TigerStop's Online Service Center

How do I get an Enable Code?

To get an enable code fill out the Warranty Registration Form. It is located in the Service section of the website and can be submitted online. If you are having difficulties doing so online, please copy and paste your answers into an email addressed to service@tigerstop.com. You may also call TigerStop’s Service Department +1 (360) 448 6102.

You will need to obtain and enter an enable code before you can start using your new TigerStop machine. Your enable code is associated with your machine’s serial number. To find your serial number watch the below video.

Why Won't my TigerSaw Turn On?

There are a few different reasons why your TigerSaw may not be turning on. We’ll cover a few of the most common ones that we can check safely. Beyond that, it is recommended to speak to Technical Support before attempting anything deeper.

For additional information on these, please see our pages on “What is the Safety Chain?” and “What Do all the Lights on the Front of my TigerSaw Mean?”

Safety Key and Latch:

• By far, the most common reason your TigerSaw blade isn’t turning on is due to the latch and key safety interlock inside the sliding guard door not being properly positioned.
  • If the key is not perfectly lined up to go inside the latch, it will not satisfy the safety chain, and the saw blade will not spin.
  • For testing purposes only, if you believe this may be your issue, you can unmount the key and place it directly into the latch and see if your saw turns on. **NOTE: THIS PART IS ONLY FOR TROUBLESHOOTING, YOU MUST CORRECT THIS IN ORDER TO SAFELY RUN YOUR SAW**
• There is also a similar setup on the blade access door. It is less common of an issue, just due to the nature of how often each door is opened.
• PLEASE NOTE: There is a 6 second lockout timer between turning the blade off and being able to open either of these doors. Additionally for the blade access door, you must either trip the safety trip line or the emergency stop button before attempting to open.
  • If you do not follow this lockout procedure, you will damage your key and latch system!

Safety Chain:

In addition to the interlock key/latches mentioned above, the following are also components of the safety chain that must be satisfied before being able to turn the saw blade on

• Air: You must have proper PSI into your system in order for the air portion of the safety chain to be satisfied, please see the pressure regulator on the side of the saw to check your current PSI
• Lube Mist (TigerSaw2000 only): If you have a lube mist system, you must have enough lubricant in the reservoir tank. Operating without enough lubricant in the system can lead to faster wear on the blades/machines and is potentially unsafe.
• Safety Trip Line: If your safety trip line has been tripped and not properly reset, you will not be able to turn on the system.
• Emergency Stop Button: You can press this button to kill power to the saw and positioner. It must be reset before power can be restored to the system.

Light Curtain:

• Light Curtain: Some systems may have a physical light curtain. This also needs to be properly satisfied for operation.

If you have checked all of these and are still not able to power the saw on, please contact TigerStop Technical Support

What Do All the Lights on the Front of my TigerSaw Mean?

What are all these lights on my TigerSaw and what is their purpose?

*Please note, this picture is of a TigerSaw 2000, if you have a TigerSaw 1000, you will not have the lube mist light on your system

• First let’s start with the white Power On button on the bottom left. This is simply just telling us if the main power switch is on and we are receiving power to the system.
• Emergency Stop – The big red button emergency stop button will kill power to the saw blade portion and Tigerstop portion. This must be reset before operation can continue
• Next, the bottom row of green lights, from left to right
  • Saw – This will only turn on if the saw is actually on and spinning
  • Air – This will only turn on if you have proper air pressure going into the system (check air regulator on right side of saw system to ensure proper PSI)
  • Lube (TigerSaw 2000) – This light only turns on if you have enough lubricant in your tank. Operating without enough lubrication can be dangerous and potentially shorten the lifespan of your blades/machine
  • Safety Chain – One of the most important components of the system is our safety chain. We need all of our safety components in their proper states for the machine to be safe to run. Components of the safety chain are:
    • Air
    • Lube (TigerSaw 2000 only)
    • Safety Trip Line
    • Emergency Stop
    • If all of these are not satisfied, your saw will not start
  • Safety Chain – Special Mentions: There are two to three (depends on setup) other possible elements that factor into the safety chain that don’t impact the light on the front:
    • Please note: With both guard/blade door, there is a lockout period of 6 seconds after turning the saw off before you can open these, or you risk damaging the key/latch. For the blade door, you must also either trip the safety line or emergency stop before opening this up as well.
      • Guard Door Latch – This is one of the most common reasons people run into on why their saw will not turn on. If you do not have the key properly aligned to go inside the latch, your saw will not turn on. For testing purposes only, if you believe this may be your issue, you can unmount the key and place it directly into the latch and see if your saw turns on. **NOTE: THIS PART IS ONLY FOR TROUBLESHOOTING, YOU MUST CORRECT THIS IN ORDER TO SAFELY RUN YOUR SAW**
      • Blade Door Latch – Less common an issue than the guard door latch, but same scenario.
    • Light Curtain: – Most systems do not have this, but if you have an actual light curtain, the system will not operate unless the light curtain is satisfied.
• Lastly, we have the green and red on/off buttons for the saw blade portion and TigerStop portion.

What is the Safety Chain?

The safety chain is as the name indicates, a full chain of components that must be satisfied for safety purposes in order for the machine to power on and operate.

A safety chain is an integral part of both the Advanced Interconnect Kit (AIK) as well as the fully automated TigerSaw systems.

Safety chain on TigerSaw:

• Please also see our section on “What Do All the Lights on the Front of my TigerSaw Mean?“
• Safety Chain Components:
  • Air: You must have proper PSI into your system in order for the air portion of the safety chain to be satisfied, please see the pressure regulator on the side of the saw to check your current PSI
  • Lube Mist (TigerSaw2000 only): If you have a lube mist system, you must have enough lubricant in the reservoir tank. Operating without enough lubricant in the system can lead to faster wear on the blades/machines and is potentially unsafe.
  • Safety Trip Line: If your safety trip line has been tripped and not properly reset, you will not be able to turn on the system.
  • Emergency Stop Button: You can press this button to kill power to the saw and positioner. It must be reset before power can be restored to the system.

• Other safety chain components: There are two to three (depends on setup) other possible elements that factor into the safety chain that don’t impact the light on the front:
  • Please note: With both guard/blade door, there is a lockout period of 6 seconds after turning the saw off before you can open these, or you risk damaging the key/latch. It is also recommended to trip the estop or safety line before opening for the same reasons as above.
    • Guard Door Latch – This is one of the most common reasons people run into on why their saw will not turn on. If you do not have the key properly aligned to go inside the latch, your saw will not turn on. For testing purposes only, if you believe this may be your issue, you can unmount the key and place it directly into the latch and see if your saw turns on. **NOTE: THIS PART IS ONLY FOR TROUBLESHOOTING, YOU MUST CORRECT THIS IN ORDER TO SAFELY RUN YOUR SAW**
    • Blade Door Latch – Less common an issue than the guard door latch, but same scenario.
  • Light Curtain: – Most systems do not have this, but if you have an actual light curtain, the system will not operate unless the light curtain is satisfied.

Safety Chain on an Advanced Interconnect Kit (AIK) System:

• Safety Trip Line: If your safety trip line has been tripped and not properly reset, you will not be able to turn on the system.
• Emergency Stop Button: You can press this button to kill power to the saw and positioner. It must be reset before power can be restored to the system.
• For certain AIK systems, if you have tripped one component, you may need to trip both, reset both, then hit a reset button on the AIK box itself

How Do I Create Custom Buttons in TigerTouch?

You can create custom buttons in TigerTouch.

These buttons can be used to either:

• Move to a position – For example, if you have a common position you continually move to
• Add and Move – You can add a value and then move by that value
  • For example, if we’re currently at 50 and set a value of 10 for Add and Move. It will move to 60 inches after we press our button
  • This can be a positive or negative value to dictate which direction to move
  • Does not factor in kerf
• Apply Offset – You can quickly offset your calibration in the positive or negative direction. To remove any offsets, hit the clear button
• Apply Increment – You can program a button to increment by a specific value each time
  • Can be positive or negative
  • This factors in your kerf for every movement

How to Program Custom Buttons in TigerTouch:

• First we must launch TigerTouch as an Administrator

• After the software has finished loading, along the top row, select Move
• After selecting move, you’ll want to look for and click one of the little circles near the bottom of the page

• Now you should have a blank page where you can start creating your buttons
  • Right click on an empty button and you’ll be presented with the following menu options. Here you can choose the name of the button, color of the button the type of action as well as the value.
  • You can also browse to an image and have an image for your button icon.
    • Tested image formats: jpg and png
    • YOU MUST NAVIGATE TO A VALID IMAGE FILE OR YOU WILL CRASH

• Here is an example of some created buttons. Once created, simply press them to perform the programmed action

Why Won't TigerTouch Find or Connect to my TigerStop?

There are multiple possibilities for why TigerTouch may not find your TigerStop. We’ll cover most of the causes and how to troubleshoot them

Enable Code:

• If you have never connected the two, is your machine properly enabled for TigerTouch?
  • See the following page on finding your current enable code, and send it over to TigerStop Technical support at service@tigerstop.com to verify that it is properly enabled. Please see our page on how to find your existing enable code.

Tigerlink 6 Stealing Communication Port:

• This is by far the most common cause of TigerTouch not finding your TigerStop. Start by bringing up the Tigerlink 6 UI screen via double clicking the Tigerlink icon in your system tray

• Once the UI is up in front of you, we’re checking for two things:
  • First is if you see a serial number under the Devices drop down menu
  • Second is if auto-connect is checked.
  • We do not want either of these things! TigerLink can connect directly to a Tigerstop, but since you’re using TigerTouch, we do not want Tigerlink 6 to connect as the machine has only one communication port

• If you see a serial number in devices or auto-connect is checked, uncheck auto-connect and restart Tigerlink 6.
• Now Tigerlink 6 should no longer be stealing our port, try to launch TigerTouch

Trying to launch TigerTouch while the TigerStop is moving:

• If you try to launch TigerTouch while the machine is moving, it will fail to detect a machine.
  • The reasoning for this is the Tigerstop is sending information as it moves, and if it’s currently sending information out, it can’t establish the proper connection with TigerTouch.
• Wait until the TigerStop is no longer moving and is fully at rest and try to re-launch TigerTouch

Physical connection not being seen:

• To confirm this, we’ll want to launch Device Manager
  • In the windows search bar, type in Device Manager and hit enter
  • Once device manager is open, look for something that says Ports (COM & LPT) and expand it

• Once expanded, you’re looking for your usb-to-serial adapter to appear here. The default we include with a tablet package is the SeaLink RS232
• If you do not see Ports (COM & LPT) at all, or you don’t see your usb-to-serial adapter:
  • If this was previously working, try moving the adapter to a different USB port on the USB hub
  • If this is a replacement tablet going onto an existing machine, you most likely need to download the proper drivers for your usb-to-serial adapter
    • Here is a link to the drivers for the SeaLink RS232 adapter that TigerStop uses

If you’ve tried all of the above and still cannot connect, please reach out to Tigerstop technical support

How Do I Check My Firmware Versions?

Why does firmware versions matter?

• Controller and amplifiers come in pairs. Each are programmed with a specific firmware version. Over time, newer firmware versions have been released and if your firmware versions are too far apart, you may run into unexpected issues, such as settings being lost upon a power cycle

How would I have differing firmware versions?

• The most common reason we see people with mis-matching firmware is that they have multiple Tigerstops in the facility from various ages and parts end up getting swapped between machines

How do I check my firmware versions to see if this is the case?

• From the main screen press:
  • D for Show
  • A for Menu, followed by your password and =
  • Scroll right once
  • C for SysInfo
  • Scroll right once
  • Press OK on the page that says SW Vers
  • You will then see:
    • Con5.xx
    • Amp5.xx
    • You may also have a line for your IO panel, if so, record that as well
      • If they are different, record those values and contact technical support for further advice

What is the Tool IK Setting Responsible for in TigerTouch?

In TigerTouch, we have a setting under Options > Amp SysInfo

• In here we have a setting for Tool IK
  • This setting corresponds to the interconnect kit you are using on your system
    • 0 is for None, as in you’re not using any interconnect kit
    • 1 is for Standard, for if you’re using a standard interconnect kit
    • 2 is for Advanced, you must be using an advanced interconnect kit and your system be properly enabled for this
    • 3 is for Full-Auto, you must be using an advanced interconnect kit and your system be properly enabled for this

How Do I Calibrate my TigerStop?

