Service Center - TigerStop EN

Call us

TigerStop Europe

Phone: +31 546 57 51 71

TigerStop Europe | Service

Phone: +31 546 57 51 71, (option 1)

TigerStop Europe | Sales

Phone: +31 546 57 51 71 (option 2)

TigerStop Headquarters

Phone: +1 (360) 254-0661
Fax: +1 (360) 260-0755

Select Your Location

 

Welcome To TigerStop's

Service Center

Service Request

    • Speed up your service request! Attach images of your machinery and issues you are experiencing below.
      Drop files here or
      Max. file size: 5 MB, Max. files: 4.
    • This field is for validation purposes and should be left unchanged.

    Request a Feature

    Have a genius idea for a product? Or maybe you’d like a software featured to be added. Request a new product or feature here!

     

    • This field is for validation purposes and should be left unchanged.

    How To Videos

    Video thumbnail

    Loading...
    How To Replace Your Motor

    Learn how to replace a TigerStop motor. This in depth...

    How To Calibrate & Scale SawGear

    Scaling and calibrating your SawGear is quite simple. Watch this...

    How to Determine Your Software Version

    Determine your TigerStop's software version by going into the System...

    How To Calibrate Your TigerStop

    Learn how to calibrate your TigerStop. This video is applicable...

    How To Use Backboard Optimization

    The Backboard Optimization process could save your business an incredible...

    Parts Store

    We’ve got you covered. There’s no excuse to be down. Shop TigerStop’s online parts store and keep your machinery running like new.

    Shop Parts

    Troubleshooting + FAQ

    How Do I Test an AC Motor?

    Preparation:
    Motor should be removed from machine

    Items Required:
    Multimeter & AC Motor Cable Pinout document

    Test One – Cogging:
    Rotate motor by hand, it must turn freely with a small amount of cogging. The motor will not produce the required amount of power without cogging. If no cogging, then FAIL.

    Test Two – Short:
    Tie all 3 drive wires together and rotate the motor by hand. It should be hard to rotate. If not, FAIL.

    Test Three – Voltage:
    Set multimeter to measure DC voltage connected to M1 & M2, Rotating the motor by hand, should produce a voltage reading on the multimeter. If no voltage, FAIL. Repeat between all phases (M1 & M3, M2 & M3).

    Test Four – Open:
    Set multimeter to measure resistance Ω. Measure from each phase to motor case. If readings show
    anything other than OL or infinate, then FAIL.

    Test Five – Resistance:
    Set multimeter to measure resistance Ω. Measure between all phases (M1 & M2, M1 & M3, M2 & M3)
    Readings should be around 2-4 ohms. If not, then FAIL.

    Loading...

    Manuals + Downloads

     

    Warranty Registration

    Your machine warranty begins on the date that you fill in the Warranty Registration form. So please fill out the below form and click the submit button at the bottom.

    TigerStop’s customer service department will verify your form during business hours Monday-Friday 8am – 5pm (F 4pm).

    (Invoice date is leading if you do not fill in this form)

    Warranty Registration






    • Each TigerStop product is warranted against defects in material and workmanship for a period of twelve (12) months from the date the product is enabled or the equivalent of 2080 hours of production use, whichever shall first occur. In the event that a product is not enabled within thirty six (36) months from shipment date the warranty shall lapse. If a product is enabled before thirty six months (36) and after thirty (30) months, the warranty shall be in effect until thirty six (36) months from shipment date.

    • This field is for validation purposes and should be left unchanged.