Service Center - TigerStop EN

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TigerStop Europe

Phone: +31 546 57 51 71

TigerStop Europe | Service

Phone: +31 546 57 51 71, (option 1)

TigerStop Europe | Sales

Phone: +31 546 57 51 71 (option 2)

TigerStop Headquarters

Phone: +1 (360) 254-0661
Fax: +1 (360) 260-0755

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Welcome To TigerStop's

Service Center

Service Request

    • Speed up your service request! Attach images of your machinery and issues you are experiencing below.
      Drop files here or
      Max. file size: 5 MB, Max. files: 4.
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    Request a Feature

    Have a genius idea for a product? Or maybe you’d like a software featured to be added. Request a new product or feature here!

     

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    How To Videos

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    How To Replace a TigerStop Belt

    Learn how to replace a TigerStop belt in this informational...

    How To Adjust The Flip Away

    Learn how to remove and adjust the flip away on...

    How To Change TigerStop's Motor End

    You will want to change your TigerStop's Motor End if...

    How To Check a TigerStop Motor

    Learn a few techniques to determine if your TigerStop's motor...

    How To Navigate SawGear's Keypad Options

    Learn how to switch between imperial and metric on your...

    Parts Store

    We’ve got you covered. There’s no excuse to be down. Shop TigerStop’s online parts store and keep your machinery running like new.

    Shop Parts

    Troubleshooting + FAQ

    How Do I Test an AC Motor?

    Preparation:
    Motor should be removed from machine

    Items Required:
    Multimeter & AC Motor Cable Pinout document

    Test One – Cogging:
    Rotate motor by hand, it must turn freely with a small amount of cogging. The motor will not produce the required amount of power without cogging. If no cogging, then FAIL.

    Test Two – Short:
    Tie all 3 drive wires together and rotate the motor by hand. It should be hard to rotate. If not, FAIL.

    Test Three – Voltage:
    Set multimeter to measure DC voltage connected to M1 & M2, Rotating the motor by hand, should produce a voltage reading on the multimeter. If no voltage, FAIL. Repeat between all phases (M1 & M3, M2 & M3).

    Test Four – Open:
    Set multimeter to measure resistance Ω. Measure from each phase to motor case. If readings show
    anything other than OL or infinate, then FAIL.

    Test Five – Resistance:
    Set multimeter to measure resistance Ω. Measure between all phases (M1 & M2, M1 & M3, M2 & M3)
    Readings should be around 2-4 ohms. If not, then FAIL.

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    Manuals + Downloads

    Enable Your Machine

    To power up a brand new machine, you will need an enable code. To receive one, please scroll down and fill out the Warranty Registration Form in the next section. You will need to know your machine’s serial number to do so. Watch the below video to locate your serial number.

    Your enable code will be e-mailed to you by the Customer Service Department during business hours Monday-Friday 6am-4pm PST. Your machine’s warranty begins on the date that you receive your enable code.

    Warranty Registration

    Your machine warranty begins on the date that you fill in the Warranty Registration form. So please fill out the below form and click the submit button at the bottom.

    TigerStop’s customer service department will verify your form during business hours Monday-Friday 8am – 5pm (F 4pm).

    Warranty Registration

      • Email address mechanic during installation (also for receiving the enable code)
      • Email address mechanic during installation (also for receiving the enable code)





    • Each TigerStop product is warranted against defects in material and workmanship for a period of twelve (12) months from the date the product is enabled or the equivalent of 2080 hours of production use, whichever shall first occur. In the event that a product is not enabled within thirty six (36) months from shipment date the warranty shall lapse. If a product is enabled before thirty six months (36) and after thirty (30) months, the warranty shall be in effect until thirty six (36) months from shipment date.

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