Service Center - TigerStop

Call Us

TigerStop Customer Service

Phone: +1 (360) 448 6102

TigerStop Sales

Phone: +1 (360) 254 0661 ext 2

TigerStop Headquarters

Phone: +1 (360) 254-0661

 

 

 

A Cut Above The Rest

TigerStop’s Online Service Center

 

Service Request

    • Speed up your service request! Attach images of your machinery and issues you are experiencing below.
      Drop files here or
  • This field is for validation purposes and should be left unchanged.

Request a New Product or Feature

Have a genius idea for a product? Or maybe you’d like a software featured to be added. Request a new product or feature here!

 

  • This field is for validation purposes and should be left unchanged.

How To Videos

Video thumbnail

Loading...
How To Check a TigerStop Motor

Learn a few techniques to determine if your TigerStop's motor...

How To Navigate SawGear's Keypad Options

Learn how to switch between imperial and metric on your...

How To Change Your Motion Setting

Learn how to change your TigerStop's motion setting. You may...

How to Save Money on Your Lumber Bill

Using TigerSaw 1000's crayon defect marking you can quickly remove...

How To Replace Your Motor

Learn how to replace a TigerStop motor. This in depth...

Parts Store

We’ve got you covered. There’s no excuse to be down. Shop TigerStop’s online parts store and keep your machinery running like new.

Shop Parts

Troubleshooting + FAQ

What is the Safety Chain?

The safety chain is as the name indicates, a full chain of components that must be satisfied for safety purposes in order for the machine to power on and operate.

A safety chain is an integral part of both the Advanced Interconnect Kit (AIK) as well as the fully automated TigerSaw systems.

 

Safety chain on TigerSaw:

  • Please also see our section on “What Do All the Lights on the Front of my TigerSaw Mean?
  • Safety Chain Components:
    • Air: You must have proper PSI into your system in order for the air portion of the safety chain to be satisfied, please see the pressure regulator on the side of the saw to check your current PSI
    • Lube Mist (TigerSaw2000 only): If you have a lube mist system, you must have enough lubricant in the reservoir tank. Operating without enough lubricant in the system can lead to faster wear on the blades/machines and is potentially unsafe.
    • Safety Trip Line: If your safety trip line has been tripped and not properly reset, you will not be able to turn on the system.
    • Emergency Stop Button: You can press this button to kill power to the saw and positioner. It must be reset before power can be restored to the system.

 

  • Other safety chain components: There are two to three (depends on setup) other possible elements that factor into the safety chain that don’t impact the light on the front:
    • Please note: With both guard/blade door, there is a lockout period of 6 seconds after turning the saw off before you can open these, or you risk damaging the key/latch. It is also recommended to trip the estop or safety line before opening for the same reasons as above.
      • Guard Door Latch – This is one of the most common reasons people run into on why their saw will not turn on. If you do not have the key properly aligned to go inside the latch, your saw will not turn on. For testing purposes only, if you believe this may be your issue, you can unmount the key and place it directly into the latch and see if your saw turns on. **NOTE: THIS PART IS ONLY FOR TROUBLESHOOTING, YOU MUST CORRECT THIS IN ORDER TO SAFELY RUN YOUR SAW**
      • Blade Door Latch – Less common an issue than the guard door latch, but same scenario.
    • Light Curtain: – Most systems do not have this, but if you have an actual light curtain, the system will not operate unless the light curtain is satisfied.

Safety Chain on an Advanced Interconnect Kit (AIK) System:

  • Safety Trip Line: If your safety trip line has been tripped and not properly reset, you will not be able to turn on the system.
  • Emergency Stop Button: You can press this button to kill power to the saw and positioner. It must be reset before power can be restored to the system.
  • For certain AIK systems, if you have tripped one component, you may need to trip both, reset both, then hit a reset button on the AIK box itself
What Do All the Lights on the Front of my TigerSaw Mean?

