FAQ's

Welcome to TigerStop's Frequently Asked Questions Section.  Here you will find answers to some of the most common technical support questions fielded every day by our Customer Service represenatives.  As always, if you have trouble finding exactly what you are looking for, please use the search button located at the top of the page or contact Customer Service directly.

 

Where or what is my is my serial number?

 

The serial # is the unique # we have assigned to your TigerStop to be able to differentiate your machine from someone elses machine.  Your serial number is located in two places.  The serial # is stamped into the aluminium extrusion on the Idle end (far end) on the back side.  This number is typically  6 or 7 digits.  See #7 Below

 

 

You can also find the serial # by accessing the service menu.  Follow these easy steps to access the service menu.

This feature was introduced with version 3.0.  

 

To access the Service menu follow the below instructions:

 

  1. Please be sure the ready screen is displayed before beginning.

  2. Press [4] +[1]+ [0] at the same time and release.  The screen should prompt for a password.

  3. Enter the password of 81550 and press [=].

  4. The Service Menu should display.  Version 3.1 will only display 4 options.  Version 3.5 and greater will display 6 options on the first screen.  By pressing the [+] key, the 2nd screen of the menu will be displayed, showing option 7 and 8.

  1. Press [6] on the keypad to display your serial # and current enable code.

  2. Press Stop on the keypad to return to the service menu once you have written down your current enable code and serial number.

  3. Press the Program List Button to return to the ready screen

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Im getting a "Home Error Stage" message when I try and run a home routine.

 

Most commonly, an error during the home routine is typically caused by the TigerStop thinking it cannot move either towards the motor end or towards the idle end (also known as the far end) The first step in determining the cause of a home error would be to check the minimum and maximum settings in the motion menu. Press Stop until you reach the "ready screen".

 

The Motion Menu holds the speed and positioning parameters, such as In Velocity, Minimum Limit, Lash Gearbox Backlash. One of the parameters in the factory settings menu. Adjusted to increase accuracy of the machine. Can be adjusted to accommodate slight stretches in the belt. , etc.  Follow the steps below to gain access to the Motion Menu.

 

  1. Ensure the Ready Screen is displayed.  

  1. Press [PROGRAM] , [SPACE CALIB] , [*].

  2. "Enter Password" is displayed on the screen.  The default password is the machine serial number.  Enter the correct password and press [=]  

  3. Use [+] and [-] to scroll forward and backwards through the parameters until you reach Min Limit and MaxLimit

  4. Ensure that the MinLimit is not set to a value higher than the MaxLimit, if not enter your password again followed by the equal key (Min and Max Limits are both double password protected settings) and change the value to a short distance, usually 10 inches is sufficiant.

  5. Ensure that the MaxLimit is not set to a value lower than the MinLimit , if not enter your password again followed by the equal key (Min and Max Limits are both double password protected settings) and change the value to a long distance, usually 50 inches is sufficiant

  6. Once you have checked both of the above settings and made any changes , Press the Program List button to exit the Motion Menu and return to the ready screen.

  7. Power off the TigerStop and wait approximately 5 seconds for the controller to fully shut down

  8. Power the TigerStop back on and try and run through the home routine.

  9. Once the home routine is complete, Run a Min-Max by access the motion menu again and scrolling through the setting with the [+] and [-] keys until you find the Min-Max Setting.

  10. Press the [1] key and then the [=] key

  11. The Screen will display "Clear the Deck, Press Start", press Start, the TigerStop will now automatically adjust its minimum and maximum settings by moving the stop until it reaches the idle end and the motor end.  

  12. Calibrate your machine.

 

If the above steps did not help resolve your issue, please try the following if you have a controller that is version 3.5 or above:

 

  1. Turn the TigerStop off and wait 5 seconds.
  2. Power on the TigerStop while holding down the Program List button. The screen will display the following:
    and then or similar
  3. Press and hold the [+] key to jog the motor to one end of the TigerStop and the [-] key to jog the stop in the other direction.  Once the stop has reached the end of the beam either ME or IE will display on the bottom line before the P.  If you reach the end and neither ME or IE is displaying on the bottom line, there may be a problem with your end sensor.  Please call technical support for more assistance.



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