One of the most important components of accuracy in a TigerStop is being properly calibrated.

Including calibration, there are three major components of accuracy:

• Calibration – Simply put, calibration is telling the TigerStop the distance between your pusher foot and the zero point
• Repeatability – The next biggest component is having repeatable results at one position
• Scale – Lastly, scale is the mathematical factor between rotations of the motor, to linear movement of the carriage

For this section we will cover how to calibrate your machine.

• First you’ll want to move your positioner to a shorter position and make a test cut and measure.
• Next follow the steps below to calibrate your machine:
  • Version 5+:
    • From the main screen press:
      • D for Show
      • A for Menu, followed by password and =
      • A for Setup
      • The first screen here is where we enter in the measurement of our test cut, followed by =
    • Here is a video on how to do this!
  • Version 3.5-4.72:
    • From the main screen press:
      • Program List
      • Space Cal
      • 2
      • You should be a screen that says M4 Dist From Zero
      • Enter in your measurement followed by =

You should now be calibrated, please read the sections on the other major components of accuracy as well if you’re still having issues.

How Do I Find My Serial Number?

How to find your serial number:

Tigerstop:

Stamped into the aluminum beam, opposite the motor, on the front about an inch away from the end cap

SawGear:

Written in pen on the back of the powerhead, also stamped into the aluminum beam on the bottom near one of the pulleys

TigerFence:

Stamped into the aluminum beam, on the front above the motor

TigerCrossCut:

Stamped into the aluminum beam, on the top next to the motor

TigerTurbo:

Stamped into the aluminum beam, on the top next to the inset plate opposite the motor

TigerStop Heavy Duty 2

Stamped into the aluminum beam, on one end

How Do I View or Change My Password?

Default Password:

• The password is set from the factory to the serial number of the machine – try that first
• The serial number is stamped into the machine, see our service bulletin on “Where is My Serial Number?” to help you locate that

Service Password: 81550

• This is a service password that we use (mostly to view or change the password)
• This password will allow you to access the menu system, but will not allow you to change any settings that are double password protected, you will need to know your real password to change these settings.

Viewing or Changing the Password:

Version 4:

• You can change your password by pressing ‘program list’, then ‘space calib’ and then ‘=’
• It will ask for your current password (use ‘81550 and =’) and then you can set a new password. You will need to enter the new password twice

Version 5:

• Enter the options menu
• D-Show > A-Menu > Enter the 81550 password & = > C-Options > R arrow 1 time > Enter 81550 & =
• It will show you the current password, as well as allow you to change it
• To save the change, hit ‘=’ and then “done”

Can I Troubleshoot My Signalling With My I/O Panel?

The I/O panel can be used to conveniently troubleshoot signaling. This applies to systems with an AIK2 and TigerStop Saw Systems.

By watching the LED’s, one can identify issues with signaling. The basic signal flow/order of events in a single TigerStop movement & tool cycle is as follows:

• DM on (safe for TigerStop to move)
• TigerStop moves to position
• SE on (TigerStop initiates tool cycle)
• DM off (as tool cycles)
• TA on (as tool reaches full extension)
• DM on (as tool returns to rest position)
• TigerStop interprets that as a tool cycle & repeats process

Can I use a TigerStop on the left or right side of a tool?

Some TigerStop products are ambidextrous, but are shipped from the factory as a right or left hand machine. To use TigerStop in the opposite direction, follow the instructions in the TigerStop Installation Manual  on page 8 and 16. The Installation Manual is found in the Downloads section of the Service page online under Product & Accessory Installation Manuals.

To see examples of a TigerStop on the left or right side of a tool visit the TigerStop configurator by CLICKING HERE. 

Common Error Codes

The most common error codes you may find are the following:

• FixDM: Saw not safe: This error code means your tool at rest sensor/limit switch is not being properly seen as it should be when the tool is at rest
  • This can be either an issue with how the sensor is mounted, or an issue with the sensor itself.
  • We can check for signaling in our diagnostic mode (see video below on how to use/access boot diagnostics).
    • If you have a physical rocker switch, you can actuate the tool or the switch itself to see if you see DM while in the diagnostic mode.
    • If you have a magnetic sensor for a tool at rest sensor, you can wave a piece of metal in front of the sensor itself.
    • While the tool is at rest, we want to see DM, when the tool is cycling, DM should disappear.

*To access boot diagnostics in version 3.5-4.72, hold down the program list button while powering up instead of the stop button

• XDM: This error message will be present in the top left corner of your screen. This is similar to the above FixDM message. It is related to the tool at rest sensor.
• X: Also referred to as an X-out. You will see this in the top left corner of the screen next to a rotating bar. When this occurs, simply put, it means the Tigerstop encountered something it did not expect and has disabled the drive to protect itself as well as protect you. Depending on the cause, a simple power cycle may put things back to normal.
  • Potential Causes for this:
    • Jamming/crashing
    • Trying to push too much weight
    • Mechanical issues causing the machine to have to work too hard
    • Triggering your tool at rest sensor too rapidly
    • Encoder Issues
    • Motor Issues
    • Amplifier Issues
    • Wrong End Sensor Detected
    • Scale/Speed Values Off
• Min/Max Limit: This error message occurs when you attempt to send the Tigerstop to a position that is outside it’s minimum or maximum allowable range. When you first setup your Tigerstop, you run a routine called Find the End Limits, which teaches the Tigerstop it’s possible range. From there it is based on calibration, so if your calibration is very far off, it will also throw off your min/max limit values.
• NOT SAFE (TigerSaws Only): You may see this error code as FixDM: Saw Not Safe, if so, please see above. If you see only NOT SAFE, this is typically related to either the air pressure, lube mist, or light curtain. Once you have corrected the issue, press the stop button on the green keypad to make the message go away and you can now resume operation.
  • For air pressure – ensure you have proper PSI on the regulator
  • For lube mist – ensure you have enough lubricant in the tank so the bobber floats
  • For light curtain – reset your light curtain.
• Drive Disabled: If you see this on your TigerTouch screen, it is most likely related to one of the other issues listed above, please check the green keypad screen to see if you see any of the above messages.
• Home Err Stg or HES (version 3.5-4.72 only): An error message of Home Err Stg or HES will have various numbers 1-5 at the end, but they all represent the same issue. An error during the home routine. There are really only 4 culprits with this error message type.
  • End Sensor Issues – See above on using boot diagnostics to test end sensors, you will have to push carriage by hand
  • Encoder Issues – Also reference above video on using boot diagnostics. Note, the encoder values are reversed in Version 4 vs Version 5. In version 3.5-4.72, the encoder values should grow in the negative direction as you move towards the far end, and positive as you move towards the tool
  • Motor Issues – Click here to go to our page on running a motor test
  • Amplifier Issues – We don’t have a test specifically for this, it’s a matter of ruling everything else out, feel free to call Tigerstop Technical Support for assistance at this point

How Do I Find my Current Enable Code?

If you wish to see what your machine is currently enabled for, you may locate the existing enable code and serial number from the system and reach out to service@tigerstop.com and we can provide you with that information.

To find your current enable code:

Version 5:

• From the main screen press:
  • D for Show
  • A for Menu, followed by password and =
  • Scroll right once
  • C for SysInfo
  • Press OK on the first screen, which says, SN & EC
  • Here you will find your serial number and enable code

Version 4:

• From the main screen press:
  • 4+1+0 all at the same time (4, 1, 0 all at once)
  • Enter password and =
  • Press 6 for SN
  • Here you will find your current serial number and enable code

Cómo Escalar un SawGear?

El Paso Uno:

• Desconecte el SawGear
• Enchufe de nuevo a SawGear

El Paso Dos:

• Presione la tecla de encendido, luego presione el botón de calibrar 2 veces

El Paso Tres:

• Ahora verá el Flash de duración de trabajo en la pantalla y luego mostrará un número

El Paso Cuatro:

• Si los cortes largos son demasiado largos, disminuya la longitud de trabajo en 0.03 pulgadas (0.76 mm). Si los cortes son cortos, aumente la longitud de trabajo en 0.03 pulgadas (0.76 mm)

Ejemplo:

• Nuestro corte largo es 1 mm demasiado largo, así que voy a agregar 0,76 mm a mi longitud de trabajo
• Presione Start para guardar el nuevo número

Do you ship worldwide?

Yes, TigerStop can ship anywhere in the world from our Vancouver, Washington factory or our Wierden, Netherlands factory.

How Can I Test My Air Solenoids?

LED Check:

• SIK: When the TigerStop is at rest, the LED should be on, indicating the the solenoid is activated and air is allowed to pass
• AIK: When the SE signal is activated the LED should be on, indicating the the solenoid is activated and air is allowed to pass

Manual Override Button:

• There is a manual override switch on the solenoid. It is a blue button that can be pressed with a pointy implement such as a ball point pen.Pressing this button should activate the solenoid, illuminated the LED and allowing air to pass

Battery Test:

• Connect the black and red wires to an 12v – 18v battery (such as a drill battery) This should activate the solenoid, illuminating the LED and allowing air to pas

How Do I Adjust My SPC?

Stationary Foot Adjustment:

• Looking at the red circles above you will find a total of four set screws and two main bolts that hold down the block
• Loosen the two bolts in the larger holes which will allow for the block to slide slightly back and forth. You will want to leave this loose until the moving foot has also been loosened. You will also want to remove both jaws prior to alignment as we need the bare feet to be aligned
• When the desired alignment has been achieved you can gently tighten the bolts and then adjust the four set screws located in the smaller holes for finer adjustments
• Finally tighten the bolts down fully to prevent any further movement of the foot

Moving Foot Adjustment:

• Start by removing the sticker over the two bolts that hold the display down to the moving base

•  Remove the two bolts being very careful not to let the screen fall. These bolts are the only things holding it in place. Carefully lay the screen to the side and look at the four set screws inside the base. You will slightly loosen the four bolts which will allow the six set screws (four on top) to be adjusted
• You will also find two set screws on the back

• Using all six set screws shown you will need to align the moving foot with the stationary foot. With the two feet aligned we need to make sure that the set screws are tightened enough to allow no wobble during movement
• Once aligned you will tighten down the bolts on both feet and reconfirm alignment

Swivel Block Alignment:

• Now that the pusher itself has been aligned there are multiple points on the swivel block itself that can be finely adjusted

• The above piece is what holds the swivel block in place as you use the included jaws. The pin piece will slide into the notch on the orange piece
• Loosen the larger bolt to adjust the piece so the notch is able to hold the pin block
• Before tightening down the larger bolt you will use the set screw to also help hold the pin piece inside the notch
• If adjusted right, there should be no wobble in the swivel block as it measures pieces

Pin Mode Adjustment:

• While in pin mode the foot will be held in an upright position. If the pin in not at the correct angle you can adjust the shown set screw. The two magnets (one missing in picture) will also hold the foot in place while in pin mode

Moving Foot Adjustment:

• If the moving foot is crooked there are adjustment bolts on the bottom that can help flush the two feet together
• Start by loosening the bolts inside the foot itself. You can then adjust the set screws to align the foot and then tighten the two bolts back down

How Do I Adjust my TigerTurbo Belt and Tracking?

To Tension the Belt:

• Ensure that the belt is centered on both pulleys and not riding up on the flanges
• Tighten the tensioning bolts to 20 inch pounds of torque. Do this gradually, a couple of turns at a time, alternating between bolts to keep the tension evenly distributed

Adjusting the Tracking:

• Enter the motion menu (show-menu-enter password-right arrow-A for motion) and reduce in-speed and out-speed settings to 10
• Enter the setup menu (show-menu-enter password-A for setup) and turn on auto-test. This will move the TigerStop back and forth along the beam until you press stop
• Watch the belt through the pulley sighting holes on the idle end. It will move back and forth as the Turbo moves from end to end of the beam. If it moves too far to one side, it will touch the flange for a significant portion of the time or roll up onto the flange. The side that it is touching is the side that needs to be tightened
• Adjust until the belt moves back and forth without touching either flange, or touching only at the very ends of each movement
• This process is similar to adjusting the tracking on a belt sander
• Pull off the end-plate on the motor side, and watch the belt on that pulley for the same problem Adjustments on the motor end are made with the set screws on either side of the end plate. (The plate opposite the motor must be loosened before those set screws can be used.)
• Reset the speeds to 35 (process in step 3). Ensure that the belt still doesn’t spend any significant portion of the motion touching either flange

How Do I Adjust the Internal Glides on my Carriage?

