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Troubleshooting + FAQ
How Do I Setup a Replacement Tablet for my Machine?
Installing a Replacement Tablet
If you have to replace the surface pro tablet on your machine and did not purchase it directly from Tigerstop there are a few different steps needed to get back and running. If you did purchase the replacement directly from Tigerstop, you do not need to re-download everything and you can skip to the end of this document.
There are three main items we need to install to get back and running
Tigertouch download (https://www.tigerstop.com/?s=tigertouch+setup)
This link will take you to a search page where you can download the latest version of Tigertouch. You will want to download the full setup version (if you were previously running on Tigertouch 1.x, you will need to contact Tigerstop customer support).
- First thing we’ll want to do after starting our download above is create an empty folder on the desktop, call it what you want, something like “Tigertouch Database” works fine.
- Now, we’ll go to our freshly downloaded Tigertouch Full Setup file, extract it and run the installer.
- Once the installer initializes, it will eventually get to a screen that looks like the following:
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- When we arrive at this screen, hit browse and navigate to our freshly created “Tigertouch Database” folder from step 1
- After selecting your folder, hit Ok to continue in the installation process- The first page that pops up is License Terms, check the box that says I accept the license terms and click next- Hit next on the Microsoft updates page- Let the installer continue until it gets to Feature Selection. Make sure Database Engine Services and SQL Client Connectivity SDK are checked and hit next
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- On the instance configuration page, ensure the named instance is SQLEXPRESS and click next
- On the server configuration click Next
- Next is the user configuration (see image below):
- We are adding admin privileges for the database to windows user accounts here. It defaults to the current user account, but if you need to add in other user accounts, do so here.
- Once you are finished with adding users, click Next
- The SQL Server installer will now continue until it is completed. Once it has finished, hit close in the database installation window, then the Tigertouch installation should finish itself
- Close out of the Tigertouch Installer
Tigerlink 6 Install (https://www.tigerstop.com/?s=tigerlink+Download)
This link above takes you to our download section where you can download the latest version of Tigerlink 6.
- Once downloaded, navigate to where it was downloaded, extract it and run the installer
- Once the install has been completed, it will automatically launch. It will try to connect to a Tigerstop, which is not needed on a tablet, so we will close out of the box that is asking us to configure a Lantronix device, then bring up the Tigerlink 6 user interface, which lives in the system tray.
- Once you have the Tigerlink 6 user interface window open, we’ll want to make sure auto-connect is unchecked as well as CSV output only
- Once you have ensured both boxes are unchecked, restart Tigerlink 6
SeaCom USB-to-Serial RS232 Adapter Drivers (https://www.sealevel.com/support/software-seacom-windows/)
This is the drivers so the usb-to-serial adapter is recognized. On this page you’ll scroll down until you see
Download this file and install it.
You should now be able to connect to your Tigerstop again.
Setting Tigerlink 6 up for your cut lists again
*The below only applies is you were doing your conversions to .tiger files at the tablet itself, if the conversions were done elsewhere, these steps do not apply.
Scenario 1 (if you still have access to files off the old tablet):
- If you do have access to the old tablet still, you’ll want to grab your configuration file called CutListLinks from the old tablet and replace the default one on your new tablet.
- To find this file, in the windows search bar type in %appdata% and hit enter
- This takes you to the appdata/roaming folder, inside here is a folder for Tigerlink 6
- Inside there is the file called CutListLinks.xml. Grab a copy of this and then place it in the same location on the new tablet, then restart Tigerlink 6.
Scenario 2 (if you do not have access to files off the old tablet):
- If you don’t have any access to the files off the old tablet, you will need to work with Tigerstop customer service to get your configuration file re-created or you can watch this video and attempt to do so yourself.
- https://www.youtube.com/watch?v=ihA2SDOv2nA
If you have any questions on any of this, contact TigerStop’s service team at service@tigerstop.com or 360-448-6102
What is the Safety Chain?
The safety chain is as the name indicates, a full chain of components that must be satisfied for safety purposes in order for the machine to power on and operate.
A safety chain is an integral part of both the Advanced Interconnect Kit (AIK) as well as the fully automated TigerSaw systems.
