blow (time delay) fuse – McMaster-Car r#: 6978K753
• DIN mount Fuse Holder – McMaster-Carr #: 7641K58
How do I install an Isolation Transformer?
Isolation Transformer Specs & Wiring
In some installations we recommend an isolation transformer to provide the correct power connections required for a TigerStop system. Below are specifications for an isolation transformer, a sample wiring diagram, and part number/pricing for one that can be purchased from TigerStop.
Isolation Transformer Specifications:
KVA 0.75 minimum Isolation transformer
(a higher specification is fine, only more costly)
Sample Wiring Diagram:
TigerStop Isolation Transformer Assembly:
Isolation transformer assembly, including enclosure
Part Number: SB7201
List Price: $330.00 (as of 2/2020- please call for current pricing)
What is the Wiring for my End Sensor and Encoder Wires?
What Are Some Common Troubleshooting Steps for My Display Controller?
- Physical Damage – visual inspection
- Non-functional buttons – button test
- Stuck buttons – button test
Solution: Replace Keypad Membrane
- Version 5 part number: CON5KPM (has ABCD buttons under the screen)
- Version 4 part number: SMTKPM (Has a yellow program list button under the screen)
- Physical damage – visual inspection
- Gibberish characters – visual inspection
- Dead pixels (usually rows) – visual inspection
Solution: Replace LCD
- Part number: LCD (please specify your controller version, see keypad replacement steps above to determine which version (4 or 5) of controller you have
- Debris – visual inspection
- Broken pins lodged in connector – visual inspection
Solution: Correct or replace controller (version 4 will require a conversion kit to version 5 electronics)
- Version 5 Part number: CON5
- Version 4 part number: CON5-CONV
How Do I Adjust the Lube Mist System on My TigerSaw 2000?
There are three relevant adjustments for the lube mist system:
- Controls shown in above diagram
- The white coolant hose may be unplugged (push/pull) from the manifold for visual monitoring while adjusting settings
- Pulse Rate: Adjust to about 1 pulse every 1.5 seconds
- Lube amount: approx 3/16″ gap between dial and red knob on end
- Air: Adjust to nearly full
Where are the Fuses on my TigerStop?
External 8A 250v Fast Blow Fuses Location:
There are two 8A 250v fuses in a tray on the bottom of the AC power input module as shown. On some versions of the AMP6 (green circuit board) there is also a spare 8A fuse on the inside of the amplifier on the circuit board (see next photo).
8A Fuse Specifications:
8A 250v Fast Blow
5mm x 20mm
TigerStop Part Number: J3088
Internal 1A 250v Fast Blow Fuse locations:
*Please see “What fuses do I need for my TigerStop Product?” FAQ for more information on fuses and how to obtain replacement fuses
How Do I Square the Blade on My TigerSaw?
- Disconnect the saw from power
- Install the shipped saw blade
- Carefully raise the saw blade using the air override, watch for interference as the saw blade raises
- Check the square of the saw blade to the back fences and to the saw top
Adjust the square of the saw blade to the back fences
- Loosen the rear mounting nut holding the tombstone to the Saw Top
- TAKE CAUTION NOT TO DROP THE NUT TOO LOW
- Adjust the side set screw and force the motor as needed to move the blade into square
- Tighten the rear nut
Adjust the square of the saw blade to the saw top
- Loose the tombstone mount nuts very slightly
- TAKE CAUTION NOT TO DROP THE NUT TOO LOW
- Adjust the set screws in the tombstone mount facing toward the saw to adjust square to the saw top
- Tighten the mounting nuts
- Note: multiple adjustments may be necessary as the assembly tends to swing toward one side as the nuts are loosened
Manuals + Downloads
Enable Your Machine
To power up a brand new machine, you will need an enable code. To receive one, please scroll down and fill out the Warranty Registration form in the next section. You will need to know your machine’s serial number to do so. Watch the below video to locate your serial number.
Your enable code will be e-mailed to you by the Customer Service Department during business hours Monday-Friday 6am-4pm PST. Your machine’s warranty begins on the date that you receive your enable code.
Your machine warranty begins on the date that you receive your enable code. To receive an enable code, please fill out the below form and click the submit button at the bottom.
TigerStop’s customer service department will verify your form and email you your enable code during business hours Monday-Friday 6am-4pm PST.