• Gain access to both ends of extrusion if possible. Only gaining access to one is fine but will cause the process to take longer
• Unplug power to TigerStop
• Remove the Idle end cap and the orange u-slot that the end sensor wire runs down and carefully store the idle end sensor down at the motor end
• Remove Amp and cover and then loosen the motor bolt. Slide the motor mount out of the beam bringing the belt, carriage and Idle end pulley out with it. Do Not Drop
• Remove the carriage from the belt. Now we are ready to refit the carriage
• Start by sliding the carriage until about an inch of glide is exposed out the end of the beam. (See Picture)

• Push on each glide with something flat (e.g. a screwdriver). You should see a small gap between the glide and the beam
• Using the set screws in each glide tighten them a very small amount to make this gap the same on all four glides
• Now try moving the carriage back into the beam. If it is too tight it will not go in so you will have to get a feel for how much to tighten each set screw
• Once it does slide into the beam you can wiggle/pull the carriage up>down>in>out to check for rock
• You may have to repeat these steps several times until it is snug but able to be pulled using your arm strength
• Once you have adjusted the glides at one end of the beam, slide it down to the other end and repeat the process
• If you only have access to one end you will need to do the other end by feel at the end you have access to
• Check for rock or movement of the carriage through the whole beam
• If the glides are worn to where it is impossible to adjust them evenly, new glides can be purchased
• Once you are content with the feel put the machine back together

Here are some additional resources to help you:

And another that shows how to open the machine up.

How Do I Adjust the Lube Mist System on My TigerSaw 2000?

There are three relevant adjustments for the lube mist system:

• Controls shown in above diagram
• The white coolant hose may be unplugged (push/pull) from the manifold for visual monitoring while adjusting settings

Adjustments:

• Pulse Rate: Adjust to about 1 pulse every 1.5 seconds
• Lube amount: approx 3/16″ gap between dial and red knob on end
• Air: Adjust to nearly full

How Do I Change My SawGear Pulley?

SawGear Pulley Removal

• The SawGear pulley assembly (MB-P) is press-fit into the extrusion and locked in place with a retaining clip snapped into a groove on the bottom bearing of the pulley assembly (see illustration a)
• The retaining clip is located in a slow in the extrusion profile (see illustration b)
• In order to replace the pulley assembly, the retaining clip must be removed
• This is achieved by drilling a small hole in the bottom of the extrusion next to the bearing, through which the retaining clip may be pried off of the bearing, releasing the pulley assembly (see illustration c)

How Do I Test Incoming Power?

Tools Required:

• Multimeter

Testing:

• Unplug AC power cable from amplifier
• Set Multimeter to measure AC Voltage
• Test all phases as indicated in diagram below
• Record readings
• You should expect readings similar to the diagram below (the voltage range indicated  is dependent upon whether you are plugged into 120v or 240v )
• Please refer to FAQ “What are the Power Requirements for TigerStop Products” for more detailed information
• If performing this test as a part of troubleshooting with a TigerStop technician, please email readings to service@tigerstop.com

How Do I Check My IOC6 Port for Proper Voltage?

Voltage Test – Amplifier IOC6 Port

Testing Procedure (multi-meter required):

Set multi-meter to measure DC volts and test, following the diagram below with the TigerStop turned on. Please be aware that touching the wrong pins can blow a 1A fuse inside the amplifier. It is helpful to wedge one of the multi-meter probes between the outside pin and the connector housing, then touch the center pin. There should be 24 volts present between the two pins illustrated

How do I connect my Tigerstop to an I/O Panel?

This is how to introduce/connect an I/O panel to your TigerStop System

How Do I Correct Electrical Noise Issues?

There are many things to do to greatly improve serial port stability. The first section generally resolves most communication issues

Update to the latest version of the software

• The TigerStop amp & controller software has improved stability with regards to environmental noise

Reduce the baud rate

• A baud of 9600 is 6 times more stable than 57600, and doesn’t noticeably slow down commands

Use the new communication protocol

• This greatly reduced the volume of characters that need to go back and forth in the system

Use a ferrite bead around the motor wires

• This will greatly reduce the level of electrical noise inherent in the system, especially in AC systems

Best-practice cable management

• Never run serial cables near power cables or motors. Keep cable runs as short as possible

Make sure the TigerStop doesn’t share a circuit with anything else

• A TigerStop sharing a power line with a 20kW motor is going to have problems every time it starts or stops

Watch for radiated noise

• An arc welder next to the TigerStop will induce noise through the air, even without anything connected be-tween the systems

Ensure proper grounding

• You don’t want ground loops or anything similar

Further measures if problems continue after performing all of the above steps:

Isolation transformer

• Improves power stability to the system. A 2:1 stepdown will also improve stability

RS232 Opto-isolator

• These electrically separate the two systems, and help tremendously

How do I get a shipping or freight quote?

TigerStop’s Shipping Department can estimate any shipping or freight costs. Please email shipping@tigerstop.com.

How do I install an Isolation Transformer?

Isolation Transformer Specs & Wiring

In some installations we recommend an isolation transformer to provide the correct power connections required for a TigerStop system. Below are specifications for an isolation transformer, a sample wiring diagram, and part number/pricing for one that can be purchased from TigerStop.

Isolation Transformer Specifications: 

KVA 0.75 minimum Isolation transformer
1:1 taps
(a higher specification is fine, only more costly)

Sample Wiring Diagram:

TigerStop Isolation Transformer Assembly:

Isolation transformer assembly, including enclosure
Part Number: SB7201
List Price: $330.00 (as of 2/2020- please call for current pricing)

How Do I Install My TigerSaw Side Clamps?

*Please do not mistake these with our spring clamps, as those are a different assembly.

Instructions:

• Remove the flow control panel cover
• Install both side clamp flow controls near the bottom of the panel
• Make sure that all flow controls are installed in the correct orientation. See below:
• Snap the solenoids onto the DIN rail, between the ends of the base

• Install the T into the 10mm Blue Air tubing going from the outlet of the pressure regulator to the inlet of the air manifold stack
• Run 10mm Tubing from the “T” to the secondary air supply block on the Air Manifold
• Run 6mm tubing from the A side of the clamp solenoid valve to the inlet of the clamp’s flow control on the pneumatic panel
• Run 6mm tubing from the outlet of the flow control, up under the saw table, out the cutout near the back of the table and into the rear of the clamp’s cylinder
• Run 6mm tubing from the “B side” of the clamp solenoid to the front fitting of the clamp’s cylinder
• Repeat steps for second side clamp

How Do I Install my TigerSaw Spring Clamps?

*Please do not confuse this with the TigerSaw side clamps, that is a different assembly

How do I locate an ESC on my Network?

Locating an ESC on a Network

• Record the serial number from the bottom of the Lantronix box (figure 1)
• Make sure the Lantronix box is turned on (steady blue light – figure 2) and plugged into your network

• Open command prompt: Click the Windows icon, then type: cmd
• Type: arp -a <enter>
• The middle column will list every MAC address this computer knows. Look for the Lantronix serial number in that column. The left column will tell you the corresponding IP address.
• If the Lantronix serial number is not listed, then it is not seen on the network by this computer or doesn’t have an IP address assigned. Keep going:
• Reset the Lantronix box by holding down the reset button until the light starts blinking (figure 3)
• Plug the Lantronix box directly into the computer’s Ethernet port and repeat step 4. With the box plugged directly into the computer they should both negotiate IP addresses together in the “AutoIP” range, 169.254.x.x

How Do I Mount My TigerStop

Tools Needed:

13mm wrench

Straightedge

Additional Resources:

Click HERE for the TigerStop Installation Guide.

Procedure:

• Before you get started, ensure that the tables you are mounting the TigerStop to are completely level
• Slide the T-bolts into the two slots on the underside of the TigerStop extrusion
• The T-bolts are secured to the table with bolts/lock washers/washers from the underside of the table
• Leave the bolts finger-tight to start
• Start at the end closest to your saw/tool
• Line up the first 2ft of the extrusion parallel to the back fence on the tool. If there is no back fence, align the first 2ft square with the tool
• Once properly aligned, tighten the bolts. DO NOT over-tighten these bolts, it can affect your accuracy. A ¼-turn past finger-tight is appropriate
• Once you have the first 2ft fastened down, you will now be able to tighten the rest of the T-bolts running down the beam. Do this 2ft at a time, making sure that the TigerStop is straight throughout the 2ft increments. This will allow you to pull on the far end of the beam to straighten out any potential bow in the extrusion
• Your TigerStop is mounted!

How Do I Replace My Controller LCD Screen?

Disassemble the controller:

First remove the controller from the controller stand and disassemble via the plates along both sides.

Remove the circuit board:

Carefully remove the keypad membrane ribbon cable

Remove the two jack nuts on the outside of the case on each side of the 15 pin port

The circuit board can now be removed from the controller case

Remove & Install the LCD:

The LCD is attached to the circuit board with plastic stand-offs the simply unsnap from the circuit board

Remove the old LCD and snap on the new one

Reverse the entire process for reassembly

How Do I Replace My SawGear Circuit Board?

Changing a SawGear Circuit Board

Step One:

Remove screws on each side of Powerhead case (there is one under the latch on each side as well)

Step Two:

Separate the two halves (clamshell design)

Step Three:

Unscrew Two Screws

Disconnect wiring connections

Snap PCB off of Tabs

Reverse Process to install new PCB

Key:

A – Motor Power Wires

B – Encoder Cable

C – Power Molex Connector

D – KPM Ribbon Connector

How Do I Replace my TigerStop Motor Pulley?

TigerStop replacement motor pulley:

• Part Number: ATP
• Link to part in Online parts store: https://shop.tigerstop.com/products/motor-end-pulley

Procedure:

First the motor assembly must be removed from the measuring beam. There are two resources to guide you through this process -here is a link to a video on replacing the motor:

Pulley Removal:

How Do I Run a Drive Test on my TigerStop?

What is a drive test?

• A drive test measures how hard the amplifier and motor have to work to move the carriage across the beam
• The drive test moves the carriage slowly from end sensor to end sensor in both directions.
• As it does, it generates two columns of numbers on the screen and three lines.
• The left-hand column is the peak (highest) drive numbers, these are arbitrary numbers, but we understand how to interpret them.
• The right-hand column is the lineal position where these peak drive numbers occurred.
• Drv is the “running drive numbers” the drive numbers in real time as the carriage is moving
• MxP is the maximum drive number in the positive direction – moving away from zero
• MxN is the maximum drive number negative direction – moving towards zero

   

How do I run the drive test?

• From the main screen (version 5 only) press:
  • D for Show
  • A for Menu, followed by password and =
  • Scroll left once
  • A for Debug
  • Scroll right once
  • Ensure your table is fully clear as it will travel end to end
  • Press Start to run the drive test

What are acceptable results for the drive test?

What if my drive test results are too high?

• If your drive test results are too high, there is something causing the machine to work harder than it should. The machine may still function, but you should consider investigating further to lessen the strain on your system.
• Common causes include:
  • Over tightening mounting bolts for the extrusion – try loosening your mounting bolts to slightly above finger tight and re-run the test
  • Table not properly leveled – ensure your table is leveled
  • Internal Carriage needs adjusted  – Remove external flip and check internal carriage for play via the metal prongs and/or try pushing the carriage by hand with power off
  • Belt/Pulley issues – physical inspection typically required
  • Motor issues – physical inspection, motor test

How Do I Scale My SawGear?

How to Scale a SawGear

Step One:

Unplug the power cable from the back of the SawGear powerhead and plug it back in

Step Two:

Press the power button once, then hit the calibrate button twice in a row

Step Three:

You will now see “Working Length” flash on the screen and it will then display a number

Step Four A:

First, let’s attempt to use the working length value that came from the factory. On the back side of the beam, on the main belt is a label with a working length value, first try to enter the value on your label. (Now skip to step five). After proceeding through the other steps, if you are still off, you’ll start over and proceed using Step Four B instead.