Safety chain on TigerSaw:
- Please also see our section on “What Do All the Lights on the Front of my TigerSaw Mean?“
- Safety Chain Components:
- Air: You must have proper PSI into your system in order for the air portion of the safety chain to be satisfied, please see the pressure regulator on the side of the saw to check your current PSI
- Lube Mist (TigerSaw2000 only): If you have a lube mist system, you must have enough lubricant in the reservoir tank. Operating without enough lubricant in the system can lead to faster wear on the blades/machines and is potentially unsafe.
- Safety Trip Line: If your safety trip line has been tripped and not properly reset, you will not be able to turn on the system.
- Emergency Stop Button: You can press this button to kill power to the saw and positioner. It must be reset before power can be restored to the system.
- Other safety chain components: There are two to three (depends on setup) other possible elements that factor into the safety chain that don’t impact the light on the front:
- Please note: With both guard/blade door, there is a lockout period of 6 seconds after turning the saw off before you can open these, or you risk damaging the key/latch. It is also recommended to trip the estop or safety line before opening for the same reasons as above.
- Guard Door Latch – This is one of the most common reasons people run into on why their saw will not turn on. If you do not have the key properly aligned to go inside the latch, your saw will not turn on. For testing purposes only, if you believe this may be your issue, you can unmount the key and place it directly into the latch and see if your saw turns on. **NOTE: THIS PART IS ONLY FOR TROUBLESHOOTING, YOU MUST CORRECT THIS IN ORDER TO SAFELY RUN YOUR SAW**
- Blade Door Latch – Less common an issue than the guard door latch, but same scenario.
- Light Curtain: – Most systems do not have this, but if you have an actual light curtain, the system will not operate unless the light curtain is satisfied.
- Please note: With both guard/blade door, there is a lockout period of 6 seconds after turning the saw off before you can open these, or you risk damaging the key/latch. It is also recommended to trip the estop or safety line before opening for the same reasons as above.
Safety Chain on an Advanced Interconnect Kit (AIK) System:
- Safety Trip Line: If your safety trip line has been tripped and not properly reset, you will not be able to turn on the system.
- Emergency Stop Button: You can press this button to kill power to the saw and positioner. It must be reset before power can be restored to the system.
- For certain AIK systems, if you have tripped one component, you may need to trip both, reset both, then hit a reset button on the AIK box itself
What Do All the Lights on the Front of my TigerSaw Mean?
What are all these lights on my TigerSaw and what is their purpose?
*Please note, this picture is of a TigerSaw 2000, if you have a TigerSaw 1000, you will not have the lube mist light on your system
- First let’s start with the white Power On button on the bottom left. This is simply just telling us if the main power switch is on and we are receiving power to the system.
- Emergency Stop – The big red button emergency stop button will kill power to the saw blade portion and Tigerstop portion. This must be reset before operation can continue
- Next, the bottom row of green lights, from left to right
- Saw – This will only turn on if the saw is actually on and spinning
- Air – This will only turn on if you have proper air pressure going into the system (check air regulator on right side of saw system to ensure proper PSI)
- Lube (TigerSaw 2000) – This light only turns on if you have enough lubricant in your tank. Operating without enough lubrication can be dangerous and potentially shorten the lifespan of your blades/machine
- Safety Chain – One of the most important components of the system is our safety chain. We need all of our safety components in their proper states for the machine to be safe to run. Components of the safety chain are:
- Air
- Lube (TigerSaw 2000 only)
- Safety Trip Line
- Emergency Stop
- If all of these are not satisfied, your saw will not start
- Safety Chain – Special Mentions: There are two to three (depends on setup) other possible elements that factor into the safety chain that don’t impact the light on the front:
- Please note: With both guard/blade door, there is a lockout period of 6 seconds after turning the saw off before you can open these, or you risk damaging the key/latch. For the blade door, you must also either trip the safety line or emergency stop before opening this up as well.
- Guard Door Latch – This is one of the most common reasons people run into on why their saw will not turn on. If you do not have the key properly aligned to go inside the latch, your saw will not turn on. For testing purposes only, if you believe this may be your issue, you can unmount the key and place it directly into the latch and see if your saw turns on. **NOTE: THIS PART IS ONLY FOR TROUBLESHOOTING, YOU MUST CORRECT THIS IN ORDER TO SAFELY RUN YOUR SAW**
- Blade Door Latch – Less common an issue than the guard door latch, but same scenario.
