Service Center - TigerStop

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Phone: +1 (360) 448 6102

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Phone: +1 (360) 254 0661 ext 2

TigerStop Headquarters

Phone: +1 (360) 254-0661

 

 

 

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    How To Videos

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    How To Calibrate Your TigerStop

    Learn how to calibrate your TigerStop. This video is applicable...

    How To Use Backboard Optimization

    The Backboard Optimization process could save your business an incredible...

    How to Power Up SawGear For First Time

    Powering up your SawGear for the first time is fairly...

    How To Access TigerStop's Menus

    Learn how to navigate all of your TigerStop's menus in...

    How To Use SawGear's Crown+MiterPro Software

    Using SawGear's built in Crown+MiterPro software allows you to cut...

    Parts Store

    We’ve got you covered. There’s no excuse to be down. Shop TigerStop’s online parts store and keep your machinery running like new.

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    Troubleshooting + FAQ

    How Do I Configure My Tigerstop for the Groschopp Replacement Motor?

    Configuring Your Tigerstop for a Replacement MOT2 (Groschopp Motor Only)

    The purpose of this article is to assist with configuring a replacement MOT2 for a regular Tigerstop if replacing it with a Groschopp Motor.

    Groschopp Motor Label

     

    This motor requires a few different settings than previous defaults, so in this article, we’ll cover the necessary changes. Fortunately these are pretty easy to change around

     

    Motor Type Setting:

    The first thing we’ll want to do is change your motor type setting. The two motor type setting options used for this motor will be Rev Drv and Rev Enc

    • If your motor type was originally set to Standard, change motor type to Rev Drv
    • If your motor type was originally set to Rev All, change motor type to Rev Enc
    • If your motor type was originally set to Rev Enc, change motor type to Rev Drv

    To Access Motor Settings:

    • When the screen comes up to run the home routine, press the red stop button on the keypad to bypass it. Older versions may require you to attempt to run the home routine, then press stop
    • From here press:
      • D for Show, A for Menu, followed by password and =      (Click here if you’re not sure what your password is)
      • Once inside the menus, scroll left once via the blue arrow keys at the top, then press A for Debug
      • Once inside the Debug Menu, scroll left once and you should see “Debug Mode is: Off”
        • Press the C button, this time for the password, type in 81980 and =
        • Press C again and Debug mode should now be cycled to On
      • Once debug mode is on, press the orange cancel button to return to the menus. Scroll until you see C for SysInfo as an option and press C to go inside the System Info menu
      • Scroll via the blue arrow keys until you see Motor Type
        • Press the C button to cycle through the different motor type options
        • Once you have the desired motor type setting, press D for Done
        • Cycle power and try to home the unit now.

    **After cycling power, if it tries to home in the opposite direction than required, change to the other motor type setting. Again, the only two motor type settings to be used with this motor are: Rev Drv and Rev Enc

     

    Scale Setting:

    Next, we’ll want to adjust your scale setting. In the past, the default scale has been 2.36205 and you make adjustments from there. The new default scale for this motor will be 3.16715 and you’ll make adjustments from there. Please see our page on how to adjust scale:
    https://www.tigerstop.com/faqs/how-do-i-scale-my-tigerstop/

    Why Won't my TigerSaw Turn On?

    There are a few different reasons why your TigerSaw may not be turning on. We’ll cover a few of the most common ones that we can check safely. Beyond that, it is recommended to speak to Technical Support before attempting anything deeper.

     

    For additional information on these, please see our pages on “What is the Safety Chain?” and “What Do all the Lights on the Front of my TigerSaw Mean?

     

    Safety Key and Latch:

    • By far, the most common reason your TigerSaw blade isn’t turning on is due to the latch and key safety interlock inside the sliding guard door not being properly positioned.
      • If the key is not perfectly lined up to go inside the latch, it will not satisfy the safety chain, and the saw blade will not spin.
      • For testing purposes only, if you believe this may be your issue, you can unmount the key and place it directly into the latch and see if your saw turns on. **NOTE: THIS PART IS ONLY FOR TROUBLESHOOTING, YOU MUST CORRECT THIS IN ORDER TO SAFELY RUN YOUR SAW**
    • There is also a similar setup on the blade access door. It is less common of an issue, just due to the nature of how often each door is opened.
    • PLEASE NOTE: There is a 6 second lockout timer between turning the blade off and being able to open either of these doors. Additionally for the blade access door, you must either trip the safety trip line or the emergency stop button before attempting to open.
      • If you do not follow this lockout procedure, you will damage your key and latch system!

    Safety Chain:

    In addition to the interlock key/latches mentioned above, the following are also components of the safety chain that must be satisfied before being able to turn the saw blade on

    • Air: You must have proper PSI into your system in order for the air portion of the safety chain to be satisfied, please see the pressure regulator on the side of the saw to check your current PSI
    • Lube Mist (TigerSaw2000 only): If you have a lube mist system, you must have enough lubricant in the reservoir tank. Operating without enough lubricant in the system can lead to faster wear on the blades/machines and is potentially unsafe.
    • Safety Trip Line: If your safety trip line has been tripped and not properly reset, you will not be able to turn on the system.
    • Emergency Stop Button: You can press this button to kill power to the saw and positioner. It must be reset before power can be restored to the system.

    Light Curtain:

    • Light Curtain: Some systems may have a physical light curtain. This also needs to be properly satisfied for operation.

     

    If you have checked all of these and are still not able to power the saw on, please contact TigerStop Technical Support

    What is the Safety Chain?

    The safety chain is as the name indicates, a full chain of components that must be satisfied for safety purposes in order for the machine to power on and operate.

    A safety chain is an integral part of both the Advanced Interconnect Kit (AIK) as well as the fully automated TigerSaw systems.

     

    Safety chain on TigerSaw:

    • Please also see our section on “What Do All the Lights on the Front of my TigerSaw Mean?
    • Safety Chain Components:
      • Air: You must have proper PSI into your system in order for the air portion of the safety chain to be satisfied, please see the pressure regulator on the side of the saw to check your current PSI
      • Lube Mist (TigerSaw2000 only): If you have a lube mist system, you must have enough lubricant in the reservoir tank. Operating without enough lubricant in the system can lead to faster wear on the blades/machines and is potentially unsafe.
      • Safety Trip Line: If your safety trip line has been tripped and not properly reset, you will not be able to turn on the system.
      • Emergency Stop Button: You can press this button to kill power to the saw and positioner. It must be reset before power can be restored to the system.

     

    • Other safety chain components: There are two to three (depends on setup) other possible elements that factor into the safety chain that don’t impact the light on the front:
      • Please note: With both guard/blade door, there is a lockout period of 6 seconds after turning the saw off before you can open these, or you risk damaging the key/latch. It is also recommended to trip the estop or safety line before opening for the same reasons as above.
        • Guard Door Latch – This is one of the most common reasons people run into on why their saw will not turn on. If you do not have the key properly aligned to go inside the latch, your saw will not turn on. For testing purposes only, if you believe this may be your issue, you can unmount the key and place it directly into the latch and see if your saw turns on. **NOTE: THIS PART IS ONLY FOR TROUBLESHOOTING, YOU MUST CORRECT THIS IN ORDER TO SAFELY RUN YOUR SAW**
        • Blade Door Latch – Less common an issue than the guard door latch, but same scenario.
      • Light Curtain: – Most systems do not have this, but if you have an actual light curtain, the system will not operate unless the light curtain is satisfied.

    Safety Chain on an Advanced Interconnect Kit (AIK) System:

    • Safety Trip Line: If your safety trip line has been tripped and not properly reset, you will not be able to turn on the system.
    • Emergency Stop Button: You can press this button to kill power to the saw and positioner. It must be reset before power can be restored to the system.
    • For certain AIK systems, if you have tripped one component, you may need to trip both, reset both, then hit a reset button on the AIK box itself
    How Do I Check My Firmware Versions?

    Why does firmware versions matter?

    • Controller and amplifiers come in pairs. Each are programmed with a specific firmware version. Over time, newer firmware versions have been released and if your firmware versions are too far apart, you may run into unexpected issues, such as settings being lost upon a power cycle

     

    How would I have differing firmware versions?

    • The most common reason we see people with mis-matching firmware is that they have multiple Tigerstops in the facility from various ages and parts end up getting swapped between machines

     

    How do I check my firmware versions to see if this is the case?

    • From the main screen press:
      • D for Show
      • A for Menu, followed by your password and =
      • Scroll right once
      • C for SysInfo
      • Scroll right once
      • Press OK on the page that says SW Vers
      • You will then see:
        • Con5.xx
        • Amp5.xx
        • You may also have a line for your IO panel, if so, record that as well
          • If they are different, record those values and contact technical support for further advice
    What is the Tool IK Setting Responsible for in TigerTouch?

    In TigerTouch, we have a setting under Options > Amp SysInfo

    • In here we have a setting for Tool IK
      • This setting corresponds to the interconnect kit you are using on your system
        • 0 is for None, as in you’re not using any interconnect kit
        • 1 is for Standard, for if you’re using a standard interconnect kit
        • 2 is for Advanced, you must be using an advanced interconnect kit and your system be properly enabled for this
        • 3 is for Full-Auto, you must be using an advanced interconnect kit and your system be properly enabled for this
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    Manuals + Downloads

    Enable Your Machine

    To power up a brand new machine, you will need an enable code. To receive one, please scroll down and fill out the Warranty Registration Form in the next section. You will need to know your machine’s serial number to do so. Watch the below video to locate your serial number.

    Your enable code will be e-mailed to you by the Customer Service Department during business hours Monday-Friday 6am-4pm PST. Your machine’s warranty begins on the date that you receive your enable code.

    Warranty Registration

    Your machine warranty begins on the date that you receive your enable code. To receive an enable code, please fill out the below form and click the submit button at the bottom.

    TigerStop’s customer service department will verify your form and email you your enable code during business hours Monday-Friday 6am-4pm PST.






    • Each TigerStop, LLC product is warranted against defects in material and workmanship for a period of twelve (12) months from the date the product is enabled or the equivalent of 2080 hours of production use, whichever shall first occur. In the event that a product is not enabled within thirty six (36) months from shipment date the warranty shall lapse. If a product is enabled before thirty six months (36) and after thirty (30) months, the warranty shall be in effect until thirty six (36) months from shipment date.

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