Step Four B:

If the long cuts are too long, increase the working length by 0.03 inches (.076mm). If the cuts are short, decrease the working length by 0.03 inches (0.76mm). Then press start to save the new number

Example: Our long cut is too long, so we would add .003 to our working length. 48.000 + .030 = 48.030

Step Five:

Press the Start button several times, stepping through the next options – continue until the carriage starts to move

Step Six:

The carriage will now move all the way to the far end and the display will read:

“Ready to work. Enter a dimension”

Enter a short dimension and press start

Make a cut and measure it

Hit the Calibrate button again and enter the measured dimension and press start

Move to a longer dimension, make a cut and measure it

Check that measurement against the dimension displayed on the screen.

If still off at this point, please repeat steps 1 through 6 as needed until accuracy is achieved

How Do I Scale my TigerStop?

There are three major components of accuracy, you will first want to confirm calibration and repeatability before you adjust scale:

• Calibration – Simply put, calibration is telling the TigerStop the distance between your pusher foot and the zero point
• Repeatability – The next biggest component is having repeatable results at one position
• Scale – Lastly, scale is the mathematical factor between rotations of the motor, to linear movement of the carriage
  • For scaling a SawGear, please look here

What does a scale issue look like?

• When you are calibrated at a short position and getting repeatable results at that short position, but you then start becoming more inaccurate the further away you go from that calibrated point
• Scale is also related to belt tension and may require adjustment over time as the TigerStop belt becomes used and slightly stretched

**If you have a TigerStop product that uses a rack and pinion drive, you will want to check your scale against the machines default value. On these machines, the scale should never be changed.

How do I calculate my new scale?

• The process for finding your new scale value is as follows:
  • Feel free to watch the video or see instructions below
  • Make a test cut on the short end and calibrate there.
  • Make a cut out along the beam as far as possible. Note what position you tried for, and what length you actually measured.
  • We then do a little math based on those numbers from step 2 to calculate our new scale.
    • (What we tried for / What we actually got)  x Current scale = New Scale
    • For example say we tried to cut at 120 inches, but we actually measured it to be 119.75 inches. And our current scale is 2.36205 (see instructions below for finding our scale setting)
      • (120/119.75) x 2.36205 = 2.36698  this is our new scale value. This should never be a large change!
  • Once you have entered in the new scale value (see instructions below for finding this setting) we start the process over back at step one and repeat this until we are accurate at both the long and short end of our beam.
  • To summarize the process, you make a cut and calibrate based off the short position, but we calculate/change our scale based on the long cut.

How Do I Actually Change the Scale on my Machine?

Version 3.5-4.72 (Keypad will have green keys and a yellow program list button under the screen)

• From the Ready screen we press:
  • 6 and 9 at the same time, release after a second and we should see Calib/Scale and a value
  • Enter new scale value and press =

Version 5+ (Keypad will have ABCD buttons under the screen)

• From the ready screen press:
  • D for Show
  • A for Menu, followed by password and = (password is typically your SN)
  • A for Setup
  • Use the blue arrow keys on the top to scroll until you see Scale on your top line
  • Enter your password again followed by = and you should then see a line asking for new value
  • Enter your new value and press =

How Do I Set Up My AC Machine?

This process covers initial directional setup for AC machines, commonly needed done after a new amplifier. Includes TigerTurbo, TigerRack, & HD2

Step One:

• Go into boot diagnostics
• Click sensor physically at zero end
• Note which sensor shows up (ME or IE)

Step Two:

• Go into the SysInfo menu to Set ZE
• Make ZE match whatever sensor (IE or ME) you got in boot diagnostics on the zero end

Step Three:

• Home machine and note which direction the carriage tries to move towards (towards tool, away from tool)
  • If it moves towards the away end and successfully homes, the procedure is complete
• If Machines tries to home towards tool, hit stop
  • Now go into the debug menu and turn debug mode on:
    • D-Show > A -Menu > Password & = > L arrow button > A-Debug > L arrow button > C > Special password: 81980= > Password & = > C again to turn on debug mode > cancel to exit
  • Now go to the SysInfo menu again and scroll until you see Motor Type(MotrType) in the SysInfo menu. The motor type should be either AC REnc or AC RDrv – change to whichever of these is not currently chosen.
  • Cycle power and try to home machine again, it should now home properly away from the tool. If issues persist, please contact Tigerstop Customer Service.

How do I set up my ESC with DeviceInstaller?

Setting up an ESC with DeviceInstaller Quick-start Guide

The Lantronix DeviceInstaller software can be downloaded HERE:

https://www.lantronix.com/products/deviceinstaller/

Preparation:

1. Ensure ESC is plugged into ethernet cable and serial cable to TigerStop
2. Ensure ESC and TigerStop are plugged in and powered on
3. Note which serial port on ESC the serial cable is plugged in to (1 or 2)
4. Note Baud Rate of TigerStop (In ‘System Info” Menu – 9600 works best)

Step One:

1. Download and install the Lantronix DeviceInstaller software
2. Run DeviceInstaller
3. In the LH column the lantronix device will show up
4. Expand menu (“+” boxes) until it displays the IP address (figure 1) – write down the IP address for later
5. Click on IP address to highlight it – the RH column will change
6. Click on the Web Configuration tab above the RH column
7. Click on the Green Arrow to the right of the address bar (figure 2)
8. Click “OK” on the Windows security box that pops up

Step Two:

1. Click on “Network” at top of Purple box
2 Click the “Use the following IP configuration” radio button 3. Enter the following settings:

• IP Address: The IP address from Part One, step 4
• Subnet Mask: 255.255.255.0
• Default Gateway: Fist 6 numbers of IP address and 0.0 (example: 192.168.0.0) DNS Server: Leave blank

4. Click OK button on bottom of screen (important)

Step Three:

1. Click on “Serial Settings” (in purple box) for whichever channel TigerStop is plugged into on ESC (1 or 2)
2. Select baud rate that TigerStop is set to (drop down box)
3. Click OK button on bottom of screen (important)
4. Click on “Connection” (in purple box) for whichever channel TigerStop is plugged into on ESC (1 or 2)
5. Note Local Port setting – it will be 10001/10002 or 14001/14002
6. Click OK button on bottom of screen (important)

Step Four:

1. Click “Apply Settings” – Device Installer will reboot ESC and progress bar will show when complete
2. Exit out of Device installer
3. Re-open DeviceInstaller and confirm that settings by following steps one through three & just looking at the settings this time
4. Close DeviceInstaller

Step Five:

1. Navigate to TigerLink Appdata folder:

• Click Winows icon lower LH side of screen and type: %appdata%
• Open Appdata folder and scroll down to TigerLink folder and open

2. Open TigerStopDevices.xml file with notepad
3. Make the following changes:

• <baudrate> set to TigerStop & ESC baudrate
• <serialNumberName> should match the TigerStop serial number <displayName> should match the TigerStop serial number
• <ipAddressString> is the IP address from step one
• <ipPort> is the local port noted in step three

4. Save

Step Six:

1. Open TigerLink
2. Ensure the “Auto Connect” checkbox is checked. If not, check it, then close/re-open the program.
3. TigerStop serial number should be displayed in the “Devices” box
4. If so, ESC is configured correctly and TigerStop is connected

VERY IMPORTANT:
Never click “Find All” again. That resets all the settings on the ESC, and then this process would need to be repeated
It’s a good idea to remove the “Find All” button from the TigerLink6 interface entirely
This can be accomplished by editing the disableFindAll.txt file to say TRUE instead of FALSE
That file can be found in the same location referenced in step five

If TigerLink6 ever fails to connect in the future, then:

1. Make sure the TigerStop is on
2. Check all the physical connections
3. Make sure the “Auto Connect” checkbox is checked in the TigerLink6 interface
4. Close and reopen TigerLink6

How Do I Square the Blade on My TigerSaw?

Instructions:

• Disconnect the saw from power
• Install the shipped saw blade
• Carefully raise the saw blade using the air override, watch for interference as the saw blade raises
• Check the square of the saw blade to the back fences and to the saw top

Adjust the square of the saw blade to the back fences

• Loosen the rear mounting nut holding the tombstone to the Saw Top
• TAKE CAUTION NOT TO DROP THE NUT TOO LOW
• Adjust the side set screw and force the motor as needed to move the blade into square
• Tighten the rear nut

Adjust the square of the saw blade to the saw top

• Loose the tombstone mount nuts very slightly
• TAKE CAUTION NOT TO DROP THE NUT TOO LOW
• Adjust the set screws in the tombstone mount facing toward the saw to adjust square to the saw top
• Tighten the mounting nuts
• Note: multiple adjustments may be necessary as the assembly tends to swing toward one side as the nuts are loosened

How Do I Tension The Belt on My TigerStop?

Belt Tension Guide:

• Depending upon the version of idle end carriage your TigerStop has, it is either Imperial or Metric
• Imperial was used up until 2016, when the idle end carriage was revised to metric
• Metric idle end carriages are stamped ‘M8’ on the end, which is visible when the idle end cap is removed
• Due to the difference in the tensioning bolt threads, they require different numbers of tension turns

Adjusting Belt Tension:

• Thread tension bolt into idle end carriage and tighten until snug
• You should be able to just barely pull the end cap away, producing an approximately 1/16” gap between the beam and the idle end cap
• It should snap back when released
• Then tighten the number of turns required using the tensioning chart above

How Do I Test an AC Motor?

Preparation:
Motor should be removed from machine

Items Required:
Multimeter & AC Motor Cable Pinout document

Test One – Cogging:
Rotate motor by hand, it must turn freely with a small amount of cogging. The motor will not produce the required amount of power without cogging. If no cogging, then FAIL.

Test Two – Short:
Tie all 3 drive wires together and rotate the motor by hand. It should be hard to rotate. If not, FAIL.

Test Three – Voltage:
Set multimeter to measure DC voltage connected to M1 & M2, Rotating the motor by hand, should produce a voltage reading on the multimeter. If no voltage, FAIL. Repeat between all phases (M1 & M3, M2 & M3).

Test Four – Open:
Set multimeter to measure resistance Ω. Measure from each phase to motor case. If readings show
anything other than OL or infinate, then FAIL.

Test Five – Resistance:
Set multimeter to measure resistance Ω. Measure between all phases (M1 & M2, M1 & M3, M2 & M3)
Readings should be around 2-4 ohms. If not, then FAIL.

How Do I Test for Repeatability on my TigerStop?

There are three major components of accuracy:

• Calibration – Simply put, calibration is telling the TigerStop the distance between your pusher foot and the zero point
• Repeatability – The next biggest component is having repeatable results at one position
• Scale – Lastly, scale is the mathematical factor between rotations of the motor, to linear movement of the carriage

Assuming no issues with the Tigerstop itself, we should always be able to get repeatable results at our calibrated position

How to test for repeatability:

1. First we will make a test cut at a short position and calibrate our Tigerstop. Let’s say we tested for 10″, but measured at 10.125″, calibrate so your screen correctly says 10.125″
2. Next, we will send the carriage to the far end of the beam and back. We will do this at least 5 full trips down and back to simulate use
3. Lastly, using our example from step 1, we will then move the positioner back to 10.125″. Make a test cut again and re-measure

What next?

• If you are calibrated and getting repeatable results at your calibrated position, good, if you’re still having accuracy issues at this point, proceed to our section on Scale
• If you are not getting repeatable results at your calibrated position, that’s often a sign of an issue somewhere. It’s often best to contact TigerStop technical support at this point for further guidance.

How Do I Test My DC Motor?

This procedure is for TigerStop products that use a DC motor: Currently includes TigerStop, TigerFence/CrossCut, and SawGears

Test Procedure Part One – (multi-meter required):

1. Turn off power with the red rocker switch on the amplifier
2. Unplug AC power cable
3. Remove the 4 acorn nuts securing the end plate and remove the end plate
4. The amplifier chassis slides apart into two pieces. Slide the cover part off
5. There are three power leads coming from the motor.
   1. Red and Black – connected to the motor 1 and motor 2 terminals on the PCB
   2. Green Ground Wire – Connected to the ground lug on the amplifier chassis
6. Set a multi-meter to test for ohms (the Ω symbol)
7. Test the motor power leads in the following combinations
   1. Black and Red – the reading should be around 4 ohms for a TigerStop motor
   2. Black and Green – the reading should be O.L. (open line). Run this test while someone is pushing the carriage by hand
   3. Red and Green – the reading should be O.L. (open line). Run this test while someone is pushing the carriage by hand
8. Record those readings.

