SOS Helpdesk - TigerStop DE

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TigerStop Europe

Tel.: +31 546 57 51 71

TigerStop Europe | Service

Tel.: +31 546 57 51 71, (Wählen Sie Option 1)

TigerStop Europe | Verkaufsteam

Tel.: +31 546 57 51 71 (Wählen Sie Option 2)

TigerStop USA | Hauptsitz

Tel.: +1 (360) 254-0661
Fax: +1 (360) 260-0755

 

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SOS Helpdesk

Zu diesen Zeiten sind wir für Sie da: : Mo-Do: 8.00 – 17.00 Uhr | Fr 8.00 - 16.00 Uhr

Serviceanfrage Helpdesk

    • Serviceanfrage beschleunigen! Fügen Sie nachstehend Fotos Ihrer Maschine hinzu und eine Beschreibung des Problems.
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    Schicken Sie uns Ihren Tipp

    Haben Sie eine geniale Idee für ein Produkt? Oder haben Sie eine Anregung zur Weiterentwicklung unserer Software? Sagen Sie es uns!

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    Service Videos

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    How To Replace a TigerStop Belt

    Learn how to replace a TigerStop belt in this informational...

    How To Adjust The Flip Away

    Learn how to remove and adjust the flip away on...

    How To Change TigerStop's Motor End

    You will want to change your TigerStop's Motor End if...

    How To Check a TigerStop Motor

    Learn a few techniques to determine if your TigerStop's motor...

    How To Navigate SawGear's Keypad Options

    Learn how to switch between imperial and metric on your...

    Zubehörteile

    Für Ihre TigerStop-Produkte sind verschiedene Zubehörteile erhältlich. Bitte halten Sie Ihre Seriennummer bereit. Unsere Zubehörteile werden dann über einen unserer Händler geliefert.

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    Fehlerbehebung & Häufig gestellte Fragen

    Why is my LED screen flashing?

    This frequently means that the safety chain is not functioning properly on an Advanced Interconnect Kit (AIK). Pull the kill line, push the E-stop, and then reset both to the safe position. If your AIK has a large box with a clear plastic top, then you’ll also need to push the blue ‘safety reset’ button on that box.

    Why is my LED screen off?

    If the LED is off start by checking power into the machine. Use a multi meter set to AC voltage, and measure the power as it leaves the wall or on the power cable as it enters the amplifier (or the SawGear Powerhead). DO NOT unseal and open the amplifier for this step, or at any other time while the amplifier is plugged in.

    Check the fuses by removing them, one at a time, and testing for continuity with a multi meter. If your amplifier is silver, then there is likely a fuse drawer on the outside of the amplifier where the power cable plugs in (8A, 250V, fast-acting). The other fuses are located inside the amplifier. DO NOT open the amplifier until the power cable has been unplugged. See the Amplifier Installation Guide for complete instructions. You’ll find a row of two or three fuses (1A, 250V, fast-acting) on the exposed edge of the amplifier. If the amplifier has no fuse drawer, then there is also a single fuse (8A, 250V, fast-acting) near the bottom edge of the circuit board, between incoming power and the round tower capacitors. The SawGear Powerhead has no internal fuses, but there is a fuse drawer as on the modern amplifier.

    If the LED is off, power is reaching the amplifier, and all of the fuses are good, then it’s time to check for power leaving the amplifier. Make sure the amplifier is sealed, plugged in, and turned on. Use your multi meter to measure DC voltage on the six pin circular port on the back of the amplifier. Be careful not to bridge between the pins with your probe, as this can blow a 1A fuse. Measure between the center pin and the first pin counter-clockwise from the notch (i.e. the first pin counterclockwise from the gap between pins). You should see a steady ~24VDC (20-28V is fine). If you don’t, it’s time to replace the amplifier.

    On a SawGear; if you verify fuses and incoming power but the display isn’t back lit, then it’s time to replace the Power Head. You may order a new replacement power head here.

