Hope is a Job

TigerStop is seeking an experienced Field Service Technician who enjoys working in the field, traveling to customer sites, and putting their technical expertise to work. In this hands-on, customer-facing role, you’ll travel weekly throughout North America to install, troubleshoot, and repair our advanced automation machinery. You’ll also train customers on their new equipment and provide expert support.

Major responsibilities of this position include but are not limited to:

• Accurately install and test saw system products onsite at customer locations
• Troubleshoot and repair saw system products onsite at customer locations, diagnosing mechanical, hardware, software, and system failures
• Order and install replacement parts, upgrades, and equipment modifications as needed
• Propose additional products for machine safety or improved functionality
• Instruct customer operating technicians on safe product operation and recommended maintenance so they are sufficiently trained on our equipment
• Coordinate with peers, supervisor(s), and customers to minimize equipment downtime and interruptions, while proactively communicating job delays and schedule impacts
• Respond to customer needs in a positive, supportive, and timely manner
• Complete service reports, order parts, and maintain clear customer records on timely basis
• Independently manage travel arrangements and schedule to meet company and customer needs, following up with timely expense reporting
• Identify and escalate design issues to engineering and management, while recommending product changes to improve performance and ease of installation
• Provide scheduled technical support by phone and email during home-office time
• Assist with machine setup and demonstrations for special events and trade shows, sales presentations, and production of customer videos featuring company products and samples

Job Qualifications:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Skills, Education, and Certifications:

• High school diploma/GED plus 2 years of experience in field repair, troubleshooting and training of industrial automation machinery required. Associates or Bachelors Degree preferred or 3-5 years of demonstrated and relevant work experience strongly preferred.
• Demonstrated understanding of pneumatics, hydraulics, electrical and control systems assembly and operation required.
• Ability to read and interpret electrical schematics, technical reference materials and technical data for troubleshooting and installation of industrial equipment.
• Excellent customer service interface skills required.
• CRM and Epicor/ERP software experience strongly preferred but not required.
• Intermediate MS Outlook email and Teams skills required.
• Bilingual in Spanish a plus, both written and verbal.
• Ability to travel throughout North America ~75% of work time and valid driver’s license required.

Desired Characteristics:

• Effective communication skills, both written and verbal, particularly in order to clearly communicate important information about TigerStop products when training customers
• Maintain positive image and relationships with customers and coworkers while promoting courtesy, objectivity, respect, and fairness
• Seek feedback and follow-up on employee and customer suggestions with a suitable response
• Prompt, hard-working, efficient, punctual, and prepared
• Organized with high attention to detail
• Team player with a positive, friendly demeanor
• Proven self-starter requiring minimal oversight with excellent time management skills
• Effective judgment and customer-service orientation necessary to interface with employees and outside parties on policies and procedures
• Strong ability to prioritize work of self and manage multiple tasks involved in meeting deadlines and deliverables with solid time management skills in a fast-paced environment
• Effective problem solving/decision making skills considering various criteria and within limits of scope of responsibility, often requiring the ability to think quickly and take initiative
• Ability to rapidly learn and adapt to new technology

Physical Demands and Working Environment:

Ability to stand, walk, and/or sit for 8-10 hours a day and lift up to 50 pounds. Will maintain home office environment, with potential to be on-call after hours from home office upon occasion if business need arises. Approximately 75% of work time will be conducted onsite at customer facilities in a variety of manufacturing environments where noise and temperature may fluctuate. Typically home on the weekends. Remaining work time will be remote from a home office environment.

Travel Requirements:

Must be able to travel across North America by commercial airlines and automobile. Travel extensively ~75% / 40+ weeks annually in support of company and customers. Must be able to regularly visit customer sites or sales events as requested. Initial training will be required onsite at TigerStop headquarters in Vancouver, WA.

Company Details:

TigerStop offers competitive compensation for the local market. The typical annual salary range for a skilled Field Service Technician in the U.S. is $70,000–$90,000, depending on job-related experience, qualifications, and location.

TigerStop is looking for a skilled electromechanical assembly technician to join our production team in Vancouver, WA. If you enjoy working in a hands-on technical role, building components and machinery, and you take pride in delivering a quality product, then this is a job for you!

What will I do at TigerStop?

• Build and troubleshoot electromechanical machinery and sub-assemblies
• Read, interpret, and work directly from electrical schematics and layouts to assemble electrical, hydraulic, and pneumatic components
• Use diagnostic tools such multi-meters and perform testing to verify proper electrical function and troubleshooting of single and three phase components
• Set up simple fixtures, stops, and other aids to facilitate build operation
• Use various hand tools such as torque screwdrivers and other commonly used tools for the assembly and connection of mechanical, electrical, hydraulic and pneumatic components
• Conduct in-process inspections and testing to troubleshoot electrical and system-level issues to ensure that all TigerStop machines are built to fully satisfy established quality standards
• Cross-train to learn assembly methods for multiple product lines
• Support and participate in Lean initiatives, Kaizen events, process improvements, training, and the maintenance of area SOPs.

What is needed for this position?

• High School Diploma or GED required; additional coursework in mechanics or electronics a plus
• 3+ years of experience assembling electromechanical systems
• Ability to read, interpret, and follow electrical schematics and wiring diagrams
• Competency working safely with 120V, 208V, 240V, and/or 480V power
• Electro-mechanical troubleshooting and root-cause problem-solving
• Ability to use a variety of manual and power tools
• Ability to lift up to 50lbs. independently and stand throughout a 10-hour shift
• Basic computer skills, including e-mail and ERP systems

Desired characteristics:

• Ability to work in a fast-paced environment
• Self-motivated, self-starter, energetic, team player
• Positive, can-do attitude
• Reliable with strong attendance
• Eagerness to learn
• Ability to follow both written and verbal instructions
• Ability to work independently and within a team
• Effective communicator, both written and verbal

This is a full-time, day-shift position.

Work schedule is four 10-hour shifts, 6:00 am-4:30 pm, Tuesday to Friday.

TigerStop offers competitive pay based on skills, experience, qualifications, and job-related factors. Starting hourly rates for this occupation typically range from $23.00 to $28.00.