Test Procedure Part Two (18-24v drill battery and 2 small paperclips or lengths of wire required)

1. Touch the Red and Black motor wires to the positive and negative terminals on the drill battery.
2. The motor should move
3. Reverse the wires on the battery terminals
4. The motor should move in the opposite direction.

Depending on the drill battery, it is sometimes useful to press paperclips or short lengths of wire into the spade connectors of the motor wires in order to allow contact with the drill battery terminals.

Link to video demonstrating both tests. https://www.youtube.com/watch?v=-gNe9b-CGPY&feature=youtu.be

How Do I Test My I/O Port On My Amplifier?

IO Port Signal Test:

Unplug 6-pin cable from the I/O port From the Ready screen, press:

D-Show > A -Menu > Password & = > L arrow button > A-Debug > OK > Start

The test takes about a minute and displays dashes across the screen from L to R as it progresses When complete, the display should read: Good Pins= 1234 Bad Pins= If the display shows bad pins, then the port is damaged.

*Note: In version 5.43, the display will show Bad Pins=3 – this is a quirk with that version and is normal

*To run the IO test for Version 4 electronics, from the ready screen press:

5+2+. all at the same time then release > enter your password followed by = > Press 1, and then = to run the IO test

IO Port Voltage Test

How Do I Test The AC Motor Cable?

Preparation:

• Unplug the 19-pin connector from the motor
• Turn off, unplug power & open amplifier enclosure

Items Required:

• Multimeter &  Motor Cable Pinout (previous FAQ)

Testing:

• Ohm out the motor itself, at the 19-pin connector. You should expect 2-4 ohms between the phases (B-C, C-D, B-D) and open circuit from each phase to ground (B-R, C-R, D-R)
• Examine the connector, on both sides. The pins should be a uniform length with no scorching or oxidation. The cups on the female side should be a uniform height as well, and similarly clean
• The pin-out shows which pins on the female 19-pin connector should be connected to which wires inside the amplifier. Unplug before opening the amplifier. Make sure that these connections are good, and also that there aren’t shorts between connection points (e.g. pin R should be connected to the motor ground and ONLY to the motor ground)
• Reconnect the 19-pin connector and re-ohm the motor from the wires inside the amplifier. You are expecting the same resistances as before, plus a small amount for the intervening cable. Each phase must be open line to the ground wire
• Please report these results

How Do I Troubleshoot My SawGear Motor

Troubleshooting a SawGear Motor

Step One:

Remove the screws on each side of the powerhead as illustrated below

Please note: There is an additional screw below each plastic attachment knob assembly as well

Step Two:

After removing the screws, pull both flanges away from the body and pull it forward – the two halves will come apart in a “clam-shell” fashion
Once opened, you will be able to see the motor, dowel pulley and drive belt. Inspect for damage to the belt or anything that might prevent it from spinning

Step Three: Motor Test

There are two parts to testing the motor. The first is to measure resistance with a multi-meter and the second is to drive the motor in both directions using a 18-24 volt drill battery

Multi-meter Testing:

Remove the red & black motor wires from the circuit board as shown below:

With a multimeter set to ohms Ω , measure between the black and red wires & note the reading. Next measure from the black to the chassis ground, then the red to chassis ground. The readings should be: Black & Red = Varies, but not OL Black & Ground = OL Red & Ground = OL.

** It is best to do this test under a minor load as sometimes shorts do not present themselves until work is applied. To do this, you can turn the motor shaft via the drive spindle

Battery Test:

Touch the red and black motor wires to the positive & negative terminals on an 18-24 volt drill battery. The motor should spin. Next, reverse the wires and the motor should spin in the opposite direction.

How Do I Use Boot Diagnostics to Troubleshoot my Machine?

Boot diagnostics is a simple toolset for checking basic functionality on your TigerStop. Boot diagnostics is not available on SawGear or on electronics earlier than version 3.50.

If you have a SawGear, try repeating the first power up (page 10 of the install guide). This solves many startup problems. Another troubleshooting tactic is to separate the Powerhead from the measuring bar to see whether either of them acts up independently.

Watch the boot diagnostics video below.

*To access boot diagnostics in version 3.5-4.72, you hold down the program list button while powering on instead of the stop button.

How Do I Use PuTTY & How Do I Perform a Data Pull?

Preparation:

Download PuTTY here:

https://www.chiark.greenend.org.uk/~sgtatham/putty/latest.html

Determine baud rate of TigerStop:

• In Version 5:
  D-Show > A -Menu > Password & = > R arrow button > C-System Info > R arrow button to “baud rate”

Determine port on PC:

If using USB to Serial converter, this will be displayed in the Device Manager under Ports (COM & LPT)

Run Putty:

• Make the following settings (see diagram):
  1. Click on the “Serial” radio button
  2. Enter the TigerStop baud rate
  3. Enter the COM port of the PC
  4. Click “Open”

• PuTTY will open a terminal window as below
• Type: v enter
• If PuTTY is connected properly to the TigerStop, the software version of that TigerStop should appear
• Note: You will not see what you type as you type it – this is normal

Data Pull:
Type in the following string of commands. As you do so, the terminal window will become populated with data. When you have completed all of the commands, copy and paste the data into a .txt file and email that to:
service@tigerstop.com

Data Pull Commands:

Cntrl-d,0 enter

Cntrl-d,1 enter

Cntrl-d,2 enter

A enter
B enter
B20 enter

B40 enter

B60 enter

B80 enter

C enter

D enter

Z enter

DT enter

DD enter

DC enter

CC enter

CS enter

How Do I Wire My Standard Interconnect-Iron Worker Integration Kit?

How Do I Wire My TigerTurbo/HD2/TigerRack Limit Switch?

How do you calculate shipping and freight?

Shipping rates on machines depend on where the shipment is going. All part shipments use standard UPS pricing. You can calculate spare parts and accessories prices during checkout on the online store. Contact TigerStop’s Shipping Department shipping@tigerstop.com for a freight quote on larger machinery purchases.

How Does Label Printing Work in 2020+

Due to changes in label printer technology, adding label printing to your TigerStop system now requires a Tablet Package, starting in 2020.

Label printers now connect directly to the tablet via USB and use the manufacturer’s drivers for Microsoft Windows™.

TigerStop offers Label Printers as stand-alone, packages and bundles. More information can be found here.

How Does My Light Curtain Interface With The IO Panel?

*To use light curtain functionality, you will need an I/O Panel and an enable code for light curtain

Light Curtain Connections:

• This uses a standard M12 connector
• The left two pins control the light curtain (Signal 1 and -24V). The I/O panel provides 24VDC through these pins.

The light curtain should operate as follows:

• When in SAFE condition – pins 3 and 4 closed – the TigerStop will move
• When in UNSAFE condition – pins 3 and 4 are open – the TigerStop will stop and not move until SAFE again and the operator presses the STOP button on the keypad to clear the warning

How is my Standard Interconnect Kit Wired?

How Much Weight Can I Push with My Machine?

Below are the recommended maximum push weights for TigerStop products. These weights are a general guidline, as environmental and material variables may affect actual performance. For those wishing to delve deeper into this subject, a white paper is available: TigerStop Physics

What Are Some Common Troubleshooting Steps for My Display Controller?

Common Issues

Keypad Membrane:

• Physical Damage – visual inspection
• Non-functional buttons – button test
• Stuck buttons – button test

Solution: Replace Keypad Membrane

• Version 5 part number: CON5KPM (has ABCD buttons under the screen)
• Version 4 part number: SMTKPM (Has a yellow program list button under the screen)

LCD:

• Physical damage – visual inspection
• Gibberish characters – visual inspection
• Dead pixels (usually rows) – visual inspection

Solution: Replace LCD

• Part number: LCD (please specify your controller version, see keypad replacement steps above to determine which version (4 or 5) of controller you have

15-Pin Port

• Debris – visual inspection
• Broken pins lodged in connector – visual inspection

Solution: Correct or replace controller (version 4 will require a conversion kit to version 5 electronics)

• Version 5 Part number: CON5
• Version 4 part number: CON5-CONV

What Are Some of the Common Troubleshooting Steps for my AIK System?

Problem:

“I’m not getting power to TigerStop controller/sensors/solenoid valve/main AIK box”

Check incoming power from the wall to the AIK box:

The AIK main wiring box gets its power directly from a 120VAC wall plug. Check the 120VAC at the wall plug to ensure that there is adequate power. Visually inspect the power cable for damage and ohm it out using a multi-meter. The power cable then plugs into a plug on the AIK main wiring box that we be labeled “120vac In”

Check the fuse inside the AIK wiring box

Inside the AIK main wiring box there should be a fuse. This fuse, if bad, will prevent power from going to the 120vac out plug. This fuse is located directly to the right of the red master safety relay (depending on your model). It is in a grey fuse holder. It has a yellow light that normally lights up when the fuse is bad, but don’t rely on that light as it may be blown out as well.

Click here for fuse specifications

Check to make sure the master safety relay is reset

The master safety relay connects to your kill line safety switch and your tool emergency stop button. This relay has 3 LED lights (4 on an AIK2). One light on the top of the relay is for power, the other two are to indicate the safety chain is complete(kill line, E-Stop, door latches). The fourth light on an AIK2 indicates whether the control circuit is activated. If any of the lights are not lit, follow these instructions:

• Pull your safety kill line so that the switch activates
• Activate your tool emergency stop button
• Reset both of the emergency stop switches
• Press the blue reset button on the side of the AIK box (not necessary on an AIK2)

If any of the lights are still not lit, consult the AIK wiring diagram and find which switch is not working properly.

What are the Connections for my AIK2 System?

What Are the Indexes For Printer Selection?

Printer Selection Indexes

These numerical designations are used for selecting the Printer Type via serial communication or Amp Printer setup within the TigerTouch Options Menu

0             NONE

1             ELTRON

2             ZEBRA 2

3             ZEBRA 4

4             ZEBRA 4-2

5              INKJET

6             TRIGGER

7             NONE

8             1in Wide

9             2in Wide

10           3in Wide

11            4in Wide

12           INKJET-L

What Are The Motor Oil & Gasket Specifications For My Bison Motor

Bison Motor Oil Specification:

• Capacity: 4.5 Fluid Ounces
• Type of Oil
  • Benzoil HYCIRC 320 (ISO GRADE)
  • AGMA- American Gear Manufacture Association AGMA 6
  • Automotive (SAE)- 90 weight gear oil

Gasket:

• Cork gasket material – 127-100-0100

What Are the Power Requirements for TigerStop Products?

For the following instructions, please follow standard safety precautions while working with live electricity. If you are not familiar with standard electrical safety precautions, you should not be making these measurements

Saw Systems

• With a voltmeter or a multimeter set to AC Volts, go to the place where the TigerSaw is plugged in
• Measure from Ground to each of the 3 hot legs, record the result
  Measure between each of the hot legs, record these 3 results

Good 3-phase:

• The three ground-hot readings are the same as each other (+/-10%)
•  The three leg-leg readings are the same as each other (+/-10%)
• The leg-leg voltages should be 1.7x bigger than the ground-leg readings

Typical example readings:

• 120V, 120V, 120V / 208V, 208V, 208V
• 277V, 277V, 277V / 480V, 480V, 480V

If one of these is more than 25% different than the others, you have a high-leg, which is unacceptable

Typical high-leg example readings: 120V, 208V, 120V

TigerStop, Turbo, HD2

With a voltmeter or a multimeter set to AC Volts, go to the place where the TigerSaw is plugged in

• Measure from Ground to hot and neutral, record the two results
• Measure between hot and neutral, record the results

Good single phase:

• Ground-Neutral is less than 5V
• Ground-Hot and Neutral-Hot are within 10V of each other
• Ground-Hot is between 100V and 250V

Typical example readings: 1V, 120V, 120V

Anything else is usually unacceptable

What are the Signals Used in an AIK System?

AIK Signals & Timers

Input Signals:

• Tool at Rest (a.k.a. dead man):

  • This proximity sensor is an open circuit except when very close to a ferromagnetic material. This circuit needs to be closed whenever the TigerStop is moving, or the TigerStop will “X out”, cutting power to the motor until the next home routine. This circuit also needs to be open for at least part of every automated saw cycle, or the list will stop running. Best practice is for this circuit to open as soon as the tool begins cycling.

