SOS helpdesk - TigerStop NL

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TigerStop Europe | Algemeen

Tel.: +31 546 57 51 71

TigerStop Europe | Service

Tel.: +31 546 57 51 71, (kies optie 1)

TigerStop Europe | Verkoop

Tel.: +31 546 57 51 71 (kies optie 2)

TigerStop USA | Hoofdkantoor

Tel.: +1 (360) 254-0661
Fax: +1 (360) 260-0755

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SOS Helpdesk

Bereikbaar van: Ma- do: 8.00 - 17.00 uur | Vr: 8.00 - 16.00 uur

Service aanvraag

    • Versnel uw serviceaanvraag! Voeg eenvoudig afbeeldingen van uw machine en problemen die u ondervindt hieronder toe.
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      Max. bestandsgrootte: 5 MB, Max. aantal bestanden: 4.
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    Plaats hier uw tip aan ons

    Heeft u een geniaal idee voor een product? Of misschien wilt u ons een tip geven om onze software verder te ontwikkelen. Geef het hier aan ons door!

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    Service video's

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    How To Find Your Serial Number

    Finding your TigerStop's serial number is very easy with this...

    How To Adjust TigerStop's Internal Carriage Glides

    Learn how to adjust TigerStop's internal carriage glides in this...

    Hoe kunt u de lagers van de SawGear's aanpassen

    Om te controleren en te zien of uw lagers goed...

    How To Use Boot Diagnostics

    Boot Diagnostics is a simple toolset for checking basic functionality...

    How To Replace TigerStop's Keypad Membrane

    You can replace your TigerStop's keypad membrane in less than...

    Onderdelen

    Er zijn verschillende onderdelen verkrijgbaar voor uw TigerStop-producten. Van belang is om het juist serienummer bij de hand te houden. Onze onderdelen worden vervolgens uitgeleverd via één van onze dealers.

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    Problemen oplossen & FAQ

    Do you ship worldwide?

    Yes, TigerStop can ship anywhere in the world from our Vancouver, Washington factory or our Wierden, Netherlands factory.

    Why won't my display turn on?

    There are a number of reasons that a display won’t turn on, mostly having to do with power reaching the screen. It is easy to verify that power is reaching the screen.

    On a SawGear, the LCD screen is back lit if it is receiving power. On our other machines, there is a small LED immediately to the right of the TigerStop logo on the keypad. That LED will be lit green if power is reaching the keypad.

    Why is my LED screen flashing?

    This frequently means that the safety chain is not functioning properly on an Advanced Interconnect Kit (AIK). Pull the kill line, push the E-stop, and then reset both to the safe position. If your AIK has a large box with a clear plastic top, then you’ll also need to push the blue ‘safety reset’ button on that box.

    Why is my LED screen off?

    If the LED is off start by checking power into the machine. Use a multi meter set to AC voltage, and measure the power as it leaves the wall or on the power cable as it enters the amplifier (or the SawGear Powerhead). DO NOT unseal and open the amplifier for this step, or at any other time while the amplifier is plugged in.

    Check the fuses by removing them, one at a time, and testing for continuity with a multi meter. If your amplifier is silver, then there is likely a fuse drawer on the outside of the amplifier where the power cable plugs in (8A, 250V, fast-acting). The other fuses are located inside the amplifier. DO NOT open the amplifier until the power cable has been unplugged. See the Amplifier Installation Guide for complete instructions. You’ll find a row of two or three fuses (1A, 250V, fast-acting) on the exposed edge of the amplifier. If the amplifier has no fuse drawer, then there is also a single fuse (8A, 250V, fast-acting) near the bottom edge of the circuit board, between incoming power and the round tower capacitors. The SawGear Powerhead has no internal fuses, but there is a fuse drawer as on the modern amplifier.

    If the LED is off, power is reaching the amplifier, and all of the fuses are good, then it’s time to check for power leaving the amplifier. Make sure the amplifier is sealed, plugged in, and turned on. Use your multi meter to measure DC voltage on the six pin circular port on the back of the amplifier. Be careful not to bridge between the pins with your probe, as this can blow a 1A fuse. Measure between the center pin and the first pin counter-clockwise from the notch (i.e. the first pin counterclockwise from the gap between pins). You should see a steady ~24VDC (20-28V is fine). If you don’t, it’s time to replace the amplifier.

    On a SawGear; if you verify fuses and incoming power but the display isn’t back lit, then it’s time to replace the Power Head. You may order a new replacement power head here.

    If the LED is off, but power is leaving the amplifier, then there is most likely a problem with the controller cable or with the controller. If additional working TigerStops are available, test the suspect controller and the suspect cable in those systems (separately). If not, ring out the cable and then replace the controller if the cable tests well.
    If the screen doesn’t power up, but TigerStop seems to respond normally to commands, the screen contrast may be set incorrectly. You can restore factory settings to reset the contrast. This is also a good thing to try when a SawGear is back lit but the display doesn’t light up. Restore factory settings.

    Why don't my keypad buttons work?

    This typically happens because of a keypad membrane problem. Replacing the keypad membrane usually solves the problem. Keypad membranes are available for version 4 and 5 electronics as well as for the SawGear.

    On the TigerStop product line, the keypad membrane can be tested in boot diagnostics. Using Boot Diagnostics to test keypad. Boot diagnostics are not available on the SawGear or on electronics earlier than version 3.50.

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    Brochure + Downloads

     

    Garantieregistratie

    De garantie van uw machine begint op de datum dat u het garantieregistratieformulier invult. Vul daarom het onderstaande formulier in en klik onderaan op de verzendknop.

    De klantenservice van TigerStop controleert uw formulier tijdens kantooruren van maandag tot en met vrijdag van 8.00 – 17.00 uur (vrijdag tot 16.00 uur).

    Factuurdatum is leidend indien u dit formulier niet in vult.

    Garantie registratie






    • Each TigerStop, LLC product is warranted against defects in material and workmanship for a period of twelve (12) months from the date the product is enabled or the equivalent of 2080 hours of production use, whichever shall first occur. In the event that a product is not enabled within thirty six (36) months from shipment date the warranty shall lapse. If a product is enabled before thirty six months (36) and after thirty (30) months, the warranty shall be in effect until thirty six (36) months from shipment date.

    • Dit veld is bedoeld voor validatiedoeleinden en moet niet worden gewijzigd.