What are all these lights on my TigerSaw and what is their purpose?

 

*Please note, this picture is of a TigerSaw 2000, if you have a TigerSaw 1000, you will not have the lube mist light on your system

 

  • First let’s start with the white Power On button on the bottom left. This is simply just telling us if the main power switch is on and we are receiving power to the system.
  • Emergency Stop – The big red button emergency stop button will kill power to the saw blade portion and Tigerstop portion. This must be reset before operation can continue
  • Next, the bottom row of green lights, from left to right
    • Saw – This will only turn on if the saw is actually on and spinning
    • Air – This will only turn on if you have proper air pressure going into the system (check air regulator on right side of saw system to ensure proper PSI)
    • Lube (TigerSaw 2000) – This light only turns on if you have enough lubricant in your tank. Operating without enough lubrication can be dangerous and potentially shorten the lifespan of your blades/machine
    • Safety Chain – One of the most important components of the system is our safety chain. We need all of our safety components in their proper states for the machine to be safe to run. Components of the safety chain are:
      • Air
      • Lube (TigerSaw 2000 only)
      • Safety Trip Line
      • Emergency Stop
      • If all of these are not satisfied, your saw will not start
    • Safety Chain – Special Mentions: There are two to three (depends on setup) other possible elements that factor into the safety chain that don’t impact the light on the front:
      • Please note: With both guard/blade door, there is a lockout period of 6 seconds after turning the saw off before you can open these, or you risk damaging the key/latch. For the blade door, you must also either trip the safety line or emergency stop before opening this up as well.
        • Guard Door Latch – This is one of the most common reasons people run into on why their saw will not turn on. If you do not have the key properly aligned to go inside the latch, your saw will not turn on. For testing purposes only, if you believe this may be your issue, you can unmount the key and place it directly into the latch and see if your saw turns on. **NOTE: THIS PART IS ONLY FOR TROUBLESHOOTING, YOU MUST CORRECT THIS IN ORDER TO SAFELY RUN YOUR SAW**
        • Blade Door Latch – Less common an issue than the guard door latch, but same scenario.
      • Light Curtain: – Most systems do not have this, but if you have an actual light curtain, the system will not operate unless the light curtain is satisfied.
  • Lastly, we have the green and red on/off buttons for the saw blade portion and TigerStop portion.
Why Won't my TigerSaw Turn On?

There are a few different reasons why your TigerSaw may not be turning on. We’ll cover a few of the most common ones that we can check safely. Beyond that, it is recommended to speak to Technical Support before attempting anything deeper.

 

For additional information on these, please see our pages on “What is the Safety Chain?” and “What Do all the Lights on the Front of my TigerSaw Mean?

 

Safety Key and Latch:

  • By far, the most common reason your TigerSaw blade isn’t turning on is due to the latch and key safety interlock inside the sliding guard door not being properly positioned.
    • If the key is not perfectly lined up to go inside the latch, it will not satisfy the safety chain, and the saw blade will not spin.
    • For testing purposes only, if you believe this may be your issue, you can unmount the key and place it directly into the latch and see if your saw turns on. **NOTE: THIS PART IS ONLY FOR TROUBLESHOOTING, YOU MUST CORRECT THIS IN ORDER TO SAFELY RUN YOUR SAW**
  • There is also a similar setup on the blade access door. It is less common of an issue, just due to the nature of how often each door is opened.
  • PLEASE NOTE: There is a 6 second lockout timer between turning the blade off and being able to open either of these doors. Additionally for the blade access door, you must either trip the safety trip line or the emergency stop button before attempting to open.
    • If you do not follow this lockout procedure, you will damage your key and latch system!