• Tool at Extension(a.k.a. top arbor):

  • This proximity sensor works the same way as the ‘tool at rest’ sensor. This circuit, however, should only be closed when the tool is at the very end of its cycle. As soon as this circuit closes, the ‘tool out’ voltage will be terminated. If this circuit is closed at the same time as ‘tool at rest’, then the TigerStop will quit moving until one of the circuits opens. If this circuit does not close during an automated saw cycle, the list will stop running. Best practice is for this circuit to close when the tool is fully extended, and open again as soon as the tool begins to retract.

• Cycle Start (a.k.a. foot switch):

  • This is a switch. The contacts are normally open. Inside of a fully automated list, closing this switch signals the TigerStop to begin processing a stock piece. The foot switch can also pause a fully automated list at the end of the current motion. Outside of a list, or when the interconnect type is set to ‘advanced’, rather than ‘full auto’, closing this switch starts a tool cycle

Output Signals:

• Tool out (a.k.a. saw activate/enable):

  • This 24 volt signal (an NPN open collector sinking output) can be activated by closing the cycle start switch (i.e. pressing the foot pedal). Alternatively, it is activated automatically during a pusher, pull, or pattern list with an AIK2 in full auto mode. For a typical AIK2 setup, this signal is used to turn the air on in the TigerStop solenoid. This signal is deactivated when the ‘tool at extension’ input signal is received

Timers: The timers are our thresholds between stages in the cut cycle, with the exception of Cycle TO, if one of this timers is reached, the list will stop for safety purposes and must be restarted. If this happens repeatedly, it is wise to investigate what your timers are and consider adjusting as needed.

• DM Off TO:
  • This timer represents the allowable time from the tool out signal being sent, to the machine coming off the tool at rest sensor
• TA On TO (older systems only):
  • This timer represents the allowable time from coming off the tool at rest sensor, to hitting the tool at extension sensor
• Ta Off TO:
  • This timer represents the allowable time from being at the tool at extension position, to coming off the tool at extension position
• DM Off TO:
  • This timer represents the allowable time from coming off the tool at extension position, to finally back at rest, triggering the tool at rest sensor
• Cycle TO (newer systems only):
  • This timer replaces TA On TO on newer systems
  • This is an overall cycle timer, from tool out being sent, cycle made and back to at rest
  • By default this timer is set extremely high, but can be adjusted down. Most typically used when you don’t actually have a tool at extension sensor
  • When this timer expires, the cycle will end, the blade will drop and it will advance to the next position in your list and continue cutting.

What Do The Boot Up Screens and Sequences Mean?

“Waiting for amp…”

• Wait until a single com packet comes to the controller from the amp. The amp should be sending these 5 times a second once it boots up

“Initializing…” (3 dots)

• Load the default language file from flash
• Load the serial number
• Do a ton of stuff if the serial number is blank
• Load the enable code
• Wait for an enable code if it’s blank

“Initializing….” (4 dots)

• Load parameters from memory

“Initializing…..” (5 dots)

• Load work list file system from memory

“Initializing……” (6 dots)

• Load the chosen language file from flash
• Initialize the system’s units (in/mm)
• Throw up the System Info Screen
• Wait 2 seconds, unless someone hits ‘=’
• Throw up the “Clear the deck” screen
• Wait for a “START or STOP” press

What Do The Data Log Counters Mean?

Data Pull – C Log Explanations

The C Log is a list of counters accumulated by the amplifier.
The command to pull these counters in PuTTY or TigerTouch Terminal is “C enter” Below is an explanation of these counters:

1. UpTime = Total time TigerStop is powered on since being flashed
2. PowerOns = Number of power ons
3. WLMoves = Number of moves made while running a cutlist
4. ManualMoves = Moves made from controller or by serial commands
5. Total Moves = ALL moves (home routine = 3 moves, retract adds 1)
6. SerComds = Number of serial commands received
7. CanComds = Number of commands received from controller
8. Total Comds = 6 + 7
9. CNTRuserWrt = How many times written to counters (this list is the counters)
10. CNTRbuWrts = Same as above, different flash region
11. SIuserWrts = Changes made to settings
12. SIbuWrts = How many times settings have been stored
13. SIfactWrts = How many times factory settings have been stored (777)
14. Total Inchs = Total distance moved (in feet, miles & meters)
15. C log Index = How many lines in C log (counters – this list – some lines not shown)
16. E log Index = How many lines in error log
19. Amp Temp Avg = Amp Temperature average
20. Amp Temp Max = Amp temperature max
21. MotorAmp Avg = Motor amp average
22. MotorAmp Max = Motor amp max
23. Tool Time ms = Total time DM is off (tool cycling) in milliseconds
29. Volts Avg = Average voltage
30. Volts Peak = Peak voltage

What Do The Letters In The Top Of My Screen Mean?

These letter codes indicate the current state the TigerStop is in. See the charts below to understand what each of these mean represent

What does each pin on my IO Port do?

Specifications:

• The outputs are all open collector sinking connections
• Most of the inputs are normally open contacts
• The inputs and outputs are not programmable
• There are four main I/O bits, as specified on the IOC6 diagram below:

I/O Panel:
The I/O panel is another route to access those same I/O bits via M12 ports
Most of the additional ports on the I/O panel are used with specific current or legacy products, and won’t be useful to most integrations. There are four potentially useful outputs, however, and one potentially useful input

Outputs:
Three of those outputs are Clamp1 (an infeed clamp), Clamp2 (an outfeed clamp), and Clamp3 (typically a vertical clamp at the tool position). These outputs fire at predetermined times during full-auto lists. The fourth potentially useful output is loader, which fires when the TigerStop has returned to the load position after completing a stock piece

Input:
The potentially useful input is light curtain, which pauses TigerStop motion. This input is not implemented on firmware older than version 5.52

What fuses do I need for my TigerStop Product?

Fuse Specifications for TigerStop Products

Please Note:
Manufacturer information provided is for reference only and subject to change. Please order replacement fuses based on the specifications

Amplifier:
Incoming Power:

• TigerStop Part Number: J3088
• Specifications: 8A 250v Fast blow 5mm x 20mm
• Littelfuse Part Number: 217008.HXP

24v Line:

• TigerStop Part Number: J3070
• Specifications: 1A 250v Fast blow 5mm x 20mm
• Littelfuse Part Number: 217001

I/O Panel:

• TigerStop Part Number: J3070
• Specifications: 1A 250v Fast blow 5mm x 20mm
• Littelfuse Part Number: 217001

AIK2:

• TigerStop Part Number: J3088
• Specifications: 8A 250v Fast blow 5mm x 20mm
• Littelfuse Part Number: 217008.HXP

Saw System Control Box:

230v/208v System:

• TigerStop Part Number: J6750
• Specification: 10A 600VAC 13/32” x1.5”
• Automation Direct Part Number: MCL10

480v System:

• TigerStop Part Number: J6751
• Specification: 5A 600VAC 13/32” x1.5”
• Automation Direct Part Number: MCL5

SawGear:

• TigerStop Part Number: E1001
• Specifications: 5A 250v Fast Blow 5mm x 20mm

Legacy AIK (Cascade Controls):

Alternative Replacement Part Specs:

• 250v 5mm x 20mm 5A slow- blow (time delay) fuse – McMaster-Car r#: 6978K753
• DIN mount Fuse Holder – McMaster-Carr #: 7641K58

What is a Standard Interconnect Kit (SIK)?

Intro to the SIK

Basic Functionality:

The Standard Interconnect Kit (SIK) offers two basic functions:

• It prohibits the TigerStop and the tool from moving at the same time
• It allows the TigerStop to automatically advance after each tool cycle in increment or list mode.

How it Works:

• The limit switch is mounted in such a fashion as to be pressed (triggered) when the tool is at rest. This completes the DM circuit telling the TigerStop that the tool is at rest and that it is safe to move.
• The cable itself plugs into the round IO port on the amplifier.
• When the TigerStop is moving, it sends a signal to the solenoid (typically plumbed into the main air input for the tool) that takes air away from the tool, preventing it from cycling until the TigerStop has completed its movement. (Please note that this is an optional safety feature, running through the air solenoid is not required for the advancement after each tool cycle)
• Please see the SIK Installation Guide for pictures and a further explanation. Click Here for SIK Installation Guide

What is an Enable Code?

An enable code is a unique string of numbers that is tied to the serial number of the machine, providing important benefits.

• The enable code registers your TigerStop product for convenient access to technical support, upgrades, and service.
• The enable code activates any additional software or accessory options purchased, such as Cut List Downloading, Dynamic Optimization, or Label Printing.
• Your TigerStop product warranty starts on the day an enable code is provided

When a TigerStop machine is powered on for the first time, the display will ask you for an enable code. You will need to obtain and enter an enable code before you can start using your new TigerStop machine. To get an enable code fill out an online Warranty Registration Form in the Service section of the website.

What is My Warranty?

Your Warranty begins on the day you receive an enable code. To receive an enable code fill out the Warranty Request Form located in the Service section of the website.

Each TigerStop, LLC/Precision Automation, Inc. product is warranted against defects in material and workmanship for a period of twelve (12) months from the date the product is enabled or the equivalent of 2080 hours of production use, whichever shall first occur. In the event that a product is not enabled within thirty six (36) months from shipment date the warranty shall lapse. If a product is enabled before thirty six months (36) and after thirty (30) months, the warranty shall be in effect until thirty six (36) months from shipment date. Seller’s liability under this warranty shall be limited to repairing or replacing, at the discretion of Seller, defective parts or components. Consumables, such as wear on painted surfaces, window finish and condition, light bulbs, seals, chip removal system, etc. are not covered. Seller-specified maintenance procedures must be adhered to and recorded in order to maintain this warranty. The warranty is voided if the machine is subjected to mishandling, misuse, neglect, accident, improper installation, poor or improper power conditions, improper maintenance, or improper operation or application, or if the machine was improperly repaired or serviced by the customer or by an unauthorized service technician. Shipping damage and non-functional cosmetic damage are non-warrantable.

TigerStop, LLC/Precision Automation, Inc. saw systems (limited to TigerSaw 1000, TigerSaw 2000, TigerSaw Miter, TigerSaw Ferrous, TigerRip, and TigerAngle) are warranted for on-site labor during the warranty period. Buyer is responsible for all travel and living expenses associated with on-site labor. Only Seller may authorize and schedule any on-site labor.

With the exception of the foregoing warranty, SELLER MAKES NO OTHER WARRANTY, EXPRESS OR IMPLIED, WITH REGARD TO ANY PRODUCT OR ITS COMPONENTS AND HEREBY EXPRESSLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY, SUITABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE OR USE, OR NON-INFRINGEMENT. Warranty is non-transferable from the original registered owner to any other party. Optionally purchased one (1) year extended warranties are available and shall be subject to the same terms of duration as original warranty. Seller’s liability under this agreement shall be limited to repairing or replacing, at the discretion of Seller, parts or components.

All spare part(s) are warranted for thirty (30) days from invoice date. For all non-warranty spare part(s), items will be invoiced in full at time of order and require full payment prior to shipment. All warranty spare part(s) will be invoiced in full at time of order and secured with buyer’s authorized credit card. Payment will not be charged to buyer’s credit card immediately. If warranty part(s) are not returned within thirty (30) days from invoice date, the buyer’s authorized credit card will be processed for full invoice amount. Additionally, if warranty part(s) are returned and warranty is denied, the buyer’s authorized credit card will be processed for full invoice amount. All other warranty terms apply.

What is that high-pitched noise coming from my TigerStop?

This noise is completely normal. You will frequently hear this high-pitched whiny noise when the TigerStop is holding at a constant position.

Most tooling processes are louder than this noise, but if you want the noise to stop while you’re doing quieter work in the shop, you can use the ‘sleep’ functionality to make the noise stop. The easiest way to access (and exit) the sleep mode is by using the power button on the keypad. Sleep mode can also be activated based on a timer. Sleep is not available on version 4 and earlier electronics.

Be aware that while the machine is asleep, it will not hold its position. In other words, you’ll be able to manually move the positioner and it will not return to the original position. However, it will track this motion and reflect the proper position upon awakening.

The sleep timer setting puts the machine to sleep after a given amount of time. On most of our machines, the sleep timer is set in seconds. It is accessed via the ‘options’ menu. On a SawGear, the sleep timer is set in minutes. It is accessed by pressing ‘D’ button followed by the power button. Setting the timer to zero on any machine prevents sleep mode from automatically occurring.