    If the LED is off, but power is leaving the amplifier, then there is most likely a problem with the controller cable or with the controller. If additional working TigerStops are available, test the suspect controller and the suspect cable in those systems (separately). If not, ring out the cable and then replace the controller if the cable tests well.
    If the screen doesn’t power up, but TigerStop seems to respond normally to commands, the screen contrast may be set incorrectly. You can restore factory settings to reset the contrast. This is also a good thing to try when a SawGear is back lit but the display doesn’t light up. Restore factory settings.

    Why don't my keypad buttons work?

    This typically happens because of a keypad membrane problem. Replacing the keypad membrane usually solves the problem. Keypad membranes are available for version 4 and 5 electronics as well as for the SawGear.

    On the TigerStop product line, the keypad membrane can be tested in boot diagnostics. Using Boot Diagnostics to test keypad. Boot diagnostics are not available on the SawGear or on electronics earlier than version 3.50.

    Why won't my machine home?

    There are a number of factors that will prevent a machine from properly homing. These include the motor, the amplifier, the encoder, the end sensors (limit switches), and mechanical difficulties. Most of these possibilities can be tested in boot diagnostics. On version 4 electronics, boot diagnostics are accessed by holding down the ‘program list’ button while powering up. On version 5 electronics, boot diagnostics are accessed by holding down the ‘stop’ button while powering up.

    How do I use boot diagnostics to troubleshoot my machine?

    Boot diagnostics is a simple toolset for checking basic functionality on your TigerStop. Boot diagnostics is not available on SawGear or on electronics earlier than version 3.50. If you have a SawGear, try repeating the first power up (page 10 of the install guide). This solves many startup problems. Another troubleshooting tactic is to separate the Powerhead from the measuring bar to see whether either of them acts up independently. Watch the boot diagnostics video below.

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    Herunterladen - Anleitungen

    Aktivieren Sie Ihren TigerStop-Maschine

    Um eine neue Maschine in Betrieb zu nehmen, benötigen Sie einen Aktivierungscode. Um eine zu erhalten, scrollen Sie nach unten und füllen Sie das Formular zur Registrierung der Garantie aus. Dazu müssen Sie die Seriennummer Ihres Geräts zur Hand haben. Sehen Sie sich das folgende Video an, um Ihre Seriennummer herauszufinden. (Sie erhalten die Seriennummer mit Ihrem TigerStop).

    Ihr Aktivierungscode wird Ihnen von der Serviceabteilung während der Bürozeiten von Montag bis Freitag per E-Mail zugesandt. Die Garantie für Ihr Gerät beginnt an dem Tag, an dem Sie den Aktivierungscode erhalten.

     

     

    Die Garantie

    Die Garantie für Ihr Gerät beginnt spätestens an dem Datum, an dem Sie das Garantieregistrierungsformular ausfüllen. Bitte füllen Sie das untenstehende Formular aus und klicken Sie unten auf die Schaltfläche Senden.

    Der TigerStop-Kundendienst wird Ihr Formular während der Bürozeiten von Montag bis Freitag von 8.00 bis 17.00 Uhr (Freitag bis 16.00 Uhr) überprüfen.

    (Das Rechnungsdatum ist führend, wenn Sie dieses Formular nicht ausfüllen.)

    Garantie-Registrierung

      • E-Mail-Adresse des Technikers Updates (an diese Adresse erhalten Sie auch den Aktivierungscode)
      • E-Mail-Adresse des Technikers bei der Installation (an diese Adresse erhalten Sie auch den Aktivierungscode)





    • All of TigerStop’s products have a warranty period of 12 months from the date the product is installed and provided that the product has not exceeded 2080 production hours. If the product has exceeded 2080 production hours within a period of 12 months, the warranty no longer applies. In cases where the product has not been installed within 36 months of shipping, the warranty expires when the 36 months have expired. If the product is installed after 30 months, but before 36 months from the shipping date, the warranty is limited to 36 months from the shipping date. In that case, the provisions of article 11.1 do not apply.

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