Safety Chain:

In addition to the interlock key/latches mentioned above, the following are also components of the safety chain that must be satisfied before being able to turn the saw blade on

  • Air: You must have proper PSI into your system in order for the air portion of the safety chain to be satisfied, please see the pressure regulator on the side of the saw to check your current PSI
  • Lube Mist (TigerSaw2000 only): If you have a lube mist system, you must have enough lubricant in the reservoir tank. Operating without enough lubricant in the system can lead to faster wear on the blades/machines and is potentially unsafe.
  • Safety Trip Line: If your safety trip line has been tripped and not properly reset, you will not be able to turn on the system.
  • Emergency Stop Button: You can press this button to kill power to the saw and positioner. It must be reset before power can be restored to the system.

Light Curtain:

  • Light Curtain: Some systems may have a physical light curtain. This also needs to be properly satisfied for operation.

 

If you have checked all of these and are still not able to power the saw on, please contact TigerStop Technical Support

What is the Tool IK Setting Responsible for in TigerTouch?

In TigerTouch, we have a setting under Options > Amp SysInfo

  • In here we have a setting for Tool IK
    • This setting corresponds to the interconnect kit you are using on your system
      • 0 is for None, as in you’re not using any interconnect kit
      • 1 is for Standard, for if you’re using a standard interconnect kit
      • 2 is for Advanced, you must be using an advanced interconnect kit and your system be properly enabled for this
      • 3 is for Full-Auto, you must be using an advanced interconnect kit and your system be properly enabled for this
How Do I Create Custom Buttons in TigerTouch?

You can create custom buttons in TigerTouch.

These buttons can be used to either:

  • Move to a position – For example, if you have a common position you continually move to
  • Add and Move – You can add a value and then move by that value
    • For example, if we’re currently at 50 and set a value of 10 for Add and Move. It will move to 60 inches after we press our button
    • This can be a positive or negative value to dictate which direction to move
    • Does not factor in kerf
  • Apply Offset – You can quickly offset your calibration in the positive or negative direction. To remove any offsets, hit the clear button
  • Apply Increment – You can program a button to increment by a specific value each time
    • Can be positive or negative
    • This factors in your kerf for every movement

How to Program Custom Buttons in TigerTouch:

  • First we must launch TigerTouch as an Administrator

TigerTouch run as admin

  • After the software has finished loading, along the top row, select Move
  • After selecting move, you’ll want to look for and click one of the little circles near the bottom of the page

Click here TigerTouch

  • Now you should have a blank page where you can start creating your buttons
    • Right click on an empty button and you’ll be presented with the following menu options. Here you can choose the name of the button, color of the button the type of action as well as the value.
    • You can also browse to an image and have an image for your button icon.
      • Tested image formats: jpg and png
      • YOU MUST NAVIGATE TO A VALID IMAGE FILE OR YOU WILL CRASH

Button menu

  • Here is an example of some created buttons. Once created, simply press them to perform the programmed action

Button examples

Loading...

Manuals + Downloads

Enable Your Machine

To power up a brand new machine, you will need an enable code. To receive one, please scroll down and fill out the Warranty Registration Form in the next section. You will need to know your machine’s serial number to do so. Watch the below video to locate your serial number.

Your enable code will be e-mailed to you by the Customer Service Department during business hours Monday-Friday 6am-4pm PST. Your machine’s warranty begins on the date that you receive your enable code.

Warranty Registration

Your machine warranty begins on the date that you receive your enable code. To receive an enable code, please fill out the below form and click the submit button at the bottom.

TigerStop’s customer service department will verify your form and email you your enable code during business hours Monday-Friday 6am-4pm PST.






  • Each TigerStop, LLC product is warranted against defects in material and workmanship for a period of twelve (12) months from the date the product is enabled or the equivalent of 2080 hours of production use, whichever shall first occur. In the event that a product is not enabled within thirty six (36) months from shipment date the warranty shall lapse. If a product is enabled before thirty six months (36) and after thirty (30) months, the warranty shall be in effect until thirty six (36) months from shipment date.

  • This field is for validation purposes and should be left unchanged.