What Is The Pin Out For My Standard M12 Connector

What is the pinout for my TigerStop AIK Cable (legacy) - U5955?

What is the Signaling in my AIK System?

AIK Signals & Timers

Input Signals:

• Tool at Rest (a.k.a. dead man):

  • This proximity sensor is an open circuit except when very close to a ferromagnetic material. This circuit needs to be closed whenever the TigerStop is moving, or the TigerStop will “X out”, cutting power to the motor until the next home routine. This circuit also needs to be open for at least part of every automated saw cycle, or the list will stop running. Best practice is for this circuit to open as soon as the tool begins cycling.

• Tool at Extension(a.k.a. top arbor):

  • This proximity sensor works the same way as the ‘tool at rest’ sensor. This circuit, however, should only be closed when the tool is at the very end of its cycle. As soon as this circuit closes, the ‘tool out’ voltage will be terminated. If this circuit is closed at the same time as ‘tool at rest’, then the TigerStop will quit moving until one of the circuits opens. If this circuit does not close during an automated saw cycle, the list will stop running. Best practice is for this circuit to close when the tool is fully extended, and open again as soon as the tool begins to retract.

• Cycle Start (a.k.a. foot switch):

  • This is a switch. The contacts are normally open. Inside of a fully automated list, closing this switch signals the TigerStop to begin processing a stock piece. The foot switch can also pause a fully automated list at the end of the current motion. Outside of a list, or when the interconnect type is set to ‘advanced’, rather than ‘full auto’, closing this switch starts a tool cycle

Output Signals:

• Tool out (a.k.a. saw activate/enable):

  • This 24 volt signal (an NPN open collector sinking output) can be activated by closing the cycle start switch (i.e. pressing the foot pedal). Alternatively, it is activated automatically during a pusher, pull, or pattern list with an AIK2 in full auto mode. For a typical AIK2 setup, this signal is used to turn the air on in the TigerStop solenoid. This signal is deactivated when the ‘tool at extension’ input signal is received

Timers: The timers are our thresholds between stages in the cut cycle, with the exception of Cycle TO, if one of this timers is reached, the list will stop for safety purposes and must be restarted. If this happens repeatedly, it is wise to investigate what your timers are and consider adjusting as needed.

• DM Off TO:
  • This timer represents the allowable time from the tool out signal being sent, to the machine coming off the tool at rest sensor
• TA On TO (older systems only):
  • This timer represents the allowable time from coming off the tool at rest sensor, to hitting the tool at extension sensor
• Ta Off TO:
  • This timer represents the allowable time from being at the tool at extension position, to coming off the tool at extension position
• DM Off TO:
  • This timer represents the allowable time from coming off the tool at extension position, to finally back at rest, triggering the tool at rest sensor
• Cycle TO (newer systems only):
  • This timer replaces TA On TO on newer systems
  • This is an overall cycle timer, from tool out being sent, cycle made and back to at rest
  • By default this timer is set extremely high, but can be adjusted down. Most typically used when you don’t actually have a tool at extension sensor
  • When this timer expires, the cycle will end, the blade will drop and it will advance to the next position in your list and continue cutting.

What is the Specifications for the Isolation Transformer that TigerStop Sells?

Isolation Transformer Specification:

KVA 0.75 minimum (a higher specification is fine, only more costly)

Isolation transformer

1:1 taps

Isolation Transformer Example Photo:

What is the Wiring for my End Sensor and Encoder Wires?

What is TigerStop's Address?

TigerStop’s Headquarters are located at 12909 NE 95th Street Vancouver, WA 98682-2426 in the beautiful Pacific Northwest.

What is TigerStop's Return Policy?

The Buyer must obtain a return goods authorization (“RGA”) from Seller before returning any product eligible for return. No return of eligible products will be accepted by Seller without an RGA, which will be issued at Seller’s sole discretion. Special order products may not be returned for any reason if non-defective.

All authorized returned products must be unused and resealeable, in factory-original shipping cartons and must be complete with all packing materials. If returned products are claimed to be defective, Buyer must notify Seller of the nature of the defect prior to returning the product. All items not eligible for return will be returned to Buyer, transportation costs collect. Product returned to Seller by Buyer for no fault of Seller may be subject to a restocking/handling fee. Contact service@tigerstop.com for more information.

TigerStop Parts Return Policy

Standard Parts Returns:
To return your part you will need an RGA (Return Goods Authorization) Number from TigerStop’s Customer Service. You may call customer service at 360 448 6102 or email customer service at service@tigerstop.com to receive your RGA number. Please supply 1) your original order number and 2) reason for return code to speed up the return process.

Additional RGA and Restocking Information:
Please note that RGA’s are issued at TigerStop’s sole discretion. Customer Service may need to work with you to gather more information before issuing an RGA number. TigerStop will not issue an RGA for special order parts or custom parts.

Parts less than 30 Days old:
TigerStop will gladly issue an RGA for parts ordered within the last 30 days. If the return arrives complete and in new condition, full credit will be issued for the returned part. Returns that do not arrive complete and in new condition are subject to a minimum 20% restocking fee. Zero credit may be issued for returns that are incomplete or damaged.

Parts over 30 days old:
For parts ordered in the last 6 months, TigerStop will issue an RGA so long as the parts are complete and in new condition. Please note that all parts returned over 30 days are subject to a 20% restocking fee. Zero credit will be issued for returns that are incomplete or damaged.

Packaging Your Return:
In an ideal world everyone would perfectly preserve their packaging for returns, but life isn’t always that simple. That’s why we don’t require factory original packaging for returns. Hooray!

What we do care about is receiving returns in one piece and with the RGA number written prominently on the package. Adequate packaging is critical to preventing shipping damage. Remember, the inspection determining whether credit can be issued happens after arrival at TigerStop. So, if it looks like a herd of water buffalos made their annual migration over your package, TigerStop won’t be able to accept it. (Another good rule of thumb is that circuit boards should never mix with Styrofoam.)

Who Pays for the Return?
Shipping on standard returns is the customer’s responsibility. Original shipping costs will not be credited. However, customers may be credited shipping costs on a case by case basis depending on the reason for the return.

TigerStop Returns Address:
Once your return is carefully packaged with the RGA number prominently displayed on the exterior of the package, sent it to:

TigerStop LLC c/o Returns Department
12909 NE 95th Street
Vancouver, WA 98682-2426

Credit:
All returns are inspected for condition and completeness after arrival at TigerStop. Based on the inspection, applicable credit will be issued. If the item was purchased via credit card, return credit will be issued to the same card.

When credit can’t be issued, TigerStop will do our best to contact you and explain. If we can’t issue credit and you want the returned part back, we will gladly return the part at your expense. TigerStop can store returned parts for 30 days from the first contact attempt. If we can’t reach you and don’t hear from you by then, the parts will be scrapped.

TigerStop’s goal is to make purchasing and returning spare parts as easy as possible. Our aim is to get you up and running so that you can continue manufacturing cool products, quickly and accurately, for your growing customer base. If TigerStop made a mistake in any way, please let us know, and we will do our best to remedy the situation. We love our customers, we love what we do, and we are continuously striving to do better each day. If you have suggestions about how we can serve you best, don’t be shy! Feedback is welcomed with open paws. You may share your thoughts with service@tigerstop.com.

What Serial Commands Can I Send to My TigerStop?

TigerStop Serial Commands
Most TigerStop products are able to communicate with a computer via the RS 232 Serial Interface. The feature option SET is required to use serial commands. Serial commands can be used to view information and set-tings, change settings and control the TigerStop. Most commands are one or two letters followed by an ENTER key. A utility such as the free application PuTTY may be used to connect to the TigerStop to send & receive serial commands. It can be downloaded at no charge HERE:

https://www.chiark.greenend.org.uk/~sgtatham/putty/latest.html

Basic Serial Commands:

A complete explaination of the TigerStop Comm Spec can be found on our GitHub page HERE:

https://github.com/TigerStop/TigerStopSDK/wiki/RS-232:-TigerStop-Serial

What Type of Belt Do I Have and Can it be Replaced?

There have been three types of timing belts used on TigerStops throughout the years. Below is a guide to help determine what type of belt you have and offer advice on replacing that belt.

Please Note:

Dates and serial numbers are a rough guide only for reference and your machine may differ

Tiger1 (yellow motorbox)

Dates Produced: 1994 – 1998

Serial Numbers: beta – 981179

Belt Specification: 25mm wide T5 (translucent yellowish color)

We no longer have that belt available and upgrades as below are not possible

Tiger2C

Dates Produced: 1998 – 2000

Serial Numbers: 981180 – 004122

Belt Specification: 25mm AT5 (white)

That belt is available currently as of 2020, but may not be in the future Part Number(s): ATBxx-25 (where xx is the length – i.e. ATB10-25 for a TS10)

All TigerStop Versions Thereafter

Dates Produced: 2000 – current

Serial Numbers: 004123+

Belt Specification: 32mm AT5 (white)

Part Number(s): ATBxx (where xx is the length – i.e. ATB10 for a TS10)

Another option for machines with legacy belts

An alternative to the thinner belt (which we won’t stock forever) is to purchase a current idle end carriage, motor pulley, and 32mm belt. A whole motor assembly is much more convenient to swap out than a motor pulley, but also significantly more expensive.

What Type of Fuses do I need for my Cascade Controls AIK?

Fuse Holder & Fuse Replacement Specifications

AIK – Cascade Controls Versions

Specifications:

• Fuse – 250v 5mm x 20mm 5A slow-blow (time delay) fuse – McMaster Carr# 6978K753
• DIN mount Fuse Holder – McMaster Carr # 7641K58

Where Are the Fuses on My Machine?

External 8A 250v Fast Blow Fuses Location:

There are two 8A 250v fuses in a tray on the bottom of the AC power input module as shown. On some versions of the AMP6 (green circuit board) there is also a spare 8A fuse on the inside of the amplifier on the circuit board (see next photo).

8A Fuse Specifications:
8A 250v Fast Blow
5mm x 20mm
TigerStop Part Number: J3088

Internal 1A 250v Fast Blow Fuse locations:

SawGear Fuse Location:

*Please see “What fuses do I need for my TigerStop Product?” FAQ for more information on fuses and how to obtain replacement fuses

Where can I find the AC Motor Cable Pinout?

Where Does Everything Plug Into My Amplifier?

AMP6 Connections:

Why Aren't my Keypad Buttons Working?

This typically happens because of a keypad membrane problem. Replacing the keypad membrane usually solves the problem. Keypad membranes are available for version 4 and 5 electronics as well as for the SawGear.

On the TigerStop product line, the keypad membrane can be tested in boot diagnostics. Using Boot Diagnostics to test keypad. Boot diagnostics are not available on the SawGear or on electronics earlier than version 3.50.

What a keypad issue may look like:

• Non-responsive buttons
• Buttons stuck
• Button being repeatedly sent

As mentioned, we do currently carry keypad membrane replacements for both version 4 and version 5 electronics. You can order them from here (please click buttons below).

Version 4 (SMTKPM)

Version 5 (CON5KPM)

SawGear (SG-KPM)

Why Is My Amplifier Blown?

Blown Amplifier Troubleshooting

A blown amplifier can be caused by a single event that easy to identify, such as a crash, jam or a facility power event. Other times, the cause is not immediately clear and more involved troubleshooting becomes necessary. Below is troubleshooting template that we use to try to identify the cause of a blown amplifier in these situations.

Troubleshooting Steps:

1. Serial number of TigerStop Product

2. What is broken?
What do you think the problem is?
What symptoms do you have?

3. What happened when it broke?
What events happened around the failure, as detailed as possible
What were you doing the last time it was working?During: What did you notice as it failed?
After: What did you notice that caused you to seek help?
Has there been any recent changes: process, operator, location, power, new machinery in the area?
Is there anything else the you can think of?

4. What is the application?
Push or Stop?
What is attached to the carriage?
If it’s not something we provide, that’s no problem but please provide a photo and:
What is it made out of?
How long is it?
How much does it weigh?
What is the material being processed?
Packs or singles? (how many in a pack?)
Length?
Weight?
Roller tables or flat?
How is the station loaded?
How many shifts?
Is there anything else you can think of?

