Service d'assistance SOS - TigerStop FR

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TigerStop Europe | Général

Tél.: +31 546 57 51 71

TigerStop Europe | SOS

Tél.: +31 546 57 51 71, (choisissez l’option 1)

TigerStop Europe | Ventes

Tel.: +31 546 57 51 71 (choisissez l’option 2)

TigerStop USA

Tél.: +1 (360) 254-0661
Fax: +1 (360) 260-0755

 

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Service d'assistance SOS

Heures d'ouverture : Du lundi au jeudi de 8h00 à 17h00 | Vendredi de 8h00 à 16h00

Demande d'assistance

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Envoyez-nous ici vos suggestions

Si vous avez une excellente idée concernant un produit ou un conseil à nous donner pour améliorer encore un peu plus notre logiciel, indiquez-les ici !

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How To Videos

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How To Replace a TigerStop Belt

Learn how to replace a TigerStop belt in this informational...

How To Adjust The Flip Away

Learn how to remove and adjust the flip away on...

How To Change TigerStop's Motor End

You will want to change your TigerStop's Motor End if...

How To Check a TigerStop Motor

Learn a few techniques to determine if your TigerStop's motor...

How To Navigate SawGear's Keypad Options

Learn how to switch between imperial and metric on your...

Pièces détachées

Différentes pièces détachées sont disponibles pour vos produits TigerStop. N’oubliez pas de nous indiquer le numéro de série correct. Nos pièces détachées sont ensuite livrées par l’un de nos distributeurs.

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Solution des problèmes & FAQ

How Do I Test an AC Motor?

Preparation:
Motor should be removed from machine

Items Required:
Multimeter & AC Motor Cable Pinout document

Test One – Cogging:
Rotate motor by hand, it must turn freely with a small amount of cogging. The motor will not produce the required amount of power without cogging. If no cogging, then FAIL.

Test Two – Short:
Tie all 3 drive wires together and rotate the motor by hand. It should be hard to rotate. If not, FAIL.

Test Three – Voltage:
Set multimeter to measure DC voltage connected to M1 & M2, Rotating the motor by hand, should produce a voltage reading on the multimeter. If no voltage, FAIL. Repeat between all phases (M1 & M3, M2 & M3).

Test Four – Open:
Set multimeter to measure resistance Ω. Measure from each phase to motor case. If readings show
anything other than OL or infinate, then FAIL.

Test Five – Resistance:
Set multimeter to measure resistance Ω. Measure between all phases (M1 & M2, M1 & M3, M2 & M3)
Readings should be around 2-4 ohms. If not, then FAIL.

Do you ship worldwide?

Yes, TigerStop can ship anywhere in the world from our Vancouver, Washington factory or our Wierden, Netherlands factory.

Why won't my display turn on?

There are a number of reasons that a display won’t turn on, mostly having to do with power reaching the screen. It is easy to verify that power is reaching the screen.

On a SawGear, the LCD screen is back lit if it is receiving power. On our other machines, there is a small LED immediately to the right of the TigerStop logo on the keypad. That LED will be lit green if power is reaching the keypad.

Why is my LED screen flashing?

This frequently means that the safety chain is not functioning properly on an Advanced Interconnect Kit (AIK). Pull the kill line, push the E-stop, and then reset both to the safe position. If your AIK has a large box with a clear plastic top, then you’ll also need to push the blue ‘safety reset’ button on that box.

Why is my LED screen off?

If the LED is off start by checking power into the machine. Use a multi meter set to AC voltage, and measure the power as it leaves the wall or on the power cable as it enters the amplifier (or the SawGear Powerhead). DO NOT unseal and open the amplifier for this step, or at any other time while the amplifier is plugged in.

Check the fuses by removing them, one at a time, and testing for continuity with a multi meter. If your amplifier is silver, then there is likely a fuse drawer on the outside of the amplifier where the power cable plugs in (8A, 250V, fast-acting). The other fuses are located inside the amplifier. DO NOT open the amplifier until the power cable has been unplugged. See the Amplifier Installation Guide for complete instructions. You’ll find a row of two or three fuses (1A, 250V, fast-acting) on the exposed edge of the amplifier. If the amplifier has no fuse drawer, then there is also a single fuse (8A, 250V, fast-acting) near the bottom edge of the circuit board, between incoming power and the round tower capacitors. The SawGear Powerhead has no internal fuses, but there is a fuse drawer as on the modern amplifier.

If the LED is off, power is reaching the amplifier, and all of the fuses are good, then it’s time to check for power leaving the amplifier. Make sure the amplifier is sealed, plugged in, and turned on. Use your multi meter to measure DC voltage on the six pin circular port on the back of the amplifier. Be careful not to bridge between the pins with your probe, as this can blow a 1A fuse. Measure between the center pin and the first pin counter-clockwise from the notch (i.e. the first pin counterclockwise from the gap between pins). You should see a steady ~24VDC (20-28V is fine). If you don’t, it’s time to replace the amplifier.

On a SawGear; if you verify fuses and incoming power but the display isn’t back lit, then it’s time to replace the Power Head. You may order a new replacement power head here.

If the LED is off, but power is leaving the amplifier, then there is most likely a problem with the controller cable or with the controller. If additional working TigerStops are available, test the suspect controller and the suspect cable in those systems (separately). If not, ring out the cable and then replace the controller if the cable tests well.
If the screen doesn’t power up, but TigerStop seems to respond normally to commands, the screen contrast may be set incorrectly. You can restore factory settings to reset the contrast. This is also a good thing to try when a SawGear is back lit but the display doesn’t light up. Restore factory settings.

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Télécharger + Manuel d'instructions

Activez votre machine TigerStop

Pour mettre en service une nouvelle machine, vous avez besoin d’un code d’activation. Pour en recevoir un, faites défiler la page et remplissez le formulaire d’enregistrement de la garantie. Pour ce faire, vous devez avoir à portée de main le numéro de série de votre machine. Regardez la vidéo ci-dessous pour connaître votre numéro de série. (Vous recevrez le numéro de série avec votre TigerStop).

Votre code d’activation sera envoyé par e-mail par le département de service pendant les heures de bureau du lundi au vendredi. La garantie de votre machine commence à la date à laquelle vous recevez le code d’activation.

Garantie

La garantie de votre machine commence à la date à laquelle vous remplissez le formulaire d’enregistrement de la garantie. Veuillez remplir le formulaire ci-dessous et cliquer sur le bouton d’envoi en bas.

Le service clientèle TigerStop vérifiera votre formulaire pendant les heures de bureau, du lundi au vendredi de 8 à 17 heures (vendredi à 16 heures).

La date de facturation est en tête si vous ne remplissez pas ce formulaire.

Enregistrement de la Garantie






  • All of TigerStop’s products have a warranty period of 12 months from the date the product is installed and provided that the product has not exceeded 2080 production hours. If the product has exceeded 2080 production hours within a period of 12 months, the warranty no longer applies. In cases where the product has not been installed within 36 months of shipping, the warranty expires when the 36 months have expired. If the product is installed after 30 months, but before 36 months from the shipping date, the warranty is limited to 36 months from the shipping date. In that case, the provisions of article 11.1 do not apply.

  • Ce champ n’est utilisé qu’à des fins de validation et devrait rester inchangé.