Service d'assistance SOS - TigerStop FR

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TigerStop Europe | Général

Tél.: +31 546 57 51 71

TigerStop Europe | SOS

Tél.: +31 546 57 51 71, (choisissez l’option 1)

TigerStop Europe | Ventes

Tel.: +31 546 57 51 71 (choisissez l’option 2)

TigerStop USA

Tél.: +1 (360) 254-0661
Fax: +1 (360) 260-0755

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Service d'assistance SOS

Heures d'ouverture : Du lundi au jeudi de 8h00 à 17h00 | Vendredi de 8h00 à 16h00

Demande d'assistance

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Envoyez-nous ici vos suggestions

Si vous avez une excellente idée concernant un produit ou un conseil à nous donner pour améliorer encore un peu plus notre logiciel, indiquez-les ici !

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How To Videos

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Pièces détachées

Différentes pièces détachées sont disponibles pour vos produits TigerStop. N’oubliez pas de nous indiquer le numéro de série correct. Nos pièces détachées sont ensuite livrées par l’un de nos distributeurs.

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Solution des problèmes & FAQ

What is an Enable Code?

An enable code is a unique string of numbers that is tied to the serial number of the machine, providing important benefits.

  • The enable code registers your TigerStop product for convenient access to technical support, upgrades, and service.
  • The enable code activates any additional software or accessory options purchased, such as Cut List Downloading, Dynamic Optimization, or Label Printing.
  • Your TigerStop product warranty starts on the day an enable code is provided

When a TigerStop machine is powered on for the first time, the display will ask you for an enable code. You will need to obtain and enter an enable code before you can start using your new TigerStop machine. To get an enable code fill out an online Warranty Registration Form in the Service section of the website.

How do I get an Enable Code?

To get an enable code fill out the Warranty Registration Form. It is located in the Service section of the website and can be submitted online. If you are having difficulties doing so online, please copy and paste your answers into an email addressed to sos@tigerstop.com. You may also call TigerStop’s Service Department +31 546 57 51 71.

You will need to obtain and enter an enable code before you can start using your new TigerStop machine. Your enable code is associated with your machine’s serial number. To find your serial number watch the below video.

 

How Do I Test an AC Motor?

Preparation:
Motor should be removed from machine

Items Required:
Multimeter & AC Motor Cable Pinout document

Test One – Cogging:
Rotate motor by hand, it must turn freely with a small amount of cogging. The motor will not produce the required amount of power without cogging. If no cogging, then FAIL.

Test Two – Short:
Tie all 3 drive wires together and rotate the motor by hand. It should be hard to rotate. If not, FAIL.

Test Three – Voltage:
Set multimeter to measure DC voltage connected to M1 & M2, Rotating the motor by hand, should produce a voltage reading on the multimeter. If no voltage, FAIL. Repeat between all phases (M1 & M3, M2 & M3).

Test Four – Open:
Set multimeter to measure resistance Ω. Measure from each phase to motor case. If readings show
anything other than OL or infinate, then FAIL.

Test Five – Resistance:
Set multimeter to measure resistance Ω. Measure between all phases (M1 & M2, M1 & M3, M2 & M3)
Readings should be around 2-4 ohms. If not, then FAIL.

Do you ship worldwide?

Yes, TigerStop can ship anywhere in the world from our Vancouver, Washington factory or our Wierden, Netherlands factory.

Why won't my display turn on?

There are a number of reasons that a display won’t turn on, mostly having to do with power reaching the screen. It is easy to verify that power is reaching the screen.

On a SawGear, the LCD screen is back lit if it is receiving power. On our other machines, there is a small LED immediately to the right of the TigerStop logo on the keypad. That LED will be lit green if power is reaching the keypad.

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Télécharger + Manuel d'instructions

 

Garantie

La garantie de votre machine commence à la date à laquelle vous remplissez le formulaire d’enregistrement de la garantie. Veuillez remplir le formulaire ci-dessous et cliquer sur le bouton d’envoi en bas.

Le service clientèle TigerStop vérifiera votre formulaire pendant les heures de bureau, du lundi au vendredi de 8 à 17 heures (vendredi à 16 heures).

La date de facturation est en tête si vous ne remplissez pas ce formulaire.

Enregistrement de la Garantie






  • Each TigerStop product is warranted against defects in material and workmanship for a period of twelve (12) months from the date the product is enabled or the equivalent of 2080 hours of production use, whichever shall first occur. In the event that a product is not enabled within thirty six (36) months from shipment date the warranty shall lapse. If a product is enabled before thirty six months (36) and after thirty (30) months, the warranty shall be in effect until thirty six (36) months from shipment date.

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