- Light Curtain: – Most systems do not have this, but if you have an actual light curtain, the system will not operate unless the light curtain is satisfied.
- Please note: With both guard/blade door, there is a lockout period of 6 seconds after turning the saw off before you can open these, or you risk damaging the key/latch. For the blade door, you must also either trip the safety line or emergency stop before opening this up as well.
- Lastly, we have the green and red on/off buttons for the saw blade portion and TigerStop portion.
Why Won't my TigerSaw Turn On?
There are a few different reasons why your TigerSaw may not be turning on. We’ll cover a few of the most common ones that we can check safely. Beyond that, it is recommended to speak to Technical Support before attempting anything deeper.
For additional information on these, please see our pages on “What is the Safety Chain?” and “What Do all the Lights on the Front of my TigerSaw Mean?”
Safety Key and Latch:
- By far, the most common reason your TigerSaw blade isn’t turning on is due to the latch and key safety interlock inside the sliding guard door not being properly positioned.
- If the key is not perfectly lined up to go inside the latch, it will not satisfy the safety chain, and the saw blade will not spin.
- For testing purposes only, if you believe this may be your issue, you can unmount the key and place it directly into the latch and see if your saw turns on. **NOTE: THIS PART IS ONLY FOR TROUBLESHOOTING, YOU MUST CORRECT THIS IN ORDER TO SAFELY RUN YOUR SAW**
- There is also a similar setup on the blade access door. It is less common of an issue, just due to the nature of how often each door is opened.
- PLEASE NOTE: There is a 6 second lockout timer between turning the blade off and being able to open either of these doors. Additionally for the blade access door, you must either trip the safety trip line or the emergency stop button before attempting to open.
- If you do not follow this lockout procedure, you will damage your key and latch system!
Safety Chain:
In addition to the interlock key/latches mentioned above, the following are also components of the safety chain that must be satisfied before being able to turn the saw blade on
- Air: You must have proper PSI into your system in order for the air portion of the safety chain to be satisfied, please see the pressure regulator on the side of the saw to check your current PSI
- Lube Mist (TigerSaw2000 only): If you have a lube mist system, you must have enough lubricant in the reservoir tank. Operating without enough lubricant in the system can lead to faster wear on the blades/machines and is potentially unsafe.
- Safety Trip Line: If your safety trip line has been tripped and not properly reset, you will not be able to turn on the system.
- Emergency Stop Button: You can press this button to kill power to the saw and positioner. It must be reset before power can be restored to the system.
Light Curtain:
- Light Curtain: Some systems may have a physical light curtain. This also needs to be properly satisfied for operation.
If you have checked all of these and are still not able to power the saw on, please contact TigerStop Technical Support
What is the Tool IK Setting Responsible for in TigerTouch?
In TigerTouch, we have a setting under Options > Amp SysInfo
- In here we have a setting for Tool IK
- This setting corresponds to the interconnect kit you are using on your system
- 0 is for None, as in you’re not using any interconnect kit
- 1 is for Standard, for if you’re using a standard interconnect kit
- 2 is for Advanced, you must be using an advanced interconnect kit and your system be properly enabled for this
- 3 is for Full-Auto, you must be using an advanced interconnect kit and your system be properly enabled for this
- This setting corresponds to the interconnect kit you are using on your system
Enable Your Machine
To power up a brand new machine, you will need an enable code. To receive one, please scroll down and fill out the Warranty Registration Form in the next section. You will need to know your machine’s serial number to do so. Watch the below video to locate your serial number.
Your enable code will be e-mailed to you by the Customer Service Department during business hours Monday-Friday 6am-4pm PST. Your machine’s warranty begins on the date that you receive your enable code.
Warranty Registration
Your machine warranty begins on the date that you receive your enable code. To receive an enable code, please fill out the below form and click the submit button at the bottom.
TigerStop’s customer service department will verify your form and email you your enable code during business hours Monday-Friday 6am-4pm PST.