5. What is the environment?
Photos are often helpful:
Pictures of the machine, front and back
Pictures of the cables, especially if there’s any accessories or computer connections
Pictures of the room from a few different angles
What about the circuit the TigerStop is plugged into?
Is any other machinery on that circuit?
What about the tool that the TigerStop is integrated with?
What other machines are physically nearest to the TigerStop?

Amplifier Power Investigation:

1. If other known-working machines are available at the facility:
Swap in a known working controller and controller cable to rule out problems with those components

2. If there is an AIK, make sure that the safety relay is powered on and in the “safe” condition

3. Check the incoming power – You will need a multimeter to perform this test:
Unplug AC power cable from amplifier
Set multimeter to measure AC Voltage
Test all phases as indicated in diagram
Record readings

4. Check the fuses:
Always disconnect power from the amplifier before opening it!
Always close the amplifier before reconnecting power!
8A Fuses:
AMP6: Located in fuse tray on the outside of the amplifier (part of AC power input module) – AMP5: Located on the circuit board inside amplifier
1A Fuses: Located on the circuit board inside the amplifier (all versions)
See FAQ “What fuses do I need for my TigerStop Product?” for more information

5. Check the motor:
Test the motor every time you replace an amplifier,as a bad motor can destroy a fresh amplifier
We have a short video that walks you through the process here:
https://youtu.be/-gNe9b-CGPY

6. Power Investigator:
In extreme and repeated cases, we will loan a power investigator to the customer. This is a small box that plugs in-line to incoming power and records the voltage every five seconds and also records spikes, surges, and sags on each line. This doesn’t ever solve the problem, but it frequently provides data that can be helpful when determining if changes need to be made to incoming power.
The most frequent request that we make is a 0.75 kW isolation transformer installed immediately up stream of the TigerStop

Why is my Display Screen Off?

Step One: Check Incoming Power

If the LED is off start by checking power into the machine. Use a multi meter set to AC voltage, and measure the power as it leaves the wall or on the power cable as it enters the amplifier (or the SawGear Powerhead). DO NOT unseal and open the amplifier for this step, or at any other time while the amplifier is plugged in.

Step Two: Check Fuses

Check the fuses by removing them, one at a time, and testing for continuity with a multi meter. If your amplifier is silver, then there is likely a fuse drawer on the outside of the amplifier where the power cable plugs in (8A, 250V, fast-acting). The other fuses are located inside the amplifier. DO NOT open the amplifier until the power cable has been unplugged. See the Amplifier Installation Guide for complete instructions. You’ll find a row of two or three fuses (1A, 250V, fast-acting) on the exposed edge of the amplifier. If the amplifier has no fuse drawer, then there is also a single fuse (8A, 250V, fast-acting) near the bottom edge of the circuit board, between incoming power and the round tower capacitors. The SawGear Powerhead has no internal fuses, but there is a fuse drawer as on the modern amplifier. Fuse specifications for TigerStop products can be found here.

Step Three: Check Amplifier 24v DC output

If the LED is off, power is reaching the amplifier, and all of the fuses are good, then it’s time to check for power leaving the amplifier. Make sure the amplifier is sealed, plugged in, and turned on. Use your multi meter to measure DC voltage on the six pin circular port on the back of the amplifier. Be careful not to bridge between the pins with your probe, as this can blow a 1A fuse. Measure between the center pin and the first pin counter-clockwise from the notch (i.e. the first pin counterclockwise from the gap between pins).  See diagram below for reference – Please Note that orientation may differ from yours. Please reference using notch on connector. You should see a steady ~24VDC (20-28V is fine). If you don’t, it’s time to replace the amplifier.

Step Three: SawGear

If you verify fuses and incoming power but the display isn’t back lit, then you may need to replace the circuit board, or even possibly, the powerhead itself.

Instructions for replacing a SawGear Circuit Board can be found here.

You may order a new replacement power head here.

Step Four: Check Cables & Controller Settings

If the LED is off, but power is leaving the amplifier, then there is most likely a problem with the controller cable or with the controller. If additional working TigerStops are available, test the suspect controller and the suspect cable in those systems (separately). If not, ring out the cable and then replace the controller if the cable tests well.
If the screen doesn’t power up, but TigerStop seems to respond normally to commands, the screen contrast may be set incorrectly. You can restore factory settings to reset the contrast. This is also a good thing to try when a SawGear is back lit but the display doesn’t light up. Restore factory settings.

Why is my LED screen flashing?

This frequently means that the safety chain is not functioning properly on an Advanced Interconnect Kit (AIK). Pull the kill line, push the E-stop, and then reset both to the safe position. If your AIK has a large box with a clear plastic top, then you’ll also need to push the blue ‘safety reset’ button on that box.

Why is my Positioner Inaccurate?

There are many reasons why you may be suffering from inaccuracies. Troubleshooting accuracy problems can be complicated, but if you follow this guide closely, you can solve any issue you are having.

The three main components of accuracy with a TigerStop:

• Calibration – Simply put, calibration is telling the TigerStop the distance between your pusher foot and the zero point.
• Repeatability – The next biggest component is having repeatable results at one position.
• Scale – Lastly, scale is the mathematical factor between rotations of the motor, to linear movement of the carriage

Other factors that can affect accuracy:

Part square
If you are cutting parts, check to make sure the cut end of the part is square. An unsquare part can be a sign that the accuracy issue is being caused by inadequate clamping or from the part moving during processing. An unsquare part can also be a sign of excessive saw blade run out. The TigerStop may also be mounted unsquare to the blade.

TigerStop pusher attachment
The pusher attachment mounted to the TigerStop carriage may have mechanical play if not mounted properly. This can cause accuracy and part square issues. A quick way to check for this is to try and wiggle the TigerStop pusher attachment by hand. If you get any front-to-back movement, you will want to remount the pusher attachment. If you still have play, then you may need to check the flip away mounting or check the belt to ensure you don’t have any damage.

Saw tolerance
In some situations, accuracy problems can be caused by the saw that TigerStop is mounted to. To check the saw:

• Move TigerStop to a short distance.
•  Cut 6 parts, without moving TigerStop.
  • Note: You will be using TigerStop as a stop for this exercise
• Using a caliper, measure each part. Each part should be the same length. If there is any deviation, make sure it is within your saws specified tolerance. If the parts are beyond your saws stated tolerance, you know your accuracy issue is, at least in part, caused by the saw.

List vs Manual Movements

If you are running a pusher or pattern part list, does your accuracy issue only happen when inside these lists but its accurate in manual mode? TigerStop handles accuracy differently in manual mode than it does inside a pusher or pattern parts lists. If this sounds like your accuracy issue, you will want to check and set the Kerf setting. Use the TigerStop Version 3.50 – 4.72 Users Guide or the TigerStop Version 5 Users Guide for full instructions on how to set your Kerf setting. Note: SawGear doesn’t push material, so it will not have a kerf setting.

Why Won't My Display Turn On?

There are a number of reasons that a display won’t turn on, mostly having to do with power reaching the screen. It is easy to verify that power is reaching the screen.

On a SawGear, the LCD screen is back lit if it is receiving power. On our other machines, there is a small LED immediately to the right of the TigerStop logo on the keypad. That LED will be lit green if power is reaching the keypad.

If power is not reaching the screen, we need to then further investigate why.

• We’ll want to first verify we have proper power coming in from the power source, you’ll want to check the power cable that plugs directly into the amplifier or powerhead.

How Do I Test Incoming Power?

• Next we’ll want to check our fuses

Where are the Fuses on my TigerStop?

• If we have verified incoming power is good and all fuses are good, then most likely we’re looking at the issue being the amplifier or circuit board itself being damaged. It’s best to call Tigerstop technical support to verify at this point.

Why Won't my Machine Home?

There are a number of factors that will prevent a machine from properly homing. These include the motor, the amplifier, the encoder, the end sensors (limit switches), and mechanical difficulties. Most of these possibilities can be tested in boot diagnostics. On version 4 electronics, boot diagnostics are accessed by holding down the ‘program list’ button while powering up. On version 5 electronics, boot diagnostics are accessed by holding down the ‘stop’ button while powering up.

Why won't my positioner move?

There are multiple reasons why a TigerStop may not be moving properly, below, we’ll go over some common causes. Please also see our section on common error codes to see if any of these fit your issue:

End Sensor Issues:

• An end sensor issue can present itself in the form of only being able to move in one direction. The cause of this is a false triggering of the sensor, so the TigerStop already thinks it’s as far as it can go in that direction and will not move any further
• A good way to test this is by using our boot diagnostics to check for signaling. Please watch our video on using boot diagnostics
  • Please note for versions 3.5-4.72, you will hold down the yellow program list upon power up instead of stop
• If you are getting a false reading on one of your end sensors, there are a few different steps in troubleshooting it
  • Most of our end sensors are optical sensors and may just simply have debris caught inside. Try blowing some compressed air inside the beam towards the end with the improperly triggered sensor, accessed between the dust strips on the back. You can do this while in the diagnostic mode
  • Next, if that does not work, we’re looking at checking for loose wires on our connection. You’ll first want to turn off the power and unplug the machine. Next you’ll take off the 4 acorn nuts on the amplifier and slide off one half of the amplifier box which is just a cover. Your end sensors are connected via molex clips at the corner of the board, right next to each other, labeled 1 and 2. 1 is for IE sensor, 2 is for ME sensor. There are four colored wires going into the 1 and 2 molex clips, ensure that we have no loose wires there.
  • If blowing out the sensor did not work and no loose wires, we’re possibly looking at needing a new sensor. If you believe you’re at this point, please contact TigerStop technical support to confirm, as well as confirm correct part number.

Min/Max Limit Issues

• When you try to move, does your screen flash and say Min or Max Lim? Older versions may just flash Mn or Mx when you try to move. If your minimum and maximum limit values are incorrect, then you may not be able to move as you want to.
  • First you’ll want to make sure your calibration is accurate to what the screen says it is, as when you shift calibration, it also shifts your min/max limit values
  • If your calibration is correct, but your still getting this message, then we should try to run our find end limits routine. Please ensure your table is completely clear as the carriage will move end to end.
  • Please see our video on How To Set End Limits
    • If you feel you’re going to crash into anything while running this routine, press the red stop button on the keypad, that will stop the carriage where it is and that will be our minimum limit.
    • Please note for version 3.5-4.72, to run the end limits routine, you press at the same time 7 and 4 from your main screen.

X in Corner of Screen:

• You can observe this in the top left corner of your screen on the regular keypad. An X out is when the TigerStop encounters something it didn’t expect and disables the drive to protect itself as well as you. Depending on the cause of the X, a simple power cycle via the red rocker switch on the motor box may correct the issue. For other issues, it may repeatedly occur and you’ll want to try and troubleshoot the cause.
  • Potential Causes for this:
    • Jamming/crashing
    • Trying to push too much weight
    • Mechanical issues causing the machine to have to work too hard
    • Triggering your tool at rest sensor too rapidly
    • Encoder Issues
    • Motor Issues
    • Amplifier Issues
    • Wrong End Sensor Detected
    • Scale/Speed Values Off
    • Belt Damage

XDM of FixDM:

• Both of these are related to your tool at rest sensor not being properly seen, or was triggered improperly.
• This can be either an issue with how the sensor is mounted, or an issue with the sensor itself.
• We can check for signaling in our diagnostic mode (see video on how to use/access boot diagnostics).
  • If you have a physical rocker switch, you can actuate the tool or the switch itself to see if you see DM while in the diagnostic mode.
  • If you have a magnetic sensor for a tool at rest sensor, you can wave a piece of metal in front of the sensor itself.
  • While the tool is at rest, we want to see DM, when the tool is cycling, DM should disappear.

Motor Issues:

• As discussed above in the X in corner of the screen section. You may have motor issues that are causing movement issues. Please see the below on testing out your motor
  • DC Motor Testing
  • AC Motor Testing
    • Testing AC Motor Cable
    • AC Motor Cable Pinout

Belt Issues:

• Another possible cause to failing to move is the belt has been damaged. You would most likely see an X in the corner of your screen as well.
  • If you suspect a belt issue, you can first start with trying to inspect it via part the orange dust strip on the backside of the machine and peeking inside the beam with a flash light.
  • If you think you have belt damage and wish to take a full look, here is a video on replacing your belt, that covers how to open the machine up and fully inspect the internal components of your TigerStop