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Solution des problèmes & FAQ
What is the TigerStop® Return Policy?
The Buyer must obtain a return goods authorization (“RGA”) from Seller before returning any product eligible for return. No return of eligible products will be accepted by Seller without an RGA, which will be issued at Seller’s sole discretion. Special order products may not be returned for any reason if non-defective.
All authorized returned products must be unused and resealeable, in factory-original shipping cartons and must be complete with all packing materials. If returned products are claimed to be defective, Buyer must notify Seller of the nature of the defect prior to returning the product. All items not eligible for return will be returned to Buyer, transportation costs collect. Product returned to Seller by Buyer for no fault of Seller may be subject to a restocking/handling fee. Contact serviceeurope@tigerstop.com for more information.
TigerStop® Parts Return Policy
Standard Parts Returns:
To return your part you will need an RGA (Return Goods Authorization) Number from TigerStop® Customer Service. You may call customer service at +31 546 57 51 71 or email customer service at serviceeurope@tigerstop.com to receive your RGA number. Please supply 1) your original order number and 2) reason for return code to speed up the return process.
Additional RGA and Restocking Information:
Please note that RGA’s are issued at TigerStop® sole discretion. Customer Service may need to work with you to gather more information before issuing an RGA number. TigerStop® will not issue an RGA for special order parts or custom parts.
Parts less than 30 Days old:
TigerStop® will gladly issue an RGA for parts ordered within the last 30 days. If the return arrives complete and in new condition, full credit will be issued for the returned part. Returns that do not arrive complete and in new condition are subject to a minimum 20% restocking fee. Zero credit may be issued for returns that are incomplete or damaged.
Parts over 30 days old:
For parts ordered in the last 6 months, TigerStop® will issue an RGA so long as the parts are complete and in new condition. Please note that all parts returned over 30 days are subject to a 20% restocking fee. Zero credit will be issued for returns that are incomplete or damaged.
Packaging Your Return:
In an ideal world everyone would perfectly preserve their packaging for returns, but life isn’t always that simple. That’s why we don’t require factory original packaging for returns. Hooray!
What we do care about is receiving returns in one piece and with the RGA number written prominently on the package. Adequate packaging is critical to preventing shipping damage. Remember, the inspection determining whether credit can be issued happens after arrival at TigerStop®. So, if it looks like a herd of water buffalos made their annual migration over your package, TigerStop® won’t be able to accept it. (Another good rule of thumb is that circuit boards should never mix with Styrofoam.)
Who Pays for the Return?
Shipping on standard returns is the customer’s responsibility. Original shipping costs will not be credited. However, customers may be credited shipping costs on a case by case basis depending on the reason for the return.
TigerStop® Returns Address:
Once your return is carefully packaged with the RGA number prominently displayed on the exterior of the package, sent it to:
TigerStop® LLC c/o Returns Department
Bedrijvenstraat 17 NL-7641 AM
Wierden, Netherlands
Credit:
All returns are inspected for condition and completeness after arrival at TigerStop®. Based on the inspection, applicable credit will be issued. If the item was purchased via credit card, return credit will be issued to the same card.
When credit can’t be issued, TigerStop® will do our best to contact you and explain. If we can’t issue credit and you want the returned part back, we will gladly return the part at your expense. TigerStop® can store returned parts for 30 days from the first contact attempt. If we can’t reach you and don’t hear from you by then, the parts will be scrapped.
TigerStop’s® goal is to make purchasing and returning spare parts as easy as possible. Our aim is to get you up and running so that you can continue manufacturing cool products, quickly and accurately, for your growing customer base. If TigerStop® made a mistake in any way, please let us know, and we will do our best to remedy the situation. We love our customers, we love what we do, and we are continuously striving to do better each day. If you have suggestions about how we can serve you best, don’t be shy! Feedback is welcomed with open paws. You may share your thoughts with sserviceeurope@tigerstop.com.
Why is my positioner inaccurate?
There are many reasons why you may be suffering from inaccuracies. Troubleshooting accuracy problems can be complicated, but if you follow this guide closely, you can solve any issue you are having.
Check part square
If you are cutting parts, check to make sure the cut end of the part is square. An unsquare part can be a sign that the accuracy issue is being caused by inadequate clamping or from the part moving during processing. An unsquare part can also be a sign of excessive saw blade run out. The TigerStop® may also be mounted unsquare to the blade.
Check the TigerStop® pusher attachment
The pusher attachment mounted to the TigerStop® carriage may have mechanical play if not mounted properly. This can cause accuracy and part square issues. A quick way to check for this is to try and wiggle the TigerStop® pusher attachment by hand. If you get any front-to-back movement, you will want to remount the pusher attachment. If you still have play, then you may need to check the flip away mounting or check the belt to ensure you don’t have any damage. See the TigerStop® Installation Guide and the TigerStop® Belt and Motor Replacement Guide for instructions.
Check the saw tolerance
In some situations, accuracy problems can be caused by the saw that TigerStop® is mounted to. To check the saw:
a. Move TigerStop® to a short distance.
b. Cut 6 parts, without moving TigerStop®.
Note: You will be using TigerStop® as a stop for this exercise
c. Using a caliper, measure each part. Each part should be the same length. If there is any deviation, make sure it is within your saws specified tolerance. If the parts are beyond your saws stated tolerance, you know your accuracy issue is, at least in part, caused by the saw.
Does the accuracy problem happen only when running a parts list?
If you are running a pusher or pattern part list, does your accuracy issue only happen when inside these lists but its accurate in manual mode? TigerStop® handles accuracy differently in manual mode than it does inside a pusher or pattern parts lists. If this sounds like your accuracy issue, you will want to check and set the Kerf setting. Use the TigerStop® Version 3.50 – 4.72 Users Guide or the TigerStop® Version 5 Users Guide for full instructions on how to set your Kerf setting. Note: SawGear® doesn’t push material, so it will not have a kerf setting.
Is the accuracy always off by the same amount at any location?If the TigerStop® is not accurate by the same amount, no matter the location, then you will need to adjust your calibration. Use the TigerStop® Version 3.50 – 4.72 Quick Reference Card, TigerStop® Version 5 Quick Reference Card or the SawGear® Quick Reference Card for full instructions on how to calibrate your machine.
Is the accuracy consistently off the farther out you go?
If the TigerStop® accuracy gets consistently worse the farther out you go, then you may need to re-tension your belt and adjust your scale setting. Over time, the TigerStop® and SawGear® belt will wear and need to be re-tensioned. Use the TigerStop® Belt and Motor Replacement Guide or the TigerTurbo Belt Replacement Guide to re-tension and scale your machine. If you have a TigerStop® product that uses a rack and pinion drive, you will want to check your scale against the machines default value. On these machines, the scale should never be changed.
Fill out a TigerStop® Data Log
If the accuracy problem doesn’t seem to be caused by one of the causes listed, then you should fill out a TigerStop® data log. The data log is a worksheet that will have you send TigerStop® to a number of locations and then record data at each location. Download the Data Log in the Service section of the website under Downloads or search for « data log ». Read the instructions and be sure to fill it out completely. Once finished, email the data log to service@tigerstop.com.
Can I use a TigerStop® on the left or right side of a tool?
Some TigerStop® products are ambidextrous, but are shipped from the factory as a right or left hand machine. To use TigerStop® in the opposite direction, follow the instructions in the TigerStop® Installation Manual on page 8 and 16. The Installation Manual is found in the Downloads section of the Service page online under Product & Accessory Installation Manuals.
To see examples of a TigerStop® on the left or right side of a tool visit the TigerStop® configurator by CLICKING HERE.
What is that high-pitched noise coming from my TigerStop®?
This noise is completely normal. You will frequently hear this high-pitched whiny noise when the TigerStop® is holding at a constant position.
Most tooling processes are louder than this noise, but if you want the noise to stop while you’re doing quieter work in the shop, you can use the ‘sleep’ functionality to make the noise stop. The easiest way to access (and exit) the sleep mode is by using the power button on the keypad. Sleep mode can also be activated based on a timer. Sleep is not available on version 4 and earlier electronics.
Be aware that while the machine is asleep, it will not hold its position. In other words, you’ll be able to manually move the positioner and it will not return to the original position. However, it will track this motion and reflect the proper position upon awakening.
The sleep timer setting puts the machine to sleep after a given amount of time. On most of our machines, the sleep timer is set in seconds. It is accessed via the ‘options’ menu. On a SawGear®, the sleep timer is set in minutes. It is accessed by pressing ‘D’ button followed by the power button. Setting the timer to zero on any machine prevents sleep mode from automatically occurring.
How do I get an Enable Code?
To get an enable code fill out the Warranty Registration Form. It is located in the Service section of the website and can be submitted online. If you are having difficulties doing so online, please copy and paste your answers into an email addressed to sos@tigerstop.com. You may also call TigerStop® Service Department +31 546 57 51 71.
You will need to obtain and enter an enable code before you can start using your new TigerStop® machine. Your enable code is associated with your machine’s serial number. To find your serial number watch the below video.
Télécharger + Manuel d'instructions
Activez votre machine TigerStop®
Pour mettre en service une nouvelle machine, vous avez besoin d’un code d’activation. Pour en recevoir un, faites défiler la page et remplissez le formulaire d’enregistrement de la garantie. Pour ce faire, vous devez avoir à portée de main le numéro de série de votre machine. Regardez la vidéo ci-dessous pour connaître votre numéro de série. (Vous recevrez le numéro de série avec votre TigerStop®).
Votre code d’activation sera envoyé par e-mail par le département de service pendant les heures de bureau du lundi au vendredi. La garantie de votre machine commence à la date à laquelle vous recevez le code d’activation.
Garantie
La garantie de votre machine commence à la date à laquelle vous remplissez le formulaire d’enregistrement de la garantie. Veuillez remplir le formulaire ci-dessous et cliquer sur le bouton d’envoi en bas.
Le service clientèle TigerStop® vérifiera votre formulaire pendant les heures de bureau, du lundi au vendredi de 8 à 17 heures (vendredi à 16 heures).
La date de facturation est en tête si vous ne remplissez